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Dish Network

dishonest

Dish Network Adds 22 Channels, Issues Bragging Press Release, Then Yanks 15

Want to convince people you offer as much HD as DirecTV without, you know, having to actually do it? Add 22 HD channels, issue a press release bragging about it, then yank 15 of your older channels while the press isn't looking. That's what Dish Network did according to TVPredictions.com: More »

worst company in america

Round 29: Countrywide Home Loans vs Dish Network

This is Round 29 in our Worst Company in America contest, Countrywide Home Loans vs Dish Network. Vote which sucks more, inside...

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dish network

Customer Pulls Shotgun On Late Dish Network Repairman

A San Diego Dish Network repairmen got more then he bargained for when he showed up late for a service call: homeowner Gary Thomson pulled a shotgun on him and threatened to kill him if he didn't fix the TV. "The repairman, who told detectives he was terrified, went inside and fixed the problem. Thomson put the shotgun away at some point during the visit," reports the San Diego Union Tribune.

Homeowner allegedly threatens repairman with shotgun [San Diego Union Tribune] (Thanks to Sean!)
(Photo: Getty)


complaints

Dish Network Billing Is Totally Borked!

Kayla writes:
My Husband and I called Embarq for a bundle pack with dish network in April of 2007. We were told by Embarq that we would only be seeing one bill from them, that would include dish charges, and that it would be about $100 a month. We have paid our bill every month, and never had anything suspended. As a matter of fact, we had never had to make any inquiries about dish as it had been a wonderful experience until mid-January. One morning I was turning on Mickey Mouse Clubhouse for my son and I had no service. So I called Embarq, who told me to call Dish, who had no record of our names or social security numbers, who told me to call Emarq again...
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do not call

Dish Network Refuses To Leave You Alone After Cancellation

Recently I canceled my service with Dish Network. It was nothing personal, I had just moved in with a friend that already has TV service and doesn't want to change providers (they talked their way into some kind of deal with Comcast; it's pretty cheap, but knowing Comcast it probably involves the naming rights to their first born). In any case, he owns the house so he decides who provides us TV service.

Now Dish Network calls me LITERALLY every day trying to get me to sign up again. I explain my situation every time and they treat me with disgust, as if I am making up some elaborate story because I don't have the guts to tell them I hate their service.
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impossible

Dish Network: Pay-Per-View Billing Errors Are Impossible

Five Cent Nickel has had enough of Dish Network, and the final straw was when they told him that they wouldn't correct a billing error because pay-per-view billing errors (in which one is charged for a movie that they did not order) are impossible. More »

moving

Dish Network Sends Prepaid Return Boxes To Wrong Address Three Times, Bills For Unreturned Equipment

Reader Ryan called the Dish Network three weeks before moving to disconnect his service. Dish graciously offered to send prepaid return boxes for his equipment, but instead of sending them to Ryan's new address, Dish sent them to his old address. Three times. Oddly, Dish managed to properly address a bill to Ryan's new address. Ryan writes: More »

dish network

No, We Didn't Install That Satellite Dish, The One On Your Roof You Didn't Order That Says "Dish Network"

Jane came home to find a Dish Network receiver on her roof. Jane never ordered service from Dish Network, and isn't sure why she suddenly has a satellite dish on her roof. Dish Network isn't sure, either. More »

UPDATE: Dish Charges You Extra For Not Having A Phone Dee writes in with an update to her letter posted under Dish Charges You Extra For Not Having A Phone. Of special note: plugging in a phone to the dead line will not help her situation...

complaints

Dish Charges You Extra For Not Having A Phone

Dish Network is charging Dee a $5 "programming access fee" because she doesn't have a phone line. More »

complaints

DISH Runs Away With Spoon of Injustice

John has a right to be pissed, he worked in consumer electronics customer service after all, so it's all the more galling when Dish Network treated him poorly this weekend, asking him to pay for shipping for a new tuner to replace the one he just replaced not a month ago. More »

dish network

Dish Network Charges For MIA Satellite Boxes

Remember the poor sucker who racked up $1800 dollars worth of phone bills when his isolated Tivo phoned home? A reader wrote in, mentioning that the Dish Network Satellite Service also has to phone home for updates. So you just disconnect the phone line, right? Wrong. More »

complaints

Dish Network's Head Served on HD Platter

It seems the swing towards High-Definition TV formats is happening only slightly less gracefully than a Mack truck doing pirouettes. Channel providers expect customers to invest in building up their network by purchasing HD converters. Apparently they've never heard the old saying that we just made up, "Give a man a free door but make him pay you to unlock it." More »