All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

(Paul Thompson)

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

(Ashi Fachler)

Delta, Southwest Flights Nearly Collide On Chicago Runway, FAA Investigating

The Federal Aviation Administration opened an investigation into a near collision between two planes taking off from Chicago’s Midway Airport at the same time earlier this week. [More]

(Alan Sheffield)

Does Booking Direct With The Airline Actually Offer You The Lowest Price?

It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]

(Atwater Village Newbie)

Delta, Southwest Revamping Boarding Processes To Keep Flights On Time This Summer

When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes.  [More]


Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones

As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]

Delta Air Lines Pilot Gets Pizza Delivered To The Plane For Passengers On Delayed Flight

Delta Air Lines Pilot Gets Pizza Delivered To The Plane For Passengers On Delayed Flight

Following on the heels of Delta Air Lines’ decision to serve free pizza to make up for a smoke-filled cabin — because feeling mad/sad/annoyed while eating hot cheese is a near impossibility — a Delta pilot ordered pies delivered to a plane full of passengers delayed by bad weather. And apparently, this is all part of a new pizza policy at the airline. [More]


Group Of Travel Sites Claim Delta Air Lines Has Cut Them Off From Using Its Data

Travelers often turn to travel websites to search for the cheapest fares and quickest flights out there, but a group of more than a dozen sites now says Delta Air Lines has shut them out, and is keeping its data to itself. [More]

(CBS News)

Delta Passengers Get Free Pizza After Plane Cabin Fills With Smoke During Flight

It can’t be fun to be flying miles above the Earth and then have the plane cabin fill up with smoke. But passengers on a Delta Air Lines flight who had to sit through a bit of a scare until when one of their plane’s engines reportedly went out at least got free pizza when the plane landed to soothe any frayed nerves. [More]

(Quinn Dombrowski)

Delta Employees Will Probably Be Dressed Better Than You With Plan For New Designer Uniforms

Maybe you think of yourself as a snappy dresser. Maybe you prefer to wear housepants on a regular basis. I’m not here to judge, only to report that someday in the nearish future, most Delta Air Lines employees will have an automatic advantage over us less fashion fortunate, with designer Zac Posen on board to pull together new uniforms for all workers. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(So Cal Metro)

Delta Cutting Some International Flights Later This Year

If you were planning to fly Delta Air Lines for an overseas trip this holiday season, you might want to start making other plans. The airline aims to cut its international flights by about 3% during the last three months of 2015. [More]

(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

A Delta regional flight jet was damaged after it came in contact with a terminal wall Wednesday.

Delta Air Lines Regional Jet Collides With Terminal Wall At Detroit Airport, Delay Ensues

Backing up a plane is a lot more complicated that reversing out of your driveway, but pilots generally do it without too much trouble (and with the help of an airplane tug). But this everyday occurrence went awry today for a Delta-operated regional jet in Detroit.

Delta Makes 20-Minute Bag Guarantee Permanent, But Still Severely Limited

Delta Makes 20-Minute Bag Guarantee Permanent, But Still Severely Limited

Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]

(Belinda Hankins Miller)

Delta Letting Some Customers Pay To Track Their Pets’ Whereabouts During Cargo Transport

Generally it’s pretty easy to keep tabs on your loved ones when traveling, that is unless they have four legs and can’t fit under the airline seat in front of you. In that case, you’re left to worry about whether or not they made it from the drop-off area at the airport to the plane’s cargo hold before the flight. In an attempt to ease some of the worries passengers face when traveling with their beloved pets, Delta Air Lines has introduced a GPS pet-tracking device. [More]

Delta Testing 20-Minute Guarantee On Checked Bags For Frequent Fliers. What’s The Catch?

Delta Testing 20-Minute Guarantee On Checked Bags For Frequent Fliers. What’s The Catch?

If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]


Delta Air Lines Passenger Arrested For Allegedly Assaulting Flight Crew Members, Police Officer

It’s one thing to have a mile-high cocktail, but it’s an entirely another to get to the point where you’re kicking and screaming at the flight crew. Los Angeles airport police say they arrested an intoxicated Delta Air Lines passenger after she allegedly became “belligerent” toward the crew during a flight. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014


There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]