Hey, AT&T customers: be very, very careful when dialing three-digit numbers. If you’re trying to dial, say, 211 or 311 (local government information), 611 (AT&T Wireless customer service) or 711 (TTY relay), and you dial 411 for directory assistance by mistake, you’ll be charged for it even if you realize the mistake and hang up immediately. And you’ll need to live with the consequences of your error, since, according to reader Stephen, AT&T will not refund these charges.
Amidst the chatter about the iPhone 3G S and iPhone
cultists’ users’ hate/hate relationship with AT&T, here’s another bit of bad news for AT&T subscribers: reader Mark e-mailed to let us know that the cost of directory assistance calls will go up to $1.99 on July 1. Fortunately, when you need 411 service, you don’t have to pay for it.
Cincinnati Bell hates phone books and recently asked Ohio to let them kill their White Pages. Ohio’s Public Utilities Commission, also haters of the ever-wasteful and often useless White Pages, agreed. Now Cincinnati residents won’t get a phone book unless they specially request one. We’re no fans of the White Pages, but the deal isn’t as consumer-friendly as it looks.
COX Communications reads The Consumerist.