UPDATE: We were correct to doubt the authenticity of this “prank.” A rep for DHL tells Consumerist that while the shipping company is aware of the video, DHL did not actually pull the prank or have anything to do with the actual production of the clip that has already been viewed more than 200,000 times on YouTube. [More]
We might as well start digging our underground rebel hideouts now and prepare for the inevitable Robot Wars of 2023, as DHL has made the first successful package delivery via flying drone. [More]
DHL is trying out a new program called bring.Buddy where regular people can pick up and deliver packages along their daily route that they’d be traveling anyway. In return, the recruits earn free train tickets, coupons and carbon offset credits. And, of course, badges. The goal is to reduce costs and carbon emissions within dense urban environments. [More]
Luke says DHL estimated his shipment would cost $54.51, but turned around and stuck him with a $114.39 credit card charge. DHL says the package he sent was 9 pounds rather than the 1 pound measurement Luke got while using the scale at the DHL facility. [More]
We may have to invent a new tag just to accurately describe how absurd Think Geek’s shipment to Micah in Ontario was. It was bad enough that the shipping was over $30, but that’s a consequence of stupid shipping options from the US to Canada. What really elevates this story to the top of the stupid shipping mountain is how they packed a sticker. But hey, at least the sticker didn’t get broken in transit. Update: Think Geek responds in the comments below (which is awesome because we felt kind of bad talking about a site we like so much).
When DHL ended domestic shipping and laid off 9,500 people back in November, 60 Minutes says it was losing $6 million a day. Now the people of Wilmington, Ohio are cleaning up the mess that DHL left and are wondering what’s next.
No more DHL for you, America. They’re cutting 9,500 jobs and suspending domestic mailing operations. This leaves the shipping field back to UPS, FedEX and the USPS. However, you can still ship with DHL internationally from the US, so no need to fret that you can’t keep sending those care packages to Cuba and North Korea.
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Reader Matthew bought a new MacBookPro and an iPod from Apple. The MacBook was ok but the iPod came with a scratch on the screen. He decided to try to exchange it for an undamaged iPod. He sent it back to Apple and instead of a new iPod he got his old one back with an additional scratch on it.
DHL and Walgreens cut a deal to open DHL shipping kiosks inside stores. 1,600 Walgreens will be offering DHL services around the clock.[Forbes]
When Sue wrote in about DHL and said that she “wouldn’t use their company again on a dare,” she was dead on. If you think receiving packages with DHL is bad, just wait until you try shipping.
Sue, whose Dell laptops were stolen by dirty, dirty DHL thieves writes in to update us.
Here’s a lovely coincidence: DHL keeps “losing” brand new shiny laptops from Dell. How mysterious!
Reader pr0zac would like the world to know that Dell sent him Halo 3 slightly early. He’d like to thank Dell (and DHL) and apologize to everyone who has to wait, um, a couple hours.
Kyle expected DHL to deliver his package by 3pm. When DHL failed to show, Kyle called to ask for an explanation. Without any argument, DHL refunded Kyle’s full shipping costs and promised to track down his package.
Well on rolls 4:30 and I don’t have a call yet, at this point I am a tad frustrated. I call them back and tell them what is going on. The customer service representative is very understanding and calls the local office. Normally a company would put you on hold and get back to you with an answer. I was very surprised when he 3-way called the local office and told them what was going on. I was told that the truck had broken down. They said they were trying to get the packages loaded on another truck to continue delivery. Well it was getting late in the day so I prepared to have to wait until monday for my package.
Every year Georgia Tech’s Supply Chain and Logistics Institute holds a shipping race to see who can deliver packages to remote locations the quickest. Unbeknownst to the companies, they’re competing in the Olympics of shipping.
jory: sounds good