After A Dine-And-Dash, Is It Legal For A Restaurant To Take Money From A Waiter’s Tips?

It’s a story we’ve heard any number of times, both professionally and from friends in the restaurant world. A customer splits without paying the bill, or doesn’t leave enough to cover the full amount; to make up for the loss, the manager takes it out of the waiter’s pay. Can this be legal? [More]

The owner of L.A. restaurant Red Medicine said he decided to Tweet the full names of no-shows after losing out on business last Saturday night.

Restaurant Uses Twitter To Shame People Who Blew Off Reservations

Allowing diners to reserve tables can be a risky proposition for restaurant-owners, as the business may have to turn away walk-in customers based solely on the reservation-holders’ say-so that they are going to show up. When the diners fail to materialize, it can mean lost business to the eatery, which is why one L.A. restaurant recently decided to start naming names of no-shows on Twitter. [More]

The Waffle House lists the 20% as a "property management surcharge."

This Waffle House Adds 20% Surcharge To Pay For Security

Used to be, if a business wanted to spend money to bolster its security, it would have to eat that cost or pass it on to the customer in the form of higher prices. But one Atlanta Waffle House has decided to keep the menu prices the same, and just tack on a 20% surcharge to cover the extra security cost. [More]


Should Diners Be Rewarded For Well-Behaved Kids, Or Should That Just Be The Norm?

We’ve seen the joy that can spread when restaurant employees type in an personalized discount on diner’s receipts — perhaps complimenting the customer or simply giving a discount to wish a mother-to-be luck. In another recent case of a generous restaurant server, the worker gave a family $4 off the bill for having “well behaved kids.” Sweet, right? Or should it just be expected that if you’re dining out, you keep your kids under control?



Waitress Who Posted No-Tip Receipt From “Pastor” Customer Fired From Job

Earlier this week, we posted a story about a restaurant customer who not only chose to deny the waitress a tip, but also wrote “I Give God 10% Why do you Get 18?” on the receipt. Now we’ve learned that the server who posted the receipt online has been fired. [More]


Smart Move Or Bad Service? Restaurant Calls Cops On Diner Who Claims He Left His Wallet In Hotel Room

It’s a nightmare situation for any consumer: You’ve just finished your expensive meal and suddenly realize you can’t pay because you don’t have your wallet. How do you convince the restaurant manager to cut you some slack? What if they won’t? [More]


More Than 50 San Francisco Restaurants Accused Of Scamming Customers & Employees By Pocketing Health Care Surcharge

For more than four years, dozens of restaurants in San Francisco have been tacking on surcharges to diners’ bills, claiming that the money was to go toward health care costs. But it turns out that millions of those dollars were just going into restaurant owners’ pockets. [More]


Is It Rude To Take Photos Of Your Food In A Restaurant?

Since the earliest days of photo sharing, shutterbugs have been posting images of their restaurant meals online for all to see. That behavior has only become more common through the use of Twitter, Facebook, Instagram and whatever other service was launched yesterday. Now some chefs say it’s gone too far. [More]

(Angela Spiteri)

Waiter Praised For Refusing To Serve Family Who Insults Child With Down Syndrome

When a story about a waiter refusing to serve customers starts picking up steam online, it usually involves people rushing to insult the server and his employer. But this story is getting quite the opposite response from the public. [More]

Here is an example of what the San Francisco health inspection scores look like on Yelp.

Yelp To Include Health Dept. Ratings For Restaurants In Some Cities

While restaurant owners and customers quibble over the veracity and worth of reviews posted on Yelp, the site will soon be adding some information that is both helpful to consumers and harder to dispute — health department ratings. [More]

(NPD Group)

Fewer Younger Adults Eating Out While More Baby Boomers & Elderly Hit The Restaurants

There is a stereotype that young adults tend to eschew home-cooking in favor of dining out. Sure, it costs more but there’s no clean-up and it tastes better than what you’d make at home. But a new study says that more adults in the 18-47 age group have been choosing their dining room over restaurants. [More]

On the right is your restaurant receipt. On the left is the scrap of paper you will probably throw out in 20 seconds.

Get The Latest News Headlines… With Your Restaurant Receipt

Because you weren’t already getting enough news from your TV/radio/computer/phone/electronic highway billboards (and occasionally newspapers and magazines), someone has come up with yet another way to provide you with the latest headlines — your restaurant receipt. [More]

You should probably never go on the record as saying you don't care about the quality of your food.

It’s Not A Good Idea To Tell Customers You Don’t Care If Their Food Was Inedible

It’s no secret that Yelp can be frustrating to restaurant owners, and that some in the business have made their hatred for the online review site very clear, but it’s probably a bad idea to go on Yelp to tell a diner you don’t care about the quality of your food. [More]

The receipt that has now been seen and shared by millions of readers.

This Is The Kind Of Message Restaurant Employees Should Be Leaving On Receipts

Regular readers of Consumerist know that some restaurant workers feel obliged to use the receipt as a way to mock customers or angrily vent their frustration. But one Red Robin manager has figured out receipts can also be a way to win over a customer. [More]

Many PoPville readers were not impressed with the restaurant.

Restaurant Owner Posts Completely Reasonable Response To Negative Online Feedback

No, that isn’t a sarcastic headline. After being lambasted by readers’ comments on his recently opened eatery, a Washington, D.C., restaurateur did what some of his foodie kin could not — issued a restrained, thoughtful and apologetic response. [More]


Friendly’s Staff Fails To Live Up To Restaurant Name, Writes “100% Sh*t Show” On Receipt

A New Hampshire family says that after a night out to eat at Friendly’s didn’t go so well, a restaurant staffer decided to express their inner feelings through the increasingly preferred medium of the restaurant’s billing system, dropping the phrase “100% sh*t show” at the bottom of the dinner bill. [More]

(News 10)

Restaurant Offers 50% Discount After Employee Labels Diners As “Fat Girls” On Bill

To every restaurant manager in the entire world: Sit your employees down now and tell them that if they ever use the “customer name” field on the POS system for anything other than the customer’s name, they will be fired. Because yet again, some moron thought he was being hilarious by using that field to insult his customers. [More]

(Ninja M.)

As Economy Recovers, Americans Are Drinking More Alcohol

It looks like Americans’ spirits are up — or at least the sales of spirits to Americans are up, as a new survey shows that people are buying more beer, wine and liquor when they go out to eat. [More]