The New AT&T: Fixing Our Mistake Is A Courtesy To You, And We'll Only Do It Once

The New AT&T: Fixing Our Mistake Is A Courtesy To You, And We'll Only Do It Once

Whoever writes the scripts that CSRs are required to spit out has extremely poor social skills. When your company screws up someone’s billing, then shuts off their phone and tries to charge them a fee, that’s your mistake. Fixing it is not “a courtesy.” It’s also not a “one-time courtesy.”