Unless you work in shipping logistics or aviation, you’re probably not familiar with ABX Air. You can’t book a ticket on the Ohio-based airline; it doesn’t carry passengers. It carries boxes. And as the companies it carries boxes for — including Amazon — are ramping up for the super-busy holiday retail season, ABX pilots have gone on strike, potentially leaving a lot of those boxes in the lurch. [More]
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A Strike At An Airline You Probably Never Heard Of Could Mess Up Your Christmas Shopping
By 11.22.16
Amazon & DHL Testing Delivery To Customers’ Car Trunks
By 4.22.15
It’s not uncommon for consumers to shuttle around packages and shopping bags in the trunks of their cars. While most people put those items there themselves, Amazon wants to take that task off the hands of a very exclusive group of Prime members. [More]
A Single Camera Charger Shipped On A Pallet Looks Ridiculous
By 7.11.14
When a single charger box arrived at a camera store strapped to a wooden pallet, it caused one employee to take a video of the unboxing, then post it to Reddit with the question: “How is DHL still in business?” Yet this international edition of the Stupid Shipping Gang isn’t DHL’s fault. It’s how such items have to be shipped across borders. [More]
UPDATE: DHL Did NOT Use Color-Changing Packages To Trick UPS Into Delivering Giant DHL Ads
By 2.21.14
UPDATE: We were correct to doubt the authenticity of this “prank.” A rep for DHL tells Consumerist that while the shipping company is aware of the video, DHL did not actually pull the prank or have anything to do with the actual production of the clip that has already been viewed more than 200,000 times on YouTube. [More]
DHL Uses Drone To Deliver Medicine In Germany
By 12.9.13
We might as well start digging our underground rebel hideouts now and prepare for the inevitable Robot Wars of 2023, as DHL has made the first successful package delivery via flying drone. [More]
DHL Pays Urban Denizens With Coupons To Deliver Packages
By 12.3.10
DHL is trying out a new program called bring.Buddy where regular people can pick up and deliver packages along their daily route that they’d be traveling anyway. In return, the recruits earn free train tickets, coupons and carbon offset credits. And, of course, badges. The goal is to reduce costs and carbon emissions within dense urban environments. [More]
DHL Doubles Estimated Charge On Shipment
By 10.28.10
Luke says DHL estimated his shipment would cost $54.51, but turned around and stuck him with a $114.39 credit card charge. DHL says the package he sent was 9 pounds rather than the 1 pound measurement Luke got while using the scale at the DHL facility. [More]
This Think Geek Sticker Clearly Wouldn't Fit In The Other Box
By 4.17.09
We may have to invent a new tag just to accurately describe how absurd Think Geek’s shipment to Micah in Ontario was. It was bad enough that the shipping was over $30, but that’s a consequence of stupid shipping options from the US to Canada. What really elevates this story to the top of the stupid shipping mountain is how they packed a sticker. But hey, at least the sticker didn’t get broken in transit. Update: Think Geek responds in the comments below (which is awesome because we felt kind of bad talking about a site we like so much).
The Mess DHL Left Behind When It Pulled Out Of The US
By 2.3.09
When DHL ended domestic shipping and laid off 9,500 people back in November, 60 Minutes says it was losing $6 million a day. Now the people of Wilmington, Ohio are cleaning up the mess that DHL left and are wondering what’s next.
DHL Cuts 9,500 Jobs, No More Shipping Inside US
By 11.10.08
No more DHL for you, America. They’re cutting 9,500 jobs and suspending domestic mailing operations. This leaves the shipping field back to UPS, FedEX and the USPS. However, you can still ship with DHL internationally from the US, so no need to fret that you can’t keep sending those care packages to Cuba and North Korea.
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
By 9.7.08
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Try To Exchange Your iPod Due To A Scratch, Apple Scratches It More And Sends It Back
By 3.6.08
Reader Matthew bought a new MacBookPro and an iPod from Apple. The MacBook was ok but the iPod came with a scratch on the screen. He decided to try to exchange it for an undamaged iPod. He sent it back to Apple and instead of a new iPod he got his old one back with an additional scratch on it.
By 1.9.08
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DHL and Walgreens cut a deal to open DHL shipping kiosks inside stores. 1,600 Walgreens will be offering DHL services around the clock.[Forbes]
DHL Overcharges You $750, Doesn't Refund It Because They "Forgot About It"
By 11.16.07
When Sue wrote in about DHL and said that she “wouldn’t use their company again on a dare,” she was dead on. If you think receiving packages with DHL is bad, just wait until you try shipping.
UPDATE: DHL Laptop Thieves Busted After Reader Complaint
By 11.1.07
Sue, whose Dell laptops were stolen by dirty, dirty DHL thieves writes in to update us.
DHL "Loses" Two Brand New Dell Laptops In A Row
By 10.18.07
Here’s a lovely coincidence: DHL keeps “losing” brand new shiny laptops from Dell. How mysterious!
Dell Sends You Halo 3 Slightly Early
By 9.24.07
Reader pr0zac would like the world to know that Dell sent him Halo 3 slightly early. He’d like to thank Dell (and DHL) and apologize to everyone who has to wait, um, a couple hours.
