Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

In Paula’s letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe’s. What makes a person express such crazy desires? She had assumed that the “delivery date” displayed for shoppers on the Lowe’s site stood for the date that the appliance would be delivered to and installed in her home. Not quite. [More]

UPS: Pay Up And We Might Not Make The Same Delivery Error Twice In A Row

UPS: Pay Up And We Might Not Make The Same Delivery Error Twice In A Row

Keith’s brother gave him an old desktop computer as a Christmas gift, but this gift came with a catch. He had to ship it to himself, a few thousand miles away. Since packages can’t be delivered to his door at his apartment building, he sent the package to a nearby UPS store, flagged as “hold for pickup.” Naturally the UPS store refused the package and sent it back. Now UPS wants Keith to pay the shipping fee again. For that, they might actually deliver it to his house this time. Or they might send it back. Isn’t the suspense exciting? [More]

It Should Not Take Six Attempts To Deliver A Dishwasher

It Should Not Take Six Attempts To Deliver A Dishwasher

Ariel has read Consumerist for long enough that, given a choice, she probably wouldn’t order a dishwasher from Sears. But she rents, and her landlord is not so wise. Here is their sad but familiar tale: lots of delivery appointments, missed days of work, and no dishwasher. [More]

When Buying A Mattress From Sears, Maybe Also Invest In A Truck

When Buying A Mattress From Sears, Maybe Also Invest In A Truck

This probably isn’t news to you, Sears, but you’ve lost another customer for good. This time, it’s reader Jeff, who had a nice experience buying a mattress at his local Sears store, but a terrible experience trying to get the mattress delivered to his house. People do not enjoy taking a vacation day from work and then not having the delivery person show up. Four times. [More]

How Large Should A Large Pizza Be?

How Large Should A Large Pizza Be?

There is no national or international governing body that keeps track of how big a pizza is supposed to be. This is probably just as well, but Todd was still disappointed when he ordered a “Large” pizza from Pizza Hut and received a 13″ diameter pie that left his party of three hungry. [More]

5 Appointments To Deliver Sears Dishwasher, Still No Dishwasher

5 Appointments To Deliver Sears Dishwasher, Still No Dishwasher

When Wesley’s dishwasher died, he found himself in a sad and typical modern predicament: it was easier and more cost effective to go and buy a new dishwasher when his broke. So he ordered one from the Sears Outlet. This turned out to be a bad idea, at least if he wanted a dishwasher actually delivered to his house. If you enjoy waiting around for installers to never show up, perhaps Sears is your store. [More]

UPS Won't Leave Packages At My Apartment – What Can I Do?

Emmy and her partner shop online a lot, and they’re also not home much during the day. Historically this hasn’t been a problem: UPS leaves an InfoNotice on the door of their four-unit apartment building, then returns the next day and leaves the package. After a management change, the delivery policy to Emmy’s neighborhood changed, too: they would have to fetch their packages from the depot ten miles away or have all packages delivered to Emmy’s work. They don’t like either option, but what else can they do? [More]

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Savannah police have released the recording of a call a woman made to report that she got the wrong food in her Chinese food delivery. They published the call as a reminder to the public that it’s a misdemeanor to call 911 unless there’s an actual emergency. Here is a transcript and the audio of the call: [More]

My UPS Package Was Delivered, Just Not To Me

My UPS Package Was Delivered, Just Not To Me

UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]

The Worst Pizza Hut Ever Is Right Around The Block

The Worst Pizza Hut Ever Is Right Around The Block

CJ and his family have tolerated subpar service from a local Pizza Hut for years because of the convenience: this Pizza Hut is just a three-minute drive away from their house. Well, placing orders from this outlet should be convenient in theory, but his last delivery order was missing the ordered Que Papa potato bites, and somehow took much too long to show up, nearly everyone in the store claims to be a manager, and the delivery person took all of the cash CJ’s son handed him instead of giving some change. Yet the story actually gets worse from there. [More]

Tips On Tipping Everyone From Your Pizza Guy To Your Sherpa

Tips On Tipping Everyone From Your Pizza Guy To Your Sherpa

We all that know that tipping your waiter 15-20% is the standard (though some of you will surely disagree) or that you usually throw the pizza guy at least a couple bucks, especially if he braves flood waters to deliver your order. But what about your tattoo artist, or your salmon fishing guide or your sherpa? [More]

Pizza Hut Raises Minimum Delivery Order To $10.50 To Match $10 Pizza Promotion

Pizza Hut Raises Minimum Delivery Order To $10.50 To Match $10 Pizza Promotion

Matt writes that local Pizza Hut used to have a $10 minimum for online delivery orders. That’s fair enough, and a common practice. But when the chain raised the minimum to $10.50 at the same time that they debuted a $10 pizza promotion. Is Pizza Hut deliberately trying to encourage customers to order extra items they don’t need to make the minimum? [More]

Should You Tip The Owner Of A Restaurant If He Delivers Your Food?

Should You Tip The Owner Of A Restaurant If He Delivers Your Food?

Daniel recently had an interesting tipping dilemma. He ordered a smoked brisket from a locally owned barbecue place, and had it delivered. Unexpectedly, the restaurant owner himself showed up to deliver the brisket. So, he asks: should he have tipped the restaurant owner? [More]

4 Myths About Tipping From A Former Pizza Delivery Guy

4 Myths About Tipping From A Former Pizza Delivery Guy

When we posted a simple poll about tipping delivery drivers, we had no idea it would garner the kind of mammoth response it did, with folks on both sides of the tipping divide ardently defending their position. In an effort to clear up what he sees as common misconceptions about tipping, Consumerist reader and former delivery guy Justin wrote in to take a sledgehammer to a handful of “myths” about his past profession. [More]

Is It Ever Okay To Not Tip The Pizza Guy?

Is It Ever Okay To Not Tip The Pizza Guy?

Consumerist reader Chris (no, it wasn’t me) wrote to us hoping to get a resolution to a pizza delivery dilemma he recently faced. Because he’s outside their delivery area, he went to pick up his order from his favorite pizzeria. But when he got home, he found out they’d given him the wrong pizza. [More]

Burgled Domino's Delivery Guy Ordered To Pay Back Money
Stolen From Him

Burgled Domino's Delivery Guy Ordered To Pay Back Money Stolen From Him

UPDATE: The situation has been resolved for the better.
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No, this isn’t a follow-up to our story from earlier week about the Domino’s driver who was robbed of his chicken wings at gunpoint. This a completely new robbery involving an unfortunate Domino’s employee, made all the worse because he says his boss wants him to repay the purloined cash. [More]

If You Actually Want What You Ordered, Maybe Best Buy Isn't For You

If You Actually Want What You Ordered, Maybe Best Buy Isn't For You

Reader Ryan and his wife tried to order several expensive things from Best Buy. They were not able to actually get any of them. [More]

UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months

UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months

After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.