Reader Ryan and his wife tried to order several expensive things from Best Buy. They were not able to actually get any of them. [More]
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
Our country’s postal employees have a well-deserved day off today. However, let this New York mail carrier’s mistake serve as a lesson for the Internet age: don’t do anything stupid in public, ever, because someone will probably be surreptitiously filming you.
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
Sleepy’s just won’t help Ashley pick up her new mattress. The store promised to have rope on hand to strap the mattress to her car, but when Ashley arrived she was told that Sleepy’s had “run out of rope.” To apologize, a sales rep instead promised her free delivery, but called later to explain that he wasn’t authorized to offer any freebies. He did, though, promise that Sleepy’s would have rope the next time Ashley came by. Of course, they didn’t have rope when she returned, and when she complained to a manager, the manager explained that Sleepy’s had no obligation to provide Ashley with rope or free delivery, and that she better find a way to take her mattress because they weren’t going to refund her money either.
Michel Cuhaci ordered a book from Amazon, only to discover it was an unreadable misprint copy. He made sure that the one-star review of the book made this known. Little did he know, the Author of that book was reading the reviews. And little did he know, that author is a Certified Bad Ass.
John ordered a washer and a dryer from Best Buy. First, he says Best Buy showed up early for the delivery, so naturally, John wasn’t home. Then they assembled the pedestals for the washer and dryer on some gravel in front of his house, damaging them. After that, they left the appliances with his neighbor.
Amazon’s “White Glove Delivery” seems primarily aimed to combat the sordid state of big-box retail; hand-delivering products, mostly televisions, into your home. However, if you follow their logic, I am not sure it exactly pans out.
UPS delivered a package to a Texas man expecting some tools he had ordered. Instead, the man found a 30-pound brick of marijuana.
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
Eric ordered a hard drive from Buy.com. He never received it, but Buy.com says that it was delivered. Eric’s wife was home at the time that the delivery supposedly happened, and she remains hard drive-less. Now, Buy.com is saying that it’s their policy not to be responsible for items once they are shipped, and Eric wants to warn others about this policy.
Here’s a situation that sucks. Reader Joshua ordered a slip-covered sectional couch from Pottery Barn. It arrived with only one slipcover. When he called Pottery Barn to ask for the rest of his order, they told him that they’d run out of that fabric and asked if he would he like another color. He agreed and picked a color. They sent another slip-cover section. Not three sections. One section. Joshua called them back. They said they were sorry, but they’d run out of that color…
Well, that may be a bit of an exaggeration, but reader Robbie has done everything short of hire someone to wait for his package, and still FedEx will not deliver it. Instead, despite Robbie’s best efforts, they keep leaving “Sorry you weren’t here” notes outside his door.
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Reader Belinda’s iPod and a few accessories were smashed by some delivery guys contracted by IKEA. When she tried to file a claim for the $500 worth of damage they did, she got the runaround until she eventually gave up and wrote to us.
We’ve all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion “comes with the couch,” and that finding a replacement was “impossible.” A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch.
He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.
A mysterious sounding reader known only as “sonic boom” emailed the tipline today, asking for advice on how to get UPS to stop forging his (?) signature when leaving packages with the local florist. We say Mr. Boom should consider himself lucky… we can’t even get UPS to ring our doorbell. Ever.