Snickers, an eleven-week-old hairless kitten, flew from from a breeder in Utah to her new home in Connecticut in the supposedly climate-controlled cargo hold of a Delta Airlines plane. Her new family paid the airline $70 extra so she would be removed immediately. Instead, she sat under the plane for about 50 minutes, on a 10 degree Fahrenheit evening. When she finally met her family, she showed symptoms of severe hypothermia. They tried to warm her up and rushed to a vet, but it was too late. [More]
Thought there wasn’t much more the airlines could fob off on the customer? You were wrong. Apparently, the employees at American and Delta are so slow at tagging your checked bags that the airlines think you’d do it better yourself. [More]
Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it’s also completely insane. [More]
Here’s a lesson from Delta Airlines: If you think you smell alcohol on a pilot’s breath, don’t dare ask the flight crew if he’d been drinking; you’ll just end up being kicked off the flight. That’s what happened to a woman from California, who recently found herself booted from a Delta flight. [More]
If you haven’t yet had the pleasure of being trapped — without water — on a delayed Delta flight that’s been waiting on the tarmac in 112-degree Arizona heat, one passenger has chronicled his ordeal in a series of quick videos from yesterday. The best — or perhaps worst — part comes at the end of the first clip when he squeegees about a gallon of sweat from his forehead. [More]
Consumerist reader Brian recently had a death in his family and needed to fly from Rochester, NY, to Boston.When he attempted to book a flight with a bereavement discount with Delta, he was told that there was a direct, non-bereavement fare available for almost half the cost. Brian’s complaint is a common one among air travelers, and it springs from a general misconception of exactly what the airlines mean by “bereavement fare.” [More]
If you’re planning any air travel on the busiest post-holiday travel days this year, prepare to pay $10 in an extra, uh, “fuel surcharge” on Delta, American, and United flights. Fuel is super extra expensive on November 29th, January 2rd, and January 3rd, you know.
Delta Airlines announced yesterday that they will be doubling the fee for a second checked bag, blaming high fuel costs and asserting that it’s “still a good value when compared with shipping or luggage services.”
An intoxicated first class passenger on a Delta Air Lines flight from New York to Guyana became so angry that coach passengers were allowed to exit before him that he “yanked open an emergency hatch and slid down the chute,” says the AP.
In an effort to save money and inconvenience customers, Delta has discontinued their ticket jackets, much to the dismay of seasoned air-traveler, Greg. For the uninitiated, ticket jackets are the handy-dandy miniature document organizers that allow you to neatly store tickets, boarding passes and itineraries. He was disappointed to learn that Delta had discontinued this mini-marvel of personal organizers which actually boasts a rich history in aviation. His letter, inside…
A bus filled with diverted Delta passengers has crashed in Pennsylvania, killing the driver and injuring dozens of passengers, according to the AP.
After being unable to find hotel rooms for the stranded passengers in Syracuse, NY, Delta airlines chartered 4 buses to shuttle the passengers to their destination of Newark International Airport. One of the buses crashed on I-81 in New Milford, PA. 12 passengers were taken to local hospitals. The cause of the crash in unknown. From the AP:
Reader Eric writes that his girlfriend got a call from his Aunt last night because her cousin was was stuck on the tarmac at Syracuse, NY. They found this odd because she was flying to Newark. Why would she be on the ground several hours away? Because that’s where Delta dropped her off. According to Eric, Delta abandoned a plane load of passengers in Syracuse after being unable to land in Newark due to high traffic and poor weather.
While it seems that no one had a very nice trip this Valentine’s Day, things were especially bad for Lesley. She spent her entire day trying to get on a flight to LA for a job interview, only to have the flight canceled. She was loaded on and off planes, there was a large dog roaming around, the jetway broke, the flight crew had to be changed, it goes on and on and on.