Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Kerry has lost her hearing as an adult, and you can’t call her on the phone. This seems pretty self-explanatory, but apparently it isn’t. At least not to Citibank. They want Kerry to call them to verify a suspicious transaction, but hang up on her whenever she calls. [More]

Fake Service Animals Hurt Real Disabled People, Store Carpets

Fake Service Animals Hurt Real Disabled People, Store Carpets

No matter now much you wish you could bring your pet everywhere, it’s not cool to pass your dog off as a service animal in order to do so. The problem is that impersonating a service dog is very easy to do, thanks to the privacy rules that are part of the Americans with Disabilities Act. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

(Maulleigh)

Sprint Sells Blind Man Wrong Phone, Charges Restocking Fee, Shrugs

Orlando is blind, and had a very specific set of requirements while shopping for a new phone. The staff of the local Sprint store apparently weren’t very savvy about accessibility features on the phones they sell, though, so they sold him the wrong one. Who paid the quite literal price for this error, in the form of a restocking fee? Orlando, of course. [More]

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Britt is a paraplegic. While planning a recent trip, she reserved an accessible room at the Best Western where she and her boyfriend would be staying. A room that she could move around in, and that would not require her boyfriend to lift her into bed and onto the toilet. You know, allow her some independence and dignity. When they actually checked in to the hotel, though, they learned that the accessible room had been assigned to another traveler. Worse: according to staffers, this traveler was a regular guest who wasn’t disabled, but just likes having a bigger room. [More]

Push Girls On Sundance Channel: Free If You Can Hear, $2.99 Per Episode If You Can’t

Push Girls On Sundance Channel: Free If You Can Hear, $2.99 Per Episode If You Can’t

Push Girls  is a reality program about four beautiful, fabulous women living in Hollywood who use wheelchairs. When reader Chris, a disability activist, heard about it, he wanted to check it out. For viewers who don’t have cable (or Dish Network subscribers), full episodes of the program are actually available online. As long as you’re able to hear, anyway. If you need (or choose to use) captions, those are only available for $2.99 via iTunes, please. [More]

Law Dropout Debilitated By Asperger Syndrome Gets $339,361 In Student Loans Forgiven

Law Dropout Debilitated By Asperger Syndrome Gets $339,361 In Student Loans Forgiven

College debt is one of the few debts that can’t be discharged in bankruptcy, unless you have a really, really good reason. You pretty much have to be dead or have a debilitating disability that keeps you from working. So it caught the attention of the National Law Journal when a Maryland woman in her 60s had $339,361 in college debt discharged in bankruptcy court earlier this month. [More]

How Switching To Cheaper Smartphone Plan For Deaf Customers Can Cost More

How Switching To Cheaper Smartphone Plan For Deaf Customers Can Cost More

Mobile phone carriers aren’t about to let the majority of smartphone customers give up their voice plans any time soon, no matter how few minutes you use every month. Jack’s girlfriend doesn’t have much use for voice minutes, though. She’s deaf. She actually talks on the phone rarely, and more often uses the data connection to type to people and make phone calls using a relay service. After a few months, she managed to find someone at Sprint willing to put her on a special plan for deaf customers that has no voice minutes, and even gave her that plan’s price going back two months. What she didn’t realize was that she would be billed twenty cents for every minute of voice calls she had made during those two months. [More]

Should I Be Warned About A Deaf Cashier?

Should I Be Warned About A Deaf Cashier?

During Jon’s last trip to Target, he noticed something unusual: a sign in his checkout lane advising customers, “Cashier Is Hearing Impaired.” He found the sign unnecessary and potentially embarrassing for the employee. What do you think? [More]

Illinois Attorney General Twists AMC's Arm, Makes It Accommodate Disabled Moviegoers

Illinois Attorney General Twists AMC's Arm, Makes It Accommodate Disabled Moviegoers

It took pressure from the Illinois Attorney General, but AMC Theatres agreed to make adjustments that allow blind and deaf people to enjoy movies in more of the chain’s theaters in the state. The chain agreed to add captioning and audio-description features to 460 screens. Before the deal, only a couple dozen AMC theaters in Illinois offered the technology. [More]

680 lb Man Fired For Being Obese

680 lb Man Fired For Being Obese

Ronald at one point weighed 680 lbs, a fact that never interfered with his ability to do his job. He received high marks in his performance reviews. Despite this, he was fired for his weight. [More]

Blind Man Uses Memorization And Trust To Keep Track Of Paper Money

Blind Man Uses Memorization And Trust To Keep Track Of Paper Money

How does a blind guy tell the difference between a fifty and a dollar bill in his pocket? In this video, blind man Tommy Edison shows his method. [More]

If You Don't 'Look' Disabled, Expect Shoddy Treatment From Delta

If You Don't 'Look' Disabled, Expect Shoddy Treatment From Delta

Alauna is disabled, unable to walk or stand for long periods of time. But she’s in her 20s and there is nothing obviously physically wrong with her at first glance. This meant that her requests for assistance during her recent Delta flight delay nightmare were met with resistance or eye-rolling. [More]

Sorry, Your Seeing-Eye Dog Has To Ride In The Trunk

Sorry, Your Seeing-Eye Dog Has To Ride In The Trunk

Legally, service animals are allowed in any place that their humans are: stores, restaurants, buses, and, yes, taxis. Yet a Colorado taxi driver has been suspended from work and fined by the state after refusing to let a blind woman bring her dog inside his taxi, claiming allergies. He demanded that the dog ride in the trunk. The woman, late for an appointment, acquiesced… then complained, taking her story to the media to publicize service animals’ rights. [More]

Chase Rep Thinks Deaf People Can't Have Credit Cards

Chase Rep Thinks Deaf People Can't Have Credit Cards

Dheeraj’s father is a silent partner in the business that they own together. They made him the personal guarantor when applying for a new business credit card from Chase recently, not realizing how many problems it would cause while trying to get the father’s card activated. See, Dheeraj’s father is deaf, and Chase was completely lost when it came to ways for him to prove his identity and activate the card. Now the account is frozen because all of Chase’s ways for business credit card customers to prove their identities depend on speaking directly with the cardholder on the phone. [More]

U.S. Airways Tells Man In Wheelchair He's Too Disabled To Be A Passenger

U.S. Airways Tells Man In Wheelchair He's Too Disabled To Be A Passenger

A man with cerebral palsy had recently boarded a U.S. Airways flight in West Palm Beach, FL, when he was approached by the plane’s flight crew and told he needed to vacate the aircraft. The reason? He is too disabled to fly. [More]

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Last month, Continental wouldn’t let Jessica bring her service dog on a flight because a ticket agent thought she was pulling one over on the airline. Now Continental has finally responded to Jessica’s complaint. She said the company is admitting partial fault in the dust-up, writing the agent’s “failure to provide you with the correct information would be considered a violation of federal disability law.” [More]

You're Locked Out Of Chase Online Banking And Can't Get To A Branch? Tough.

You're Locked Out Of Chase Online Banking And Can't Get To A Branch? Tough.

Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. He’s locked out of his online banking account, and none of the telephone reps’ “public records” questions prove his identity have anything to do with him. While a trip to a branch would most likely straighten the situation out, he’s physically disabled and such a trip would be difficult. [More]