Update: Verizon won’t charge the soldiers for the calls in question.
In the weeks immediately following the Haiti earthquake, Verizon and AT&T offered free calls to Haiti as a goodwill gesture to people in the U.S. with family and friends over there. The offers weren’t identical, though, and Verizon was only offering free calls made to Haiti, not the reverse. Spc. James Crawford kept calling his pregnant wife each day from his station in Port-au-Prince, and now they have a phone bill for $1,919.44.
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Did You Make Calls From Haiti On Verizon? Better Start Saving.
By 2.19.10
Making A Donation? Ask For Details First
By 11.18.09
This is the time of year when retailers like to give back to the community by getting you to do it for them when you’re buying stuff. It might feel nice to help out a good cause, but make sure you know exactly what you’re paying for before you hand over any cash. Dominick, for example, just bought a Jack in the Box antenna ball when he thought he was straight-up donating to a non-Jack charity.
Hotwire Partially Refunds Cost Of Non-Suite Hotel Room
By 6.5.09
Yesterday we mentioned that you might not want to take the “S” icon—it stands for “suite”—too seriously on a Hotwire hotel room listing, because Jeff did and ended up in a room that was definitely not a suite. When he called Hotwire, they told him that the icons only show what’s offered at the hotel, not what he’s actually getting.
Using Hotwire To Find A Hotel Room? Take Those Little Icons With A Grain Of Salt
By 6.5.09
Update: Hotwire has partially refunded the cost of the room and clarified that if it said it was a suite, it should have been a suite. They’ve removed the “S” icon from the listing.
Here's How The CARD Act Will Actually Change Credit Cards
By 5.21.09
Bob Sullivan at MSNBC—who coincidentally was one of the speakers at our event last night—has published a list of myths and facts about the new credit card bill. His article dispels some of the misinformation that’s out there right now about just what the act does, and what card companies are going to do in retaliation.
Details On U.S. Cellular's Battery Swap Program
By 5.19.09
We asked U.S. Cellular to provide us more details of how their battery swap program works. Basically, it’s not meant to provide a one-off swap of an old battery for a new one; instead, the program is designed so that you can use it repeatedly to refresh your phone’s power if you’re caught away from an outlet and running low on juice.
Free Subscription Offer From Stonyfield Farm Will Cost You Money
By 2.10.09
Someone needs to explain to Stonyfield Farm that free usually means that you don’t have to pay any money for the item in question. Especially in a case like this, where you’re already having to send in multiple proofs of purchase to prove you’ve “earned” the “free” item. What you find when you peel back the foil lid is some fine print that explains you also have to pay $2 for this free offer. SLR, who sent in this tip, adds, “I wrote to them via their web site asking what part of free don’t they understand, but received no reply.”
Citibank Must Pay Back The $14 Million It Stole From Customers Over A Decade
By 9.4.08
Between 1992 and 2003, Citibank operated an “automatic sweeping” program that would without notice remove positive balances from customers’ credit card accounts—mainly those of the poor and the recently deceased—and pocket the money. Now it’s paying back $14 million dollars to the affected customers, plus another $3.5 million in penalties to California, thanks to that state’s Attorney General.
