Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]
Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father
By April 22, 2013
All Major U.S. Airlines Waiving Change Fees For Boston Travelers After Bombings At Marathon
By April 16, 2013
Airlines are responding to yesterday’s bombings at the Boston Marathon by offering to waive change fees for any fliers affected by the explosions. That includes all the major domestic airlines, as Boston Logan International Airport is staying open despite heightened security in the city as well as elsewhere in large cities. [More]
Even If You’re Not A Celebrity, You Can Pay To Be Treated Like One At The Airport
By April 11, 2013
Times used to be, breezing through airport security in front of everyone else and skipping lines during the boarding process was just for the hoity-toity types — the wealthy and celebrities, mainly. But now that regular passengers can pay for fast-track access, airlines are scrambling to provide an even hoity-toitier (new word, deal with it) experience for anyone willing to pay a hefty price. [More]
Alleged Delta Baby-Slapper Fired For Allegedly Slapping Baby On Delta Flight
By February 19, 2013
You probably remember last week’s story of the Delta passenger accused of not only slapping a 19-month-old child but also using an unpleasant racial slur while doing so. Looks like that man’s employer isn’t exactly thrilled with the publicity caused by the incident. [More]
Delta Passenger Accused Of Slapping 19-Month-Old Across The Face, Using Racial Slur
By February 15, 2013
Slapping another passenger on an airplane is bad. When that passenger is a baby, it’s even worse. But if you go that far in being a terrible human being, might as well throw in a racial slur just in case you hadn’t offended everyone on the plane. [More]
Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy
By February 1, 2013
Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]
Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True
By January 31, 2013
For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]
Delta Says Too Many People Were Getting Elite Status, Will Make It Harder To Achieve
By January 17, 2013
Airlines have spent the last decade trying to get customers to rack up points in any way possible. But apparently too many people were enjoying the high-life on Delta, as the airline announced changes today that will make it more difficult to achieve elite status in it frequent flier program. [More]
Musician Gets Help From Delta And Gibson After Baggage Handlers Wrecked Guitar
By January 10, 2013
It was a terrible day for rock music in Detroit, Hanukkah-themed and otherwise, when Delta staff forced musician Dave Schneider to check his vintage Gibson guitar as luggage and it got caught in a service elevator. The instrument wasn’t destroyed beyond repair, but the repairs were going to cost an estimated $2,000. Then there was a rock miracle. Gibson, the iconic company that made his guitar half a century ago, offered an amazing opportunity: they could offer him not just a factory tour and a 50th anniversary replica of a similar model, but also repair his damaged guitar for free. [More]
Hundreds Of Flights Canceled As Bad Weather Wreaks Havoc On Holiday Travel
By December 26, 2012
Given the sheer number of flights that have been canceled today — and stand to be canceled and delayed in the coming hours — it’s possible you’re reading this from the discomfort of an airport or in the house of that family member you’d hoped to be saying goodbye to for another year. [More]
Delta Hops Into Bed With Virgin Atlantic For $360M Joint Venture
By December 11, 2012
Although both sides were playing coy as recently as a week ago, those with their eyes on the sky business saw this Delta Air Lines/Virgin Atlantic hook-up coming. And as of this morning, they’ve done it — those crazy kids have done it: Delta purchased a 49% stake in Virgin Atlantic for a cool $360 million, creating a new joint venture between the two companies. [More]
Delta Reportedly Has Its Eye On A Nice Little Slice Of Virgin Atlantic
By December 3, 2012
Singapore Airlines is in the mood to shed a little weight in the form of its 49% stake in Virgin Atlantic, and it seems Delta Air Lines is among the suitors lining up to try to talk the company into handing that nice little slice over. Whoever gets this hunk of the company will gain access to some pretty sweet slots at London’s Heathrow airport. [More]
Obese Woman’s Husband Blames 3 Airlines For Her Death After She Was Kept From Flying
By November 28, 2012
When not one but three airlines fail to accommodate an obese passenger trying to get home to receive medical care in the U.S., who is to blame? A New York woman’s husband is suing Delta, KLM and Lufthansa Airlines claiming her death is all on them, after she was unable to successfully get home to the states from Hungary on three separate flights. [More]
Delta Kicks Musician Out Of Frequent Flyer Program For Buying Cello Its Own Seat
By November 13, 2012
Not wanting to become the Dave Carroll of the classical music world, solo cellist Lynn Harrell purchases a second seat for his cello when they travel together. This should keep everyone happy. The airline sells an extra seat to a very quiet and compliant passenger, and Harrell racks up extra frequent flyer miles that he can put toward future travel for his cello. Delta isn’t happy, though: they’ve kicked him out of their frequent-flyer program and banned him from it forever. His crime? Accruing the frequent-flyer miles that the airline granted to his cello. [More]
‘Passenger Of Size’ Policies For The Largest Domestic Airlines
By November 8, 2012
For passengers who don’t easily fit into the narrow seats on most commercial jets, it helps to know in advance what each carrier’s policies. [More]
Hurricane Sandy Prompts 4 Major Airlines To Cancel 9,000 Flights
By October 29, 2012
In case you’ve been blithely unaware of a weather phenomenon dubbed Hurricane Sandy, she’s moving in on the East Coast, and fast. As such, American, Delta, United and US Airways had already wiped a combined total of about 9,000 flights off the boards to prepare for the storm. That’s a lot of stranded people. [More]
Delta Learns That It’s Not A Good PR Move To Upset Judy Blume
By October 16, 2012
Judy Blume is a world-famous author of books for kids and young adults (I still remember the eye-opening experience of thumbing through my older sister’s dogeared copy of Tiger Eyes), but in the parlance of Us Weekly, she’s just like us! Except she has 75,000 Twitter followers to gripe to about her problems with Delta. [More]
No, My Drunk Seatmate Probably Can't Open The Emergency Exit
By August 28, 2012
Patrick wanted off the plane. The overloaded Delta flight sat on the runway for more than an hour. He had the privilege of sitting in the exit row next to a very drunk man who was probably more likely to collapse on the emergency exit door than to be capable of opening it. When te flight attendant wouldn’t pay attention, he tried to contact Delta customer service and PR via e-mail for help. Some kind of help. When the flight attendants finally let a few people off the plane so it could take off, Patrick wasn’t one of the lucky few. Neither was Drunky McSeatmate. [More]
