This probably isn’t news to you, Sears, but you’ve lost another customer for good. This time, it’s reader Jeff, who had a nice experience buying a mattress at his local Sears store, but a terrible experience trying to get the mattress delivered to his house. People do not enjoy taking a vacation day from work and then not having the delivery person show up. Four times. [More]
There is no national or international governing body that keeps track of how big a pizza is supposed to be. This is probably just as well, but Todd was still disappointed when he ordered a “Large” pizza from Pizza Hut and received a 13″ diameter pie that left his party of three hungry. [More]
When Wesley’s dishwasher died, he found himself in a sad and typical modern predicament: it was easier and more cost effective to go and buy a new dishwasher when his broke. So he ordered one from the Sears Outlet. This turned out to be a bad idea, at least if he wanted a dishwasher actually delivered to his house. If you enjoy waiting around for installers to never show up, perhaps Sears is your store. [More]
Emmy and her partner shop online a lot, and they’re also not home much during the day. Historically this hasn’t been a problem: UPS leaves an InfoNotice on the door of their four-unit apartment building, then returns the next day and leaves the package. After a management change, the delivery policy to Emmy’s neighborhood changed, too: they would have to fetch their packages from the depot ten miles away or have all packages delivered to Emmy’s work. They don’t like either option, but what else can they do? [More]
Savannah police have released the recording of a call a woman made to report that she got the wrong food in her Chinese food delivery. They published the call as a reminder to the public that it’s a misdemeanor to call 911 unless there’s an actual emergency. Here is a transcript and the audio of the call: [More]
UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]
CJ and his family have tolerated subpar service from a local Pizza Hut for years because of the convenience: this Pizza Hut is just a three-minute drive away from their house. Well, placing orders from this outlet should be convenient in theory, but his last delivery order was missing the ordered Que Papa potato bites, and somehow took much too long to show up, nearly everyone in the store claims to be a manager, and the delivery person took all of the cash CJ’s son handed him instead of giving some change. Yet the story actually gets worse from there. [More]
We all that know that tipping your waiter 15-20% is the standard (though some of you will surely disagree) or that you usually throw the pizza guy at least a couple bucks, especially if he braves flood waters to deliver your order. But what about your tattoo artist, or your salmon fishing guide or your sherpa? [More]
Matt writes that local Pizza Hut used to have a $10 minimum for online delivery orders. That’s fair enough, and a common practice. But when the chain raised the minimum to $10.50 at the same time that they debuted a $10 pizza promotion. Is Pizza Hut deliberately trying to encourage customers to order extra items they don’t need to make the minimum? [More]
When we posted a simple poll about tipping delivery drivers, we had no idea it would garner the kind of mammoth response it did, with folks on both sides of the tipping divide ardently defending their position. In an effort to clear up what he sees as common misconceptions about tipping, Consumerist reader and former delivery guy Justin wrote in to take a sledgehammer to a handful of “myths” about his past profession. [More]
Consumerist reader Chris (no, it wasn’t me) wrote to us hoping to get a resolution to a pizza delivery dilemma he recently faced. Because he’s outside their delivery area, he went to pick up his order from his favorite pizzeria. But when he got home, he found out they’d given him the wrong pizza. [More]
UPDATE: The situation has been resolved for the better.
No, this isn’t a follow-up to our story from earlier week about the Domino’s driver who was robbed of his chicken wings at gunpoint. This a completely new robbery involving an unfortunate Domino’s employee, made all the worse because he says his boss wants him to repay the purloined cash. [More]
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
Our country’s postal employees have a well-deserved day off today. However, let this New York mail carrier’s mistake serve as a lesson for the Internet age: don’t do anything stupid in public, ever, because someone will probably be surreptitiously filming you.
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
Sleepy’s just won’t help Ashley pick up her new mattress. The store promised to have rope on hand to strap the mattress to her car, but when Ashley arrived she was told that Sleepy’s had “run out of rope.” To apologize, a sales rep instead promised her free delivery, but called later to explain that he wasn’t authorized to offer any freebies. He did, though, promise that Sleepy’s would have rope the next time Ashley came by. Of course, they didn’t have rope when she returned, and when she complained to a manager, the manager explained that Sleepy’s had no obligation to provide Ashley with rope or free delivery, and that she better find a way to take her mattress because they weren’t going to refund her money either.