CJ and his family have tolerated subpar service from a local Pizza Hut for years because of the convenience: this Pizza Hut is just a three-minute drive away from their house. Well, placing orders from this outlet should be convenient in theory, but his last delivery order was missing the ordered Que Papa potato bites, and somehow took much too long to show up, nearly everyone in the store claims to be a manager, and the delivery person took all of the cash CJ’s son handed him instead of giving some change. Yet the story actually gets worse from there. [More]
We all that know that tipping your waiter 15-20% is the standard (though some of you will surely disagree) or that you usually throw the pizza guy at least a couple bucks, especially if he braves flood waters to deliver your order. But what about your tattoo artist, or your salmon fishing guide or your sherpa? [More]
Matt writes that local Pizza Hut used to have a $10 minimum for online delivery orders. That’s fair enough, and a common practice. But when the chain raised the minimum to $10.50 at the same time that they debuted a $10 pizza promotion. Is Pizza Hut deliberately trying to encourage customers to order extra items they don’t need to make the minimum? [More]
When we posted a simple poll about tipping delivery drivers, we had no idea it would garner the kind of mammoth response it did, with folks on both sides of the tipping divide ardently defending their position. In an effort to clear up what he sees as common misconceptions about tipping, Consumerist reader and former delivery guy Justin wrote in to take a sledgehammer to a handful of “myths” about his past profession. [More]
Consumerist reader Chris (no, it wasn’t me) wrote to us hoping to get a resolution to a pizza delivery dilemma he recently faced. Because he’s outside their delivery area, he went to pick up his order from his favorite pizzeria. But when he got home, he found out they’d given him the wrong pizza. [More]
UPDATE: The situation has been resolved for the better.
No, this isn’t a follow-up to our story from earlier week about the Domino’s driver who was robbed of his chicken wings at gunpoint. This a completely new robbery involving an unfortunate Domino’s employee, made all the worse because he says his boss wants him to repay the purloined cash. [More]
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
Our country’s postal employees have a well-deserved day off today. However, let this New York mail carrier’s mistake serve as a lesson for the Internet age: don’t do anything stupid in public, ever, because someone will probably be surreptitiously filming you.
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
Sleepy’s just won’t help Ashley pick up her new mattress. The store promised to have rope on hand to strap the mattress to her car, but when Ashley arrived she was told that Sleepy’s had “run out of rope.” To apologize, a sales rep instead promised her free delivery, but called later to explain that he wasn’t authorized to offer any freebies. He did, though, promise that Sleepy’s would have rope the next time Ashley came by. Of course, they didn’t have rope when she returned, and when she complained to a manager, the manager explained that Sleepy’s had no obligation to provide Ashley with rope or free delivery, and that she better find a way to take her mattress because they weren’t going to refund her money either.
Michel Cuhaci ordered a book from Amazon, only to discover it was an unreadable misprint copy. He made sure that the one-star review of the book made this known. Little did he know, the Author of that book was reading the reviews. And little did he know, that author is a Certified Bad Ass.
John ordered a washer and a dryer from Best Buy. First, he says Best Buy showed up early for the delivery, so naturally, John wasn’t home. Then they assembled the pedestals for the washer and dryer on some gravel in front of his house, damaging them. After that, they left the appliances with his neighbor.
Amazon’s “White Glove Delivery” seems primarily aimed to combat the sordid state of big-box retail; hand-delivering products, mostly televisions, into your home. However, if you follow their logic, I am not sure it exactly pans out.
UPS delivered a package to a Texas man expecting some tools he had ordered. Instead, the man found a 30-pound brick of marijuana.
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
Eric ordered a hard drive from Buy.com. He never received it, but Buy.com says that it was delivered. Eric’s wife was home at the time that the delivery supposedly happened, and she remains hard drive-less. Now, Buy.com is saying that it’s their policy not to be responsible for items once they are shipped, and Eric wants to warn others about this policy.