department-of-transportation
(PhillipC)
(Photo: SanFranAnnie)
(Photo:Dallas Allison Krewe)
—>The United States Department of Transportation has finally warned airlines: Most people don't like to go for more than 24 hours without brushing their teeth and changing their underwear. More »
—>If you're still thinking about trading in an older, fuel-inefficient car, get moving. Due to its overwhelming, car-crushing success, the Cash For Clunkers (CARS) program will end at 8 p.m. on Monday. More »
—>The Department of Transportation smacked Delta with a $375,000 fine for ignoring federal laws that require airlines to offer bumped passengers adequate compensation and an explanation of their rights. Inside, a listing of your options if an airline tries to bump you off their flight... More »
—>Claiming it had better things to do, the Department of Transportation issued only $1.2 million in airline fines last year, even as consumer complaints over fees and delays continued to rise. Five years ago, the agency issued over $8 million in fines, but now, they say they're too busy working on "consumer rulemaking" and "consumer forums" to ensure that airlines honor consumer protection laws. More »
—>For the third month in a row American Airlines is the worst airline when it comes to arriving on-time, says the Department of Transportation. Only 67.3% of American's flights arrived within 14 minutes of scheduled arrival. Also remarkably tardy were United Airlines and Continental. More »
—>American refunded Josh's airfare after canceling his flight to New York, but not his $15 checked baggage fee. Though the fee is listed in their system, American won't issue a refund unless Josh sends a formal request letter along with his baggage claim receipt to Tulsa, Oklahoma. More »
—>Threatening to complain to the media or the Department of Transportations is the single best way to reach an airline's executive customer service team, according to an anonymous airline executive. The jaded executive also shared his dour insights on the availability and effectiveness of short-term sales. More »
US Airways had the most consumer complaints of any airline for the month of September, with 2.13 complaints for every 100,000 passengers. [Phoenix Business Journal via Consumerama] More »
—>The Department of Transportations Air Travel Consumer Report was released Monday and it confirms what we've all been thinking: Delta's Atlantic Southeast Airlines is just stunningly terrible. More »
—>Here at Consumerist we get a lot of complaints that go something like this: More »




