Michel Cuhaci ordered a book from Amazon, only to discover it was an unreadable misprint copy. He made sure that the one-star review of the book made this known. Little did he know, the Author of that book was reading the reviews. And little did he know, that author is a Certified Bad Ass.
John ordered a washer and a dryer from Best Buy. First, he says Best Buy showed up early for the delivery, so naturally, John wasn’t home. Then they assembled the pedestals for the washer and dryer on some gravel in front of his house, damaging them. After that, they left the appliances with his neighbor.
Amazon’s “White Glove Delivery” seems primarily aimed to combat the sordid state of big-box retail; hand-delivering products, mostly televisions, into your home. However, if you follow their logic, I am not sure it exactly pans out.
UPS delivered a package to a Texas man expecting some tools he had ordered. Instead, the man found a 30-pound brick of marijuana.
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
Eric ordered a hard drive from Buy.com. He never received it, but Buy.com says that it was delivered. Eric’s wife was home at the time that the delivery supposedly happened, and she remains hard drive-less. Now, Buy.com is saying that it’s their policy not to be responsible for items once they are shipped, and Eric wants to warn others about this policy.
Here’s a situation that sucks. Reader Joshua ordered a slip-covered sectional couch from Pottery Barn. It arrived with only one slipcover. When he called Pottery Barn to ask for the rest of his order, they told him that they’d run out of that fabric and asked if he would he like another color. He agreed and picked a color. They sent another slip-cover section. Not three sections. One section. Joshua called them back. They said they were sorry, but they’d run out of that color…
Well, that may be a bit of an exaggeration, but reader Robbie has done everything short of hire someone to wait for his package, and still FedEx will not deliver it. Instead, despite Robbie’s best efforts, they keep leaving “Sorry you weren’t here” notes outside his door.
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
Reader Belinda’s iPod and a few accessories were smashed by some delivery guys contracted by IKEA. When she tried to file a claim for the $500 worth of damage they did, she got the runaround until she eventually gave up and wrote to us.
We’ve all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion “comes with the couch,” and that finding a replacement was “impossible.” A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch.
He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.
A mysterious sounding reader known only as “sonic boom” emailed the tipline today, asking for advice on how to get UPS to stop forging his (?) signature when leaving packages with the local florist. We say Mr. Boom should consider himself lucky… we can’t even get UPS to ring our doorbell. Ever.
Reader Brittney is tired of waiting for Crate & Barrel to deliver her couch, but she thinks it may be her fault that she’s got nothing to sit on because she was too nice. Now she’s wondering what she should do:
Reader John is an Amazon Prime member who can’t get anything sent to his house via UPS without a signature after he filed a claim over a $30 DVD that never showed up. He really likes his UPS driver, but the guy says that because of the “blacklist” he’s powerless to leave packages when John isn’t home. Period. Does anyone know how to get off of a UPS blacklist?
Reader Sarah writes in to show us how UPS treated her Easter Basket.
Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC’d us so we could listen in.