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taking it seriously
followups
UPS Can't Find Your Lost Computer, So They'll Honor Their Insurance Policy
Remember Nick? UPS smashed up his insured computer and then refused to provide any compensation, even after mysteriously shipping it to a stranger. UPS' public relations folks reached out to us after we posted his story and recently sent us an update: "...after a search of all UPS’s facilities we were not able to recover his computer." Bummer, but all is not lost. More »
sketchy
UPS Tells Customer To Pick Up His Package At A Construction Site
UPS told reader Jason to meet their delivery truck at a construction site to pick up a $600 microphone he spent $40 overnighting from New York. Bad Brown aborted its first delivery attempt after being scared off by a menacing buzzer at Jason's office guarded by five smiling receptionists. When Jason called to find out how he could retrieve his package that night, he was told he could meet the truck en route. He didn't realize that UPS was about to send him to a construction site. Try to guess if the driver showed up... More »
shipping problems
Amazon Screws Up Mother's Day Order
When Amazon works, it's a great example of what man and machine can do together to make shopping easier. When it doesn't work, you're stuck with a higher-priced camera from Wal-Mart and a second camera you thought was canceled shipped from Amazon, with a refund taking 3-5 days to go through. More »
shipments
FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant
We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »
deliveries
Meet Matt. Matt ordered a bassinet from Babies "R" Us for the baby he expects to arrive in two weeks. Babies "R" Us, apparently more concerned about how Matt would transport Matt Jr. home, decided to send him a damaged car seat instead.
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Babies "R" Us Ships Car Seat, Which Is Nice, Except You Ordered A Bassinet
Meet Matt. Matt ordered a bassinet from Babies "R" Us for the baby he expects to arrive in two weeks. Babies "R" Us, apparently more concerned about how Matt would transport Matt Jr. home, decided to send him a damaged car seat instead.
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papa john
