Consumerist
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dude, you're eventually getting a Dell
Dell Will Overnight Your Replacement Laptop Within 18 Business Days
Rob tells us he ordered a Dell laptop from their outlet store, but received the wrong machine. He says he called up Dell and asked for them to send the computer that he actually ordered. "Sure," said the nice folks at Dell. "We'll overnight you the correct computer within eighteen business days." Rob was confused. More » -
dell hell
Get Your Piece Of The Dell Fraud Settlement
If you live in New York and bought a Dell computer within the past few years, you may be eligible for compensation as part of the recent settlement between the company and the office of New York State Attorney General Andrew Cuomo. Forms are due by December 15, and are, according to AG Cuomo, "as simple a claim form as 100 lawyers could write." In other words, you'd better get started now if you want to get one in on time.
Inside: Video - Cuomo and plaintiff Cary Lou Canfield lay down the law at Consumers Union earlier this week, and more info on getting some bucks from Dell. More » -
dell hell
AG Cuomo: Dell To Pay $4 Million For "Defrauding NY Customers"
If you live in New York State and purchased a computer from Dell using a Dell-financed "no interest loan," today may be your lucky day, dude. Based on a settlement with New York State Attorney General Andrew Cuomo, the computer company will pay $4 million "in restitution, penalties and costs to resolve charges of fraudulent and deceptive business practices that scammed consumers across New York State." More » -
dell hell
This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office
Ever wonder if "certified refurbished" is just corporate doublespeak for "not entirely broken crap?" Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell's response? They're willing to take back the laptop and waive the restocking fee, but that's it.
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success
EECB Saves Reader From Dell Hell
While we never like to hear the awful stories that come through our doors, it's a relief to know we can help. Listen to Reader B.J's harrowing Dell tale, and the EECB that saved the day. -
dell
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they'd get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn't.) More » -
dell hell
"Dell Is Chasing Me Into The Arms Of Steve Jobs"
Reader Julia writes in to say that Dell owes her a $70 gift card and when she didn't get it they simply told her "too bad." She's wondering if any other Dell customers were similarly "cheated." She sent an EECB to Dell and a quick summary of her problem to us: More » -
customer service
Man Sues Dell And Wins... By Serving Court Papers To The Mall Kiosk
A NJ man successfully sued DELL in small claims court using a unique approach. He had the court papers delivered to a DELL kiosk in the local mall. More » -
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complaints
Dell Hard Sells Soft Product
At The Consumerist, we're always happy to bring a shaft of sunshine into our reader's lives. After reading about the Dell discount offers we posted about, WebKatz went ahead and got news PCs, including the fancy schmancy XPS desktop. More » -
analysis
'Dell Hell' as Marketing Metric
We have avoided posting about the "Dell Hell" marketing analysis all day, for many reasons, only one of which involves alcohol. Another is that Jeff Jarvis mentions us in the same post, and we were afraid that our whirring circle jerk might send parts careening off the internet. But you know, we can only be sent a link so many times before we capitulate. (Keep that in mind when next you have a product to hawk via email). More »
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