Consumerist

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Discs

games

"Microsoft Keeps Sending Us The French Version Of 'Mass Effect'"

Someone in Microsoft's fulfillment department needs to make a note that "Version Français" means, like, "this game is in French" or something:

My boyfriend bought Mass Effect for his Xbox 360, but within a month it was clear there was something wrong with the disc (frequent disc read errors occurred).  Microsoft readily agreed to replace it, but every replacement they have sent has been in French.  I’m writing to you 5 months and 4 French discs later!

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Blu-ray players just aren't selling that well, says Business Week. Maybe that's because Sony has said that prices for players "likely won't fall below $200 until the end of next year—at the earliest." [Business Week]

refunds

Blockbuster Cancels Your Membership If You Demand A Refund On Unplayable Rentals

Andrew is having some trouble with Blockbuster: the 360 and Wii games he rented were unplayable, and the store manager refused to refund his debit card or apply the cost of the unused rentals to a purchase, saying "It's not store policy." She even tried to upsell Anrew to their Game Plan, saying, "Five bucks additional wouldn't have killed you, with what you spent on the games previously." What? He finally convinced her to credit his debit account—"however, she terminated my ability to rent games from the store" as a consequence. Andrew, don't you understand? Blockbuster needs that money if they're ever going to buy Circuit City. Here's Andrew's story:

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Correction:

A Panasonic fat cat (and probably also a big wig) wrote in to let us know that Panasonic does indeed make a Blu-ray player that can play 1.1 Blu-ray discs: "The current Panasonic model available (DMP-BD30) is based on version 1.1 (BonusView) and capable of playing Blu-ray discs offering the added interactive features such as PiP."

consumer electronics

Buyers Beware: Current Blu-ray Players Won't Correctly Play Future Discs

After the past week, it seems more and more likely that Blu-ray will be the movie disc format of the future. But with the exception of the Playstation 3, current Blu-ray disc players were built without future-compatibility capabilities, so come this October owners won't be able to take advantage of features like Internet connectivity or enhanced interactivity (whatever that means—details are sketchy). "One key Blu-ray developer told BetaNews that although he builds discs for studios including Fox and Lionsgate, he did not buy a Blu-ray player for personal use." Regarding current Blu-ray player owners, Blu-ray developers told BetaNews, "They knew what they were getting into."
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unneeded services

Best Buy Charges You $29 For A Restoration Disc You Don't Need

Best Buy has recently come under fire for selling people "restoration cds" at the ridiculous price of $29 dollars. PC World caught 3 of 5 Best Buy salespeople insisting that consumers couldn't make the recovery discs themselves and would either need to buy them from Best Buy or the manufacturer (for more than Best Buy charges.) This just simply isn't true. More »