(Cpt. Brick)

Americans Are Spending More To Dine Out Than On Groceries For The First Time

In a first for Americans, a new study says we’re spending more as a country eating away from home than we are on groceries. Why slave away over a hot stove creating something that may or may not end up tasting good when you can pay someone else to do it for you? [More]

(R.)

5 Reasons Restaurants Should Think Twice About Shaming Bad Customers

Running a restaurant — which is often a narrow-profit, high-risk operation with frequent staff turnover — is not easy, and those employees and owners who do work hard sometimes feel like they only hear complaints from customers. So it’s not entirely surprising that some restaurant folks choose to use social media to shame bad customers, especially those who don’t tip well. [More]

Just a bit of the harsh critique that ownership left for its former servers and kitchen staff.

Shuttered Restaurant Lashes Out At Former “Incompetent” Staff In Yelp Farewell

Yelp is usually a place for restaurant diners to vent about bad service and food — and occasionally for restaurants to start ill-advised social media wars with those who complain. But it’s rarely the place for a restaurant to publicly point the finger at its own employees. [More]

(Jonathon)

Dessert Is Good For Your Taste Buds, Bad For Restaurants’ Profit Margins

Most restaurants offer dessert, but depending on what time of day it is, they might not want you to actually order it. Profit margins on desserts aren’t great, and restaurants would rather you left your table to more paying customers or ordered something more profitable if you’re going to stick around and take up space. [More]

Harvard Business Professor Apologizes For $4 Overcharge Feud With Restaurant

Harvard Business Professor Apologizes For $4 Overcharge Feud With Restaurant

Earlier today, we told you about the Harvard Business School professor who engaged in a lengthy back and forth with the owner of a couple of Boston-area restaurants over the issue of a $4 overcharge. Apparently the Internet didn’t side with the prof, who is now apologizing. [More]

When You Overcharge A Harvard Business Professor $4, Don’t Blow Him Off

From the lengthy e-mail exchange between the professor and the restaurateur. (via Boston.com)

One of the worst things a restaurant can do when it learns it’s overcharged a customer is to shrug it off and say “Oh, we’ll get around to fixing that.” This is especially true when that customer is a Associate Professor of Business Administration at Harvard. [More]

Restaurant Accidentally Overcharges Customers Anywhere From $8K To $99K

Restaurant Accidentally Overcharges Customers Anywhere From $8K To $99K

Some Knoxville, TN, residents are fuming mad at a local chain restaurant after seeing that their debit and credit cards have been charged 1,000 times what they should have been for their meals, leaving people in the red for anywhere from $8,000 to $99,000. [More]

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

We recently brought you the story of a restaurant customer in Cleveland whose one-star Yelp review of a new eatery led to the chef/owner sending the customer angry, threatening messages via Facebook. The Yelper subsequently told us that he’d received a private apology from the chef, but that the restaurant continued to mock him through its social media outlets. After weeks of not directly addressing this story in a public forum, the chef posted an apology late last week. [More]

More Info From Yelper Who Says He Was Threatened Over Negative Review

More Info From Yelper Who Says He Was Threatened Over Negative Review

Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]

One of the messages sent via Facebook from the chef to a customer who left a one-star review on Yelp. That review has since been deleted by Yelp, even though the chef stated that he no longer had a problem with it.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages

UPDATE: The customer involved in this dispute has reached out to Consumerist with more details on his side of the story. [More]

(mytoenailcameoff)

4 Of 5 Restaurant Twitter Complaints Made Mid-Meal

If you’re looking at someone’s Twitter feed and seeing Tweets like “The soup at Joe’s Soup Shack and Hat Store is the worst!” or “I didn’t order a dead fly with my turkey pot pie! #worstdayever” (because you can’t complain on Twitter without a hashtag), chances are that these Tweets were written before the person even left the restaurant about which they are griping. [More]

Presenting The 9 Most Calorie-Filled Chain Restaurant Meals Of 2014!

(Bill Binns)

To some, the Center for Science in the Public Interest’s annual Xtreme Eating awards are a reminder of how some restaurant meals can pack thousands of calories, oodles of saturated fat, and piles of sodium on a single plate. To others, the awards make up a to-try list of over-the-top menu offerings. Both will find plenty of sugary, fatty, salty treats to study with scorn, concern, curiosity, lust, or awe. [More]

(Michelle Rick)

Restaurant Menus Remove Dollar Signs So You’ll Spend More $

When you read a restaurant menu, you might not notice that there are no dollar signs. Why is that? Removing currency symbols severs the connection between restaurant purchases and real money in your mind, and makes you spend more. No, really. [More]

(Cpt. Brick)

Restaurant Says Smartphones, Not Lazy Staff, Are To Blame For Slow Service

Does it feel like you’re spending an inordinate amount of time sitting at the restaurant table before you actually eat? The tendency might be to blame it on bad service or a slow kitchen, but one NYC restaurant points the finger at customers’ smartphone obsession. [More]

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

The culture war (more of a slap-fight) over where and when it’s okay to sport Google Glass continues. A Manhattan restaurant is the latest to get caught up in the fracas after it asked a customer to remove her Glass device while dining, resulting in a burst of negative reviews from those who think the eatery crossed a line… and a backlash from those who aren’t impressed with the headgear and don’t see why anyone would wear one to dinner. [More]

Bratty Kids Top List Of Restaurant Diner Pet Peeves

Bratty Kids Top List Of Restaurant Diner Pet Peeves

In our recent round-up of Bad Consumers, we questioned the parenting skills of moms and dads who let their kids run wild in stores while the adults are busy doing their shopping. But anyone who has ever had a nice meal ruined when an impromptu game of Hide-and-Seek takes over a restaurant can tell you that these bratty youngsters and their self-involved parents also like to dine out. [More]

Restaurant Adds Surcharge For All-You-Can-Eat Customers Who Don’t Clear Plate

Restaurant Adds Surcharge For All-You-Can-Eat Customers Who Don’t Clear Plate

“All you can eat” isn’t an open invitation to waste food. That’s the message that one Swiss restaurant is trying to drive home to its lunch buffet customers by charging extra to diners who fail to clear their plates. [More]

Restaurant Allows Customer To Bring In Big Gulp, Then Shames Her About It Online

Restaurant Allows Customer To Bring In Big Gulp, Then Shames Her About It Online

You might think it crass or crude to bring a 7-Eleven Big Gulp into a fine-dining establishment, but if a restaurant lets you have that huge cup o’ soda at your table, do they then have any standing to call you out publicly? [More]