Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
Eric ordered a hard drive from Buy.com. He never received it, but Buy.com says that it was delivered. Eric’s wife was home at the time that the delivery supposedly happened, and she remains hard drive-less. Now, Buy.com is saying that it’s their policy not to be responsible for items once they are shipped, and Eric wants to warn others about this policy.
Here’s a situation that sucks. Reader Joshua ordered a slip-covered sectional couch from Pottery Barn. It arrived with only one slipcover. When he called Pottery Barn to ask for the rest of his order, they told him that they’d run out of that fabric and asked if he would he like another color. He agreed and picked a color. They sent another slip-cover section. Not three sections. One section. Joshua called them back. They said they were sorry, but they’d run out of that color…
Well, that may be a bit of an exaggeration, but reader Robbie has done everything short of hire someone to wait for his package, and still FedEx will not deliver it. Instead, despite Robbie’s best efforts, they keep leaving “Sorry you weren’t here” notes outside his door.
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Reader Belinda’s iPod and a few accessories were smashed by some delivery guys contracted by IKEA. When she tried to file a claim for the $500 worth of damage they did, she got the runaround until she eventually gave up and wrote to us.
We’ve all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion “comes with the couch,” and that finding a replacement was “impossible.” A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch.
He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.
A mysterious sounding reader known only as “sonic boom” emailed the tipline today, asking for advice on how to get UPS to stop forging his (?) signature when leaving packages with the local florist. We say Mr. Boom should consider himself lucky… we can’t even get UPS to ring our doorbell. Ever.
Reader Brittney is tired of waiting for Crate & Barrel to deliver her couch, but she thinks it may be her fault that she’s got nothing to sit on because she was too nice. Now she’s wondering what she should do:
Reader John is an Amazon Prime member who can’t get anything sent to his house via UPS without a signature after he filed a claim over a $30 DVD that never showed up. He really likes his UPS driver, but the guy says that because of the “blacklist” he’s powerless to leave packages when John isn’t home. Period. Does anyone know how to get off of a UPS blacklist?
Reader Sarah writes in to show us how UPS treated her Easter Basket.
Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC’d us so we could listen in.
Pottery Barn rescued Reginald’s Christmas gift from the clutches of incompetent delivery people who forgot to hand over all the pieces to his Lawyer’s Bar & Hutch. Reginald was fuming, ready to tell Pottery Barn that he would never shop with them again—but then he spoke to Jim.
Frank told FedEx to require a signature before delivering his skis, instructions FedEx found vague and confusing. When Frank complained, FedEx said that in order to deliver the increased volume of goods over the holidays, they reserve the right to essentially chuck your delicate gifts from a speeding truck.
Hewlett-Packard took over three months to fix reader Mark’s ailing laptop, which they then shipped to the wrong address. HP charged Mark several hundred dollars for the repairs in July, and gave an expected delivery date of August 5. In early September, Mark was told that the laptop would definitely ship by September 24. On October 10, Mark learned – after sending an email to the CEO and leaving ten messages – that his laptop could not be repaired, and that he would instead receive a new Compaq Presario by October 23. The laptop finally shipped on October 25 to Lavergne, Tennessee. Mark lives in Iowa.
FreshDirect is finally doing away with the awful cardboard boxes! (For those of you who are unfamiliar, it’s like Peapod but in New York City, and not as good.) One of the main problem with Fresh Direct (from a customer standpoint) is that they pack everything in cardboard boxes.