Comcast, Abercrombie, Chase Victorious In First Day Of Worst Company Competition!

Comcast, Abercrombie, Chase Victorious In First Day Of Worst Company Competition!

The 2014 Worst Company In America competition got off to a big start today with readers turning out in droves to vote on the tournament’s first three match-ups that saw a former Golden Poo champ flexing its muscle, a tournament mainstay making its case for the WCIA title, and the year’s first upset. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

(CNN)

Delta Investigating After Plane’s Wing Panel Comes Loose, Falls Off During Flight

Many prefer the window seat on an airplane because you can gaze at the Earth below you and contemplate how far humankind has come since we climbed out of the primordial muck. But then again ,whoever was sitting by the window on a Delta Air Lines flight from Orlando to Atlanta last night might have had a more unsettling existential experience while watching a wing panel come loose and fly off. [More]

Delta SkyMiles To Be Based On Price Of Ticket, Not Distance Of Flight

Delta SkyMiles To Be Based On Price Of Ticket, Not Distance Of Flight

In a move that may please some business travelers whose employers aren’t picky about pricey airfares, but will likely annoy frugal frequent travelers, Delta Air Lines announced today that it will be changing its SkyMiles frequent flier program so that the number reward miles earned will be based on the price of a ticket, and not the distance flown. [More]

FlightAware's Misery Map shows how bad the weather has affected travel in the Southeast. With the storm headed toward the Northeast, expect the map to show a lot more red around D.C. and NYC.

3,250 Flights Canceled Today, Another 4,000 Delayed

As ice and snow once again socks the Southeast and makes its way northward, thousands of flights are being canceled or delayed, leaving travelers around the country stranded and unsure of when they will be able to fly again. [More]

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

The battle for a maintaining relative amount peace and quiet on commercial airlines moved on to the next stage this afternoon after a Congressional committee voted to advance a piece of legislation that would ban the in-flight use of the “phone” part of your cellphones. [More]

Delta To Honor Super-Low Fares Resulting From Glitch

Much like United did back in September when its system accidentally listed airfares for rock-bottom prices, Delta Air Lines says it will honor the tickets for the customers who were able to take advantage of yesterday morning’s glitch that resulted in tickets being sold at only a fraction of their usual cost. [via Reuters/CBS]

Delta & Southwest Don’t Want To Listen To Passengers Gabbing On Phones For The Whole Flight

Delta & Southwest Don’t Want To Listen To Passengers Gabbing On Phones For The Whole Flight

Last week, the FCC said it was investigating whether to lift the ban on in-flight cellphone usage, which caused the Dept. of Transportation to effectively say, “Are you flippin’ crazy?” and announce that it would look into the need to set out its own guidelines to possibly stop planes from turning into flying tubes filled with obnoxious one-way conversations. In recent days, two of the nation’s largest carriers have joined their voices to the call for quiet on board. [More]

(Stephan J. Cox)

Delta Bumps Passengers To Fly College Basketball Team To Game

Because making sure that a college basketball game goes off without a hitch is more important than transporting boring ol’ passengers who can’t sink a three-pointer to save their lives, Delta Air Lines recently chose to cancel a commercial flight and use that jet for a charter flight for the University of Florida basketball team. [More]

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

When the FAA announced last week that it would finally give airlines the authority to allow passengers the use of certain portable electronic devices during takeoff and landing, it said it could take several months for airlines to go through the process of vetting their planes to demonstrate the jets can safely handle radio interference. But in the short time since, every major airline except Southwest now has flights with gate-to-gate use of PEDs. [More]

(KARE 11)

Lack Of Boarding Pass & TSA Checkpoints Don’t Prevent Kid From Sneaking Onto Las Vegas Flight

While Kevin McCallister in Home Alone 2 will always provide inspiration to kids everywhere, the truth is, youngsters who can pull of similar adventures must be even wilier than he was. Sure, Kevin flew to New York City by himself, but security wasn’t as tight back then. Not like the 9-year-old who managed to evade Transportation Security Administration checkpoints and gate agents to get on a flight to Las Vegas all by himself. [More]

Delta Passenger Pleads Guilty To Slapping Baby During Flight

Delta Passenger Pleads Guilty To Slapping Baby During Flight

You may remember the story from February of the 60-year-old man who was accused of getting really drunk on a Delta flight from Minneapolis to Atlanta and smacking a toddler and allegedly saying “shut that ni**er baby up” to the child’s mother. Yesterday, he agreed to a plea deal that could result with him serving up to six months behind bars. [More]

(Stephan J. Cox)

Delta Passenger Claims Airline Made Him Crawl Across Tarmac Rather Than Offer Assistance

A man from Hawaii who was left without the ability to walk following a car crash in 2000, has sued Delta Air Lines, claiming the carrier gave him no option but to crawl down the aisle of the plane and across a tarmac instead of him providing the assistance he says he’d been promised in advance. [More]

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

Delta isn’t great about letting passengers volunteer to be bumped off an oversold flight instead of just bumping them by force. The company just doesn’t have enough CEOs to go around and offer seats to people who need to get home. Don’t take our word for it: the U.S. Department of Transportation gave them a public reprimand and ordered the airline to pay a penalty of $750,000. [More]

(Karen_Chappell)

Which Airlines Have The Most WiFi-Enabled Flights?

By now, most of us are used to having Internet access wherever we go, but a majority of flights by the major U.S. airlines still don’t offer in-flight WiFi access to passengers. And your likelihood of finding WiFi on a plane all depends on which airline you’re flying on that day. [More]

(rchris173)

Delta CEO Gives Up Seat On Flight To Mom Who’d Spent The Day Trying To Get Home

It’s a traveler’s nightmare — all you want is to get home, but the airplane gods keep throwing obstacles in your way that make it seem hopeless that you’ll ever return from your Odyssean travels. One Atlanta mom was on a mission to get home in time to pick up her daughter from camp, and finally managed to finish her journey thanks to Delta CEO Richard Anderson.  [More]

(WDAY-TV)

Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]