IKEA Forgets To Deliver Your Hardware, Can Send It From Sweden

Maria lives in a big city and has no car. So when she bought a huge amount of furniture at her local IKEA, she had two choices: rent a car so she could pick, load, and haul her own flat packs home, or pay extra and have her order put together and delivered. The order went great except for one teeny thing that IKEA forgot. The hardware. [More]


Ontrac Either Never Came To My House Or Can’t Read

We’ve never been in charge of hiring drivers for a delivery service, but we’re pretty sure that one of the requirements is that candidates be able to read. If not, maybe it should be. Recently, Drew was supposed to get a package from Amazon, delivered by OnTrac, but he missed the delivery. Here’s the thing, though: if the driver really stopped by, and can read, the door buzzer would have dialed Drew’s cell phone. He got no calls. [More]

GrubHub And Seamless To Form Food Delivery Supercompany

GrubHub And Seamless To Form Food Delivery Supercompany

GrubHub and Seamless Web are two of the biggest players in the growing online food-ordering industry, catering to those of us who would rather not deal with looking up menus then going through the ritual of reciting our orders over the phone. Today, the two companies announced their intent to merge and save people the hassle of having to toggle between the two sites when they can’t decide what to order. [More]

(Morton Fox)

Dear Domino’s: Maybe Cut The Marketing Budget, Boost Employee Training

Misti has some advice for Domino’s that perhaps would be wise for other businesses to follow: spending money on marketing is all very well and good, but ultimately pointless if you don’t train franchisees and staff on how to not treat customers like crap. [More]


Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

(Great Beyond)

Sears Parts Direct Has A Different Definition Of ‘Rush Delivery’ Than I Do

Mike needs a part for his home’s heating system. He lives in Georgia, so the cold weather isn’t as urgent an issue as it would be if he lived up north, but it’s still necessary. He needed rush delivery, but instead Sears didn’t even notify him when the part went on backorder. After two weeks, it finally showed up. And by “it,” we mean “the wrong part.” [More]

(Great Beyond)

How Decades Of Sears Loyalty Screwed Over My Family

Dee is a regular Consumerist reader, but her family’s 30 years of loyal Sears shopping outweighs the occasional tales of crappy service she has read here. When her mother’s dryer broke down, she ordered a few other appliances while she was at it and while Sears was sending a delivery crew. Things went smoothly, until they learned that they had been misled into believing that Sears would ever deliver and install a houseful of appliances on the same day. [More]

(Ron Dauphin)

Best Buy Sends Me Wrong Microwave, Promises To Come Swap It Out, Doesn’t Show

This is an exciting but stressful time for Terry’s family. His wife is pregnant, and they also just bought a new house. They ordered new appliances: matching stainless steel items for the kitchen, including one of those space-saving microwaves that goes over the stove. Best Buy technicians delivered and installed the bigger appliances, and the microwave arrived on the doorstep a few days later. It was the wrong color. That’s where Terry’s battle with Best Buy began. [More]


Pizza Deliverer: If You Live In A $650K House And Don’t Tip, There’s Something Wrong With You

Tipping waiters at a restaurant is relatively easy — so long as you know how to calculate the standard 15-20% — but tipping for delivery is always a topic of much debate, as there are factors involved like the cost of the meal, the weather, how long you had to wait, and how much was being carried. [More]

This looks super fun.

Little Tikes Pizza Play Kitchen Does Not Come With 30-Minute Delivery Guarantee

JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go? [More]

(me and the sysop)

I Have No Sandwich Delivery And Local Jimmy John’s Loses Business Because Of Stupid Manager

Jason would really like to give the local Jimmy John’s a lot of business. So would other people in his town, it sounds like. But because his closest store is a franchise, it’s not allowed to deliver to him. He can call for delivery from other area restaurants that are further away, but not the one four minutes from his house. Yes, of course he could go pick up his sandwiches, and he often does, but that’s not the point. Most of the time when we call for delivery, we could go get the food but choose not to because it would require removing snow from the car or changing out of pajamas or loading children into a vehicle. [More]

UPS Delivers Like Nobody's Watching, But I'm Home

UPS Delivers Like Nobody's Watching, But I'm Home

Kate works from home, which means that she can observe the top-secret movements of UPS delivery drivers when they think no one’s watching. That behavior isn’t all that great. In her town, neither is their reading comprehension. She sent a few short vignettes about her struggles with UPS, where they hit her property with a truck and it almost looks like they deliberately went out of their way to ignore her posted delivery instructions. [More]

Free Shipping And Free Delivery Are Different Things

Free Shipping And Free Delivery Are Different Things

Kenny took advantage of a free shipping promotion from Best Buy to shop for a ginormous television. He found one that he liked, but the order had a $70 shipping charge. Wait, what? Turns out that getting a ginormous item like a 51″ TV counts as “delivery,” like a home appliance, not “shipping,” like a smaller TV. That makes sense, but it’s a distinction that should be made clear to the casual customer surfing the site. [More]

Who Is J. Cohen, And Why Do They Have My Office Chair?

Who Is J. Cohen, And Why Do They Have My Office Chair?

Fedex delivered Spike’s expensive new office chair right on time, but they didn’t deliver it to her. Someone signed for the package, scrawling “JC,” which was recorded as J. Cohen. Spike doesn’t know this person, and they certainly don’t live in her apartment. FedEx insists that the delivery was successful, and won’t help. [More]

Home Depot Pushes Free Assembly That Isn’t All That Free

Home Depot Pushes Free Assembly That Isn’t All That Free

When shopping for a grill at Home Depot, Amy and her spouse had a requirement that they didn’t think was too onerous. They wanted a grill that had not yet been assembled, so it would fit in their car and so they would only be able to blame themselves if it were put together wrong. “But…but…but… FREE assembly!” insisted employees at their local store, dragging them into an illogical spiral where “free” actually means “we can rent you a truck for $19.99.” [More]

UPS And UPS Store Awaken Reader's Inner Groomzilla

UPS And UPS Store Awaken Reader's Inner Groomzilla

Gus’s fiancée shipped the invitations for their upcoming wedding to him in Ohio from her current home in California. Only they needed to arrive before Gus leaves for a long trip today. Sending them 2nd Day Air from a UPS store, the future Mrs. Gus didn’t expect them to be held for a few days to a different city in California. It was finally on its way and… delivered to the wrong place yesterday. [More]

UPS MyChoice Feels More Like A Protection Racket

UPS MyChoice Feels More Like A Protection Racket

The UPS MyChoice program is supposed to be a good thing – it lets customers tell the company in advance whether to deliver packages without a signature or deliver them right ot a UPS store. But Holly ends up clicking in circles trying to find out how to sign up for the (free) program. The useful options, like redirecting packages to a UPS store or getting a delivery window, cost extra money. [More]

Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again

Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again

Brian could have brought his new washer right home from Best Buy after purchasing it, but let the salesman talk him into delivery. Old appliances don’t just haul themselves away, you know. Only after he took a day off work, Best Buy didn’t even manage to get his appliance on the truck for delivery. This hasn’t reached Sears proportions yet, but Brian is annoyed. [More]