Tom normally doesn’t bother to buy extended warranties. Now he knows why. He did happen to purchase one for the Vizio TV that he bought from Dell last year, but the third-party warranty provider seems determined to ignore him at all costs. [More]
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Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of
By 6.1.11
After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]
Man's 400 Minutes In Dell Hell Could Cost Them Millions
By 6.1.11
By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]
Man Skips Around Dell Hell And Gets Free Repair
By 5.17.11
One of our reader’s Dell laptop had a defective NVIDIA chip and wouldn’t you know it, it was out of warranty and he had missed the window for getting it replaced as provided by a class action lawsuit by a month. It was dying for exactly the same reasons as defined in the lawsuit, but he just barely didn’t make the deadline. He didn’t let that stop him. [More]
Worst Company In America Round One: Sony Vs. Dell
By 3.17.11
Here’s an interesting bout featuring not one, but two crippled combatants. One hobbled by shoddy electronics and the other shackled by leaden copyright protection software. [More]
Get $150 In Dell Inspiron "Deceptively Designed" Class Action
By 3.3.11
A class action lawsuit claims Dell “deceptively designed” its Inspiron laptop series to have “1) inadequate cooling systems, (2) a power supply system that prematurely fails when used as intended, and (3) motherboards that prematurely fail when used as intended.” If you had one of these laptops and paid Dell for a repair, you could be eligible for a $150 payout. [More]
Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me
By 2.23.11
David’s Alienware laptop has a defective hinge design, and he’s already had the problematic part fixed twice. While Dell has promised a fix for the defect in the near future, David’s warranty has expired and his computer is close to breaking again. He needs help from Dell that no one is interested in providing. [More]
Check The Specs Yourself Before Ordering Electronics
By 2.15.11
Corey found a great deal on a Dell laptop at Best Buy. He was under the impression that the computer included a Blu-Ray optical drive, since Best Buy’s “specifications” page listed the drive as included on the computer. Twice. So did the product overview page. But after bonding with the computer for a few hours, Corey learned that the computer was Blu-Rayless. [More]
Letter To Michael Dell Frees College Student From Dell Hell
By 1.10.11
At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell. [More]
Laptop Borked By Dell Tech Gets Replaced After Consumerist Post
By 12.15.10
Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]
"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date
By 12.14.10
Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date. [More]
Reach Dell Resolution Expert Center
By 12.9.10
Here’s how to contact the Dell Resolution Expert Center (REC), another place to get action on your Dell customer service issue. It’s a special internal escalations team set up to resolve thornier problems that’s been around for several years but many customers aren’t aware of. [More]
Dell Incapable Of Selling Man TV
By 12.7.10
On Black Friday, Rich attempted to give money to Dell to purchase a TV. He failed in this endeavor and Dell doesn’t seem to care, despite sending him 5 order acknowledgement emails. [More]
10 Companies That Were Once Great But Now Kinda Suck
By 8.19.10
There was a time when many of us got our videos at Blockbuster after shopping for a Sony Discman at Sears, all while talking on our Motorola phone. All of these companies have had their glory days, but now they’re on the U.S. News & World Report’s list of 10 Companies That Have Lost Their Edge. [More]
Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit
By 8.13.10
Dell is accused of providing altered and incomplete emails from among its top execs, the latest turn in a lawsuit that alleges the computer maker of selling and then covering up 11.8 defective PCs. [More]
Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy
By 7.30.10
Earlier today, we wrote about the woman in California who contacted Dell’s tech support hotline and then watched as naked photos of her were downloaded remotely by the employee. After seeing the story, Dell has written Consumerist to let us know they’re taking it seriously. [More]
Woman Watches As Dell Tech Support Swipes Nude Pics From Her PC
By 7.30.10
So it looks like it’s not only Geek Squad staffers that scour customers’ computers for free porn. A woman in California has recently gone public with claims that she not only watched as a Dell tech support worker downloaded nude pics of her remotely, but that he also set up a website featuring the photos. Oh, and he used her Dell credit card to buy stuff for another woman.
Court Docs Reveal Dell Sold Computers It Knew Would Fail
By 6.30.10
Seem Dell has a hell all of its own. Newly unsealed court documents show that Dell sold computers knowing they would go kaput. The documents reveal that Dell sold nearly 12 million Optiplex machines between 2003-2005 with leaky capacitors that caused problems in 97% of the cases in over three years. Leaky capacitors lead to device failure, and can even cause the computer to become ablaze with fire. [More]
