Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC’d us so we could listen in.
Pottery Barn rescued Reginald’s Christmas gift from the clutches of incompetent delivery people who forgot to hand over all the pieces to his Lawyer’s Bar & Hutch. Reginald was fuming, ready to tell Pottery Barn that he would never shop with them again—but then he spoke to Jim.
Frank told FedEx to require a signature before delivering his skis, instructions FedEx found vague and confusing. When Frank complained, FedEx said that in order to deliver the increased volume of goods over the holidays, they reserve the right to essentially chuck your delicate gifts from a speeding truck.
Hewlett-Packard took over three months to fix reader Mark’s ailing laptop, which they then shipped to the wrong address. HP charged Mark several hundred dollars for the repairs in July, and gave an expected delivery date of August 5. In early September, Mark was told that the laptop would definitely ship by September 24. On October 10, Mark learned – after sending an email to the CEO and leaving ten messages – that his laptop could not be repaired, and that he would instead receive a new Compaq Presario by October 23. The laptop finally shipped on October 25 to Lavergne, Tennessee. Mark lives in Iowa.
FreshDirect is finally doing away with the awful cardboard boxes! (For those of you who are unfamiliar, it’s like Peapod but in New York City, and not as good.) One of the main problem with Fresh Direct (from a customer standpoint) is that they pack everything in cardboard boxes.
Poor Eric. He only wanted Lowe’s to deliver and install a Bosch washing machine, a tall order for any home improvement giant. Eric chose Lowe’s to escape Home Depot’s notoriously horrible customer service, but Lowe’s installers turned out to be just as incompetent. Thanks to their shoddy workmanship, Eric new washing machine has an uncontrollable urge to shake across the room when in use.
I finally realized why it was moving; the installer did not read the “Easy guide to quick setup” booklet with only 9 steps to follow through. The most essential step which was in big bold letters stating “removing the transport bolts is VERY IMPORTANT!”.
Bosch insists that the washer is damaged, but Lowe’s refuses to deliver a replacement. Eric writes:
Kyle expected DHL to deliver his package by 3pm. When DHL failed to show, Kyle called to ask for an explanation. Without any argument, DHL refunded Kyle’s full shipping costs and promised to track down his package.
Well on rolls 4:30 and I don’t have a call yet, at this point I am a tad frustrated. I call them back and tell them what is going on. The customer service representative is very understanding and calls the local office. Normally a company would put you on hold and get back to you with an answer. I was very surprised when he 3-way called the local office and told them what was going on. I was told that the truck had broken down. They said they were trying to get the packages loaded on another truck to continue delivery. Well it was getting late in the day so I prepared to have to wait until monday for my package.
For all of us out there who are hungry but antisocial, the New York Times today presents an overview of online food ordering services. The benefits are obvious – it’s fast, (usually) more accurate, you can place an order the day before, and you don’t need cash. Lots of chain restaurants are now offering it (Pizza Hut, Subway, and Papa John’s are some examples), but there are also a few special websites that aggregate menus from multiple restaurants (after the break).
[Utica, Michigan, July 20. Image via Nuxx.net]
Pizza in Winnipeg now comes with porn as a topping. The venture, which delivers porn with every pizza, is raising, um, eyebrows: “They have to make sure they’re selling to someone who’s of age,” lawyer Ian Berger said. “But other than that, get a little something extra with your pizza — there’s nothing wrong with that.”
I had originally asked the IKEA in Paramus, N.J., to deliver my kitchen cabinets on a Saturday. I later found out that my Manhattan co-op building prohibited large deliveries on the weekend, so when the truck arrived on the designated day, the crew couldn’t unload their cargo. IKEA billed me for the delivery. Totally fair–I goofed.
This story is precisely why we’ve decided to avoid buying furniture from any store that doesn’t specialize in furniture. Christian and his wife bought a couch from Target and had it shipped to the house for $100. It turns out that “Target Ground” was really just UPS, and the 6 foot couch took no less than 3 boxes and 2 drop-offs for UPS to deliver in its entirety. Oh wait. They didn’t deliver it in its entirety because they forgot the screws and legs needed to put the couch together.
We received several emails directing us to posts at Yahoo Shopping accusing FTD.com of making every mistake possible, such as delivering flowers before Valentine’s, not delivering flowers at all, and delivering dead flowers. FTD has a “Good As Gold” guarantee that states: “We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days.” What could possibly go wrong?
Reader Gerald writes in after an odd experience with IKEA. He’s writing to ask if he has a legitimate complaint, or if he’s just being whiny. After calling to make sure that IKEA had the mattress he wanted in-stock, he rented a man with a van on craigslist for $30 and they went to go pick it up. Weirdly, IKEA refused to sell him the mattress because they have a policy against using their forklift during store hours.
Natalie is having a baaaad week. Let’s all show her some love in the comments while she waits for her shipping refund. —MEGHANN MARCO
When Seth G. bought a splendid new carpet from Macy’s for over $1,500 bucks, Macy’s didn’t send it via Fed Ex. They didn’t send it via DHL. Heck, not even UPS. They sent it by a little company called Roadway. Hey, Macy’s didn’t get rich by not knowing how to pinch some pennies.
Bombay Furniture might be a bit laid-back in their customer service department. It might be a bit hard to get them to do something. But it’s sweet that they’ll take responsibility for other companies’ fuck-ups to guarantee your satisfaction.