DirecTV

directv

Reach DirecTV Executive Customer Service

Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV: More »

11:18 AM on Thu Oct 2 2008
By Ben Popken
2,100 views, 5 comments

early termination fees

DirecTV Debits A $446.60 Cancellation Fee -- For Service You Canceled Within 24 Hours

Meet Brandon. He canceled DirecTV after less than 24 hours (the agreed upon time limit to avoid a fee, apparently), only to see that DirecTV debited $446.60 from his checking account. More »

1:19 PM on Wed Oct 1 2008
By Meg Marco
9,942 views, 43 comments

threaten to cancel

Readers Share Stories Of Trying To Save By Threatening To Cancel

Yesterday we told you about a man who saved $238.92 per year on his Comcast bill by threatening to cancel and getting a discount to keep him around. Numerous readers chimed in in the comments with their tales of victory using the same method, tales of failure, and a few company employees shared their insider perspective. Ive rounded up the comments and sorted them by the aforementioned categories so you may learn from their tips and tricks to save on your cable bill. Some of the same tactics can be applied to other services, like cellphone or credit cards, as well... More »

12:01 PM on Thu Sep 25 2008
By Ben Popken
14,131 views, 57 comments

Most discussed The Scoreboard Digit Rollover Intern: So, I'm the only one seeing a problem with Consumerist essentially condoning outright lies to get your way? Fantastic. No more »

dramatizations

Video: Whoopi Wants Her DirecTV Fixed, And Sherri Wants To Speak To Your Supervisor

If you've ever wanted to see the rants from angry Consumerist tipsters brought to life by the woman who played Patrick Swayze in "Ghost," here ya go—although Sherri Shephard is actually a bit funnier, describing how the Time Warner CSR makes her go to an evil place. Seen here is Shephard letting out the evil because of the CSR who tells her, "Well my supervisor is going to say the same thing." Video clip below. More »

3:11 PM on Tue Sep 16 2008
By Chris Walters
8,434 views, 47 comments

Most discussed corbyz: It was funny until they started ranting about accents and foreign call centers. It makes me squirm and feel more »

directv

DirecTV Install Imbroglio Makes Longtime Customer Want To Destroy Furniture

While we're waiting on our video boys to harvest the clip of Whoopie's rant against DirecTV on The View this morning, here's a little reader-submitted DirecTV install nightmare to tide you over. Andy used to think DirecTV was pretty good, but his experience trying to get them to hook up an HD/DVR to his TV has felt him feeling like he is "going to explode, or destroy pieces of furniture." More »

9:34 PM on Mon Sep 15 2008
By Ben Popken
9,928 views, 40 comments

Most discussed Jay Gardner: Seriously, what you need is a good Free-to-air FTA satellite receiver. I won't go into too much detail for more »

directv

DirecTV Won't Even Show Up For Whoopi Goldberg

UPDATE: Here's the video. More »

directv

DirecTV Installer: You Can't Have DirecTV. Stop Trying.

Mark had an impossible request for DirecTV: a one-line DVR and a SWM (Single Wire Multiline) Dish. Sure, it might seem like a normal work order, but the subcontracted installer, Bluegrass Satellite, couldn't secure permission to install the necessary components even after several three-way calls with DirectTV. One exasperated installer explained that Mark wasn't eligible to receive the equipment and gently told him: "[You] cannot have DirecTV and should stop trying." More »

12:30 PM on Sun Aug 24 2008
By Carey
13,745 views, 42 comments

Latest by AkakmanH: You do not need two cables to hook up a DVR. With one line you can not record two programs more »

directv

DirecTV Force-Feeds You Movies

DirecTV customers are complaining that a software upgrade is shoving pay-per-view movies onto their DVR hard-drives, eating up disc-space and causing headaches. Tipster Buzwardo says, "I find it pretty darn annoying that DirecTV is sending me PPV content that I now have to make sure my kids don't play." More complaints can be found in the DirecTV Forums.

10:28 AM on Fri Aug 8 2008
By Ben Popken
4,797 views, 25 comments

Latest by Buzwardo: racermd says: The only reason this is news is that people that don't know any better are making a ruckus more »

Unauthorized Service Fees

DirecTV Installer Faces Seven Years Behind Bars After Stealing $5,400 From A Customer

21-year-old DirecTV installer Arthur Christian faces felony grand larceny charges after allegedly stealing $5,400 from a locked safe while working unsupervised in a customer's basement. More »

1:40 AM on Sun Jul 20 2008
By Carey
9,559 views, 34 comments

directv

DirecTV Installer Arrives, Poops, And Leaves, But Doesn't Install DirecTV

It's hard to fit everything you need to do into an average day, but this ingenious DirecTV installer found a way to show up late to his appointments, take a break for lunch, and drop the kids off at the pool—all before 5pm! Now if only he'll remember to bring a ladder with him the next time so he can actually complete the installation. More »

11:56 AM on Wed Jun 18 2008
By Chris Walters
19,102 views, 116 comments

Latest by skeleem_skalarm: A Time Warner cable installer asked to use my bathroom years ago, and I, being the kind person I am, more »

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