Uber Testing On-Demand Delivery Service “Corner Store” In D.C.

Uber Testing On-Demand Delivery Service “Corner Store” In D.C.

Uber has already dipped its toes into the world of delivery service. First with limited-time deliveries of sometimes-melted ice cream and cuddly kittens. Now the service aims to provide everyday items for consumers who just can’t make it to one of the many convenience stores littering the nation’s capital.  [More]

Sears Appliance Installer Drops My Dryer, Shrugs – Then Everything Changes

Sears Appliance Installer Drops My Dryer, Shrugs – Then Everything Changes

“Recently Sears had a serious competitive edge on a single aspect of buying a dryer,” writes Bedford. If you’re curious, that aspect is that Sears will set up a dryer to vent from the side while most appliance retailers won’t, but that isn’t really important: what matters is what went wrong when the delivery team showed up with his fresh new dryer, and how Sears dealt with the issue. [More]

(frankieleon.)

Walmart Testing Online Grocery Ordering And Pickup In Denver

Ordering stuff online for in-store pickup is convenient and saves on delivery fees, but would you do it with groceries? Would you do it with groceries at Walmart? That’s what the mega-retailer hopes to find out by testing “Walmart To Go” service in Colorado. They’ve combined their grocery delivery and in-store pickup business models, which just might be the logical coc [More]

(guynamedjames)

That’s Not Santa At The Door On Christmas Day: It’s FedEx

There were probably a lot of printed-out photos standing in for gifts under Christmas trees across the country. A combination of huge last-minute demand, retailers’ promises of Christmas delivery, and bad weather meant that many gifts that were supposed to arrive on the last business day before Christmas didn’t. Lots of people were disappointed. Joseph was one of them. Then…there was a modern miracle. [More]

With tandem dives, you can deliver twice as many packages! (photo: Monkey Nacho)

5 Non-Drone Suggestions For Amazon PrimeAir

Last night, Amazon’s Jeff Bezos unveiled his not-at-all-fraught-with-problems plan to unleash an autonomous fleet of delivery drones into the air, which he says it at least another two years off because of those wet blankets at the FAA and their silly “rules.” So we thought of a few suggestions that might be doable in the interim. [More]

(So Cal Metro)

Why Does UPS Need An In-Person Signature For All Of My Packages All Of A Sudden?

Have you noticed lately that UPS refuses to leave your packages on your doorstep, even when delivering only that tube of toothpaste you ordered using Amazon Prime at 3 A.M.? Cheryl noticed this happening recently. Signing the InfoNotice and slapping it on the door before work didn’t help: they had to sign for the packages in person. Why? She was an unwitting victim of fraud. [More]

(cavale)

IKEA Forgets To Deliver Your Hardware, Can Send It From Sweden

Maria lives in a big city and has no car. So when she bought a huge amount of furniture at her local IKEA, she had two choices: rent a car so she could pick, load, and haul her own flat packs home, or pay extra and have her order put together and delivered. The order went great except for one teeny thing that IKEA forgot. The hardware. [More]

(nffcnnr)

Ontrac Either Never Came To My House Or Can’t Read

We’ve never been in charge of hiring drivers for a delivery service, but we’re pretty sure that one of the requirements is that candidates be able to read. If not, maybe it should be. Recently, Drew was supposed to get a package from Amazon, delivered by OnTrac, but he missed the delivery. Here’s the thing, though: if the driver really stopped by, and can read, the door buzzer would have dialed Drew’s cell phone. He got no calls. [More]

GrubHub And Seamless To Form Food Delivery Supercompany

GrubHub And Seamless To Form Food Delivery Supercompany

GrubHub and Seamless Web are two of the biggest players in the growing online food-ordering industry, catering to those of us who would rather not deal with looking up menus then going through the ritual of reciting our orders over the phone. Today, the two companies announced their intent to merge and save people the hassle of having to toggle between the two sites when they can’t decide what to order. [More]

(Morton Fox)

Dear Domino’s: Maybe Cut The Marketing Budget, Boost Employee Training

Misti has some advice for Domino’s that perhaps would be wise for other businesses to follow: spending money on marketing is all very well and good, but ultimately pointless if you don’t train franchisees and staff on how to not treat customers like crap. [More]

(zeebahtronic)

Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

(Great Beyond)

Sears Parts Direct Has A Different Definition Of ‘Rush Delivery’ Than I Do

Mike needs a part for his home’s heating system. He lives in Georgia, so the cold weather isn’t as urgent an issue as it would be if he lived up north, but it’s still necessary. He needed rush delivery, but instead Sears didn’t even notify him when the part went on backorder. After two weeks, it finally showed up. And by “it,” we mean “the wrong part.” [More]

(Great Beyond)

How Decades Of Sears Loyalty Screwed Over My Family

Dee is a regular Consumerist reader, but her family’s 30 years of loyal Sears shopping outweighs the occasional tales of crappy service she has read here. When her mother’s dryer broke down, she ordered a few other appliances while she was at it and while Sears was sending a delivery crew. Things went smoothly, until they learned that they had been misled into believing that Sears would ever deliver and install a houseful of appliances on the same day. [More]

(Ron Dauphin)

Best Buy Sends Me Wrong Microwave, Promises To Come Swap It Out, Doesn’t Show

This is an exciting but stressful time for Terry’s family. His wife is pregnant, and they also just bought a new house. They ordered new appliances: matching stainless steel items for the kitchen, including one of those space-saving microwaves that goes over the stove. Best Buy technicians delivered and installed the bigger appliances, and the microwave arrived on the doorstep a few days later. It was the wrong color. That’s where Terry’s battle with Best Buy began. [More]

(jeknee)

Pizza Deliverer: If You Live In A $650K House And Don’t Tip, There’s Something Wrong With You

Tipping waiters at a restaurant is relatively easy — so long as you know how to calculate the standard 15-20% — but tipping for delivery is always a topic of much debate, as there are factors involved like the cost of the meal, the weather, how long you had to wait, and how much was being carried. [More]

This looks super fun.

Little Tikes Pizza Play Kitchen Does Not Come With 30-Minute Delivery Guarantee

JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go? [More]

(me and the sysop)

I Have No Sandwich Delivery And Local Jimmy John’s Loses Business Because Of Stupid Manager

Jason would really like to give the local Jimmy John’s a lot of business. So would other people in his town, it sounds like. But because his closest store is a franchise, it’s not allowed to deliver to him. He can call for delivery from other area restaurants that are further away, but not the one four minutes from his house. Yes, of course he could go pick up his sandwiches, and he often does, but that’s not the point. Most of the time when we call for delivery, we could go get the food but choose not to because it would require removing snow from the car or changing out of pajamas or loading children into a vehicle. [More]

UPS Delivers Like Nobody's Watching, But I'm Home

UPS Delivers Like Nobody's Watching, But I'm Home

Kate works from home, which means that she can observe the top-secret movements of UPS delivery drivers when they think no one’s watching. That behavior isn’t all that great. In her town, neither is their reading comprehension. She sent a few short vignettes about her struggles with UPS, where they hit her property with a truck and it almost looks like they deliberately went out of their way to ignore her posted delivery instructions. [More]