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Discover Aware That Strangers' Bank Accounts Are Linked To My Card, Doesn't Know If I Should Worry
By Mary Beth Quirk on April 24, 2012 4:00 PM
13 Comments
It's surprising and unsettling enough to find that strangers' information is suddenly linked to your private credit card account — but what was even weirder for our reader Jessica is that Discover wasn't even sure if she should be worried about her own info going astray. Definitely a case where customer service was shrugging over the phone. More »
Discover Accidentally Steals From Foundation To Pay My Credit Card
By Laura Northrup on April 6, 2012 2:30 PM
37 Comments
Phil (no, not the one who works here) had to make a payment to an art foundation, and learned that he could use his Discover card to do so. Neat! So he put the payment through, and all was well...until he learned that somehow the transaction went through backwards, transferring the money from the foundation's bank account to pay his Discover bill. Oops. This seems like it would be easy enough to reverse, but Discover won't do anything unless the foundation calls them up and nicely asks for their money back. More »
Discover's Purchase Protection Doesn't Extend To Purchases With Cash-Back Rewards
By Laura Northrup on February 1, 2012 9:00 AM
35 Comments
One of the benefits of using a credit card for all of your purchases (and paying it off every moth, naturally) is the extension and sometimes expansion of a product's original warranty. That's what Cindy does, making purchases with her Discover card for protection and cash back. What she learned not long ago is that you can have the warranty extension, or use the balance in your cash back account, but you can't do both. More »
Credit Card Bumper Crop Boasts Low Teaser Rates, New Snags
By Ben Popken on November 4, 2011 3:00 PM
18 Comments
After being such prudes for so long, credit card companies are raising their hemlines and lowering their standards. They're actively deluging customers with credit card offers and using low teaser rates as a crooked finger. However, they're also coming with new hidden baggage you need to watch out for, like cash back rewards that are high, but have to be opted in again every few months. More »
People Are Back To Making Late Payments On Their Credit Cards
By Chris Morran on October 19, 2011 11:30 AM
20 Comments
Two months ago, the number of people making late credit card payments was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up. More »
Discover Brings Back Disposable Account Numbers
By Ben Popken on October 17, 2011 5:00 PM
33 Comments
Without explanation as to why, Discover card is telling customers that they're bringing back the disposable account numbers they got rid of at the end of August. More »
Discover Ends Disposable Credit Card Number Program
By Ben Popken on August 31, 2011 10:00 AM
47 Comments
Discover sent around an email last night informing customers that it would be ending the "Secure Online Account Numbers" service. This feature helped you mitigate the potential for online fraud by letting you generate unique credit card numbers you could use per online retailer or even per transaction. A few Consumerist readers were bummed to see it go. More »
FDIC Scrutinizes Discover's "Payment Protection" Plan
By Ben Popken on July 8, 2011 4:00 PM
38 Comments
The FDIC is looking into Discover over concerns that they deceptively marketed their "payment protection plan" for their credit card. Under the plan, if you were experiencing hardship you could put payments on hold for up to two years. Sounds great, but buried in the fine print was that you would end up paying a 10.5% monthly fee for the pleasure of doing so. More »
Banks Use Your Shopping Info So They Can Send You Targeted Coupons That Make More Money For The Banks
By Chris Morran on July 6, 2011 9:45 AM
46 Comments
The banks of America recently pitched enough of a hissy fit to effectively neuter swipe fee reform — after they raised rates, instituted fees and canceled rewards programs — claiming they'd be swiped into the poor house by the reduced fees. But not to worry, bankers are a clever folk and they always have a way to profit off your transactions. Like, for example, colleting information about your shopping habits. More »
Flying Wiimote Trashes TV, Discover Makes Loss Less Painful
By Laura Northrup on March 2, 2011 3:30 PM
59 Comments
Stephen broke his new LCD TV the old-fashioned way: his 6-year-old son flung a Wiimote into it. Oh, well, sucks to be him, right? He called around looking for some way out of paying to replace the set, a 46" Sony Bravia that cost more than $900 with tax. Homeowner's insurance? Nope. He didn't buy a warranty from Best Buy when purchasing the TV, and a Geek Squad warranty wouldn't have covered this damage. Time to just go buy a new TV? Not so fast! One of his Facebook friends was savvy enough to tell Stephen to check with his credit card company. More »
Netflix Tops Customer Loyalty List
By Chris Morran on February 9, 2011 12:53 PM
63 Comments
The results of Brand Keys' annual survey of customer loyalty have been released and in its first year of inclusion, Netflix came out on top of the list of all 528 brands, beating out reigning champ Apple. More »
Transcripts Of Discover Card Allegedly Tricking Customers
By Ben Popken on December 13, 2010 4:00 PM
58 Comments
The Minnesota AG is suing Discover Card for allegedly duping customers into thinking they were just getting a courtesy call about their card but then actually signing them for a payment protection plan. The AG gave copies of the audio files of the customer calls to the New York Times. Here is a salient selection of one of the transcripts. More »
MasterCard: Walmart Should Not Have Demanded ID For Purchase
By Chris Morran on September 23, 2010 1:15 PM
88 Comments
A couple weeks back, we brought you the story of Michael, a Walmart customer who was told it was company policy to require a photo ID on all credit card purchases over $100, even though that appears to be in violation of MasterCard's merchant agreement. After trying to get someone at MasterCard to clarify/confirm their stance on ID-checking, Michael finally got the reply he was looking for. More »
Discover Tells Me It Requires Merchants To Check Your ID Now
By Phil Villarreal on September 13, 2010 2:30 PM
149 Comments
When Andrea tried to use her Discover Card at Home Depot, the clerk told her she needed to show ID. Alarmed with this apparent violation of the merchant agreement, she called Discover and was told the ID-checking violated no agreement and was in fact company policy. More »
Add Discover To The List Of Credit Cards That Allow Minimum Purchase Requirements
By Chris Morran on September 2, 2010 7:59 PM
79 Comments
Yesterday, we told you how Visa and AMEX now allow merchants to require customers up to a $10 minimum for credit card payments and how MasterCard will soon be changing their policy to allow for the same. We'd naively hoped that Discover — who hadn't yet replied to our query — would be the lone holdout, but... not so much. More »
What's The Best Card For International Travel?
By Ben Popken on April 27, 2010 3:00 PM
80 Comments
When hitting the shops overseas, many credit cards will charge you additional international transaction fees. The savvy traveler needs to equip themselves with a credit card that charges low or no fees at all. Here's the current rates for the seven credit cards with the lowest international transaction fees: More »
(Photo: bubble dumpster)
Secret Credit Card Backdoor Numbers To Get Your Credit Increased, APR Changed, Etc!
By Ben Popken on January 14, 2010 12:00 PM
28 Comments
Want your credit line increased, APR lowered, or your declined credit card application approved? Begging and pleading with customer service not getting you anywhere except front row seats to your personal puddle of shame? Then give some of the "backdoor numbers" a shot.
Discover Vastly Improves T&C But Reduces Open Road Rebates
By Ben Popken on September 21, 2009 3:00 PM
42 Comments
—>Discover Card customers received a notice in the mail recently that the card was reducing the "Open Road" rebate on auto maintenance and gas dropped from 5% to 2%. Around the same time, customers have also received notice that the terms and conditions for the card are basically coming in line with the CARD act ahead of schedule. Hmmm, coinkydink? More »
Discover Customer Snookered Into Payment Protection Plan
By Phil Villarreal on August 14, 2009 2:00 PM
49 Comments
—>Aaron feels he was tricked by a Discover cold-caller into enrolling in a pricey payment protection plan. His cautionary tale is evidence that giving a credit card-affiliated phone salesman the go-ahead to send you an information packet can backfire. More »
AmEx, Discover Ditch Overlimit Fees
By Carey Alexander on August 8, 2009 4:00 PM
73 Comments
—>American Express and Discover will no longer bill customers who exceed their credit limits, according to company spokespeople. The creditors aren't eliminating the fees because they care about their customers. No, they're providing what American Banker calls "the first concrete examples of how a new law will restrict issuers' abilities to turn a profit." The new CARD Act that Congress passed in May requires consumers to opt-in before they can exceed their credit limits. Since overlimit fees, which can reach $39, aren't very profitable for creditors, they decided to ditch the fees altogether. More »
