Consumerist

Posts Tagged “

delinquencies

outsourcing

U.S. Debt Collecting Being Outsourced To India

The New York Times looks at the blossoming foreign market for debt collection services, and describes a call center in India where the employees are reminded to bring up the 2008 stimulus checks when they call U.S. households, and where everyone claps three times when the first "deal" of the day is made (""Rajesh, for $35 a month for three months," the supervisor yells across the center.) More »

personal finance

Late Payments On Credit Cards Highest In Three Years

CardTrack.com says "the percentage of people delinquent on their credit cards is the highest it's been in three years," according to CNN. Over the past year, U.S. consumers have charged "more than $2.2 trillion in purchases and cash advances." The article gives the usual advice: Stop buying stuff! Pay more than the minimum! Use the debt snowball technique to pay off your cards efficiently! They also speak with a man from Credit.com who says keep your balances under 10% of your credit limit—in fact, a "utilization rate of no more than 7%" is optimal.
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heating

Gas Company Abandons Plan To Report Delinquent Customers To Credit Agencies

Last fall, CenterPoint Energy—Minnesota's largest natural gas supplier—announced it was considering reporting the payment histories of its customers to credit reporting agencies in an effort to reduce delinquencies. Advocates said this was a stupid idea, because the people who can't pay their gas bills are too poor to pay their gas bills, and derogatory credit only makes life worse for them. Now they've said they won't (at least for now). Good.
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