Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
If you were planning to fly Delta Air Lines for an overseas trip this holiday season, you might want to start making other plans. The airline aims to cut its international flights by about 3% during the last three months of 2015. [More]
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
Backing up a plane is a lot more complicated that reversing out of your driveway, but pilots generally do it without too much trouble (and with the help of an airplane tug). But this everyday occurrence went awry today for a Delta-operated regional jet in Detroit.
Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]
If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]
It’s one thing to have a mile-high cocktail, but it’s an entirely another to get to the point where you’re kicking and screaming at the flight crew. Los Angeles airport police say they arrested an intoxicated Delta Air Lines passenger after she allegedly became “belligerent” toward the crew during a flight. [More]
There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]
Expanding on an earlier deal that had Starbucks name-brand coffee served on certain West Coast shuttle routes and flights from New York’s JFK to California, Delta Air Lines says it will now be serving Starbucks coffee on all its flights, which is about 5,000 flights daily. [More]
In what can only be akin to walking out the front door and realizing you locked your keys and the baby inside, the pilot of a Delta Air Lines flight found himself in a spot of trouble after the cockpit door locked behind him, forcing the first officer to make an emergency landing. [More]
Passengers on a Delta Air Lines flight from San Francisco to New York had a bit of an unusual arrival at John F. Kennedy International Airport last night, after someone called in a bomb threat, saying there was a bomb on the arriving plane. [More]
Hearing that your flight has been delayed, and then delayed again, and then delayed again, to the point where it seems like you’re never going to take off is a frustrating experience for anyone. But one guy who took his frustrations all the way back to his hotel came back to the airport when it was finally time to take off and was met with quite the reward for his patience — a flight almost entirely to himself. [More]
Last summer, we told you about a former employee at Delta and Northwest airlines who, along with a partner, duped the companies out of millions of dollars by submitting and paying invoices to a bogus company. That partner was recently sentenced to 10 years behind bars and now must turn over all the fun toys he bought with the ill-gotten money. [More]
Perhaps the Transportation Security Administration’s recent reminder that guns aren’t permitted in carry-on bags should have explicitly stated that this rule also applies to airline workers. But we doubt that would have stopped a Delta baggage handler from allegedly smuggling more than 100 guns onto flights with the help of a former co-worker.
If you’re a first- or business-class traveler who’s willing to shell out the big buck on the priciest fares in the sky, American Airlines says it’s got just the right new bonus mileage program for you. The airline announced today that it’ll be rewarding those travelers with extra mileage that works out to as much as 24,000 more miles per round trip. [More]
There is a game of he said/airline said going on between a baggage handler who was recently fired after more than two decades on the job. He claims he was fired for speaking out publicly on his co-workers’ wages while Delta maintains that the man’s statements were untrue and in violation of company policy. [More]