DOT Updates 'Fly Rights' Airline Consumer Guide

DOT Updates 'Fly Rights' Airline Consumer Guide

The Department of Transportation has updated its consumer guide to air travel, which provides a quick summary of what to look for when buying a ticket, and what protections you have during travel. It’s also a good starting point when you have an airline-related problem and need more information before deciding what to do next. [More]

There Are No TVs Here, Only Dell Hell And Despair

There Are No TVs Here, Only Dell Hell And Despair

Brandon tells Consumerist that he found the best deal around on a huge Vizio TV from Dell. Unfortunately, instead of finding himself in 47″ HDTV bliss, Brandon found himself condemned to weeks in Dell Hell, while the company threw out empty promises and conflicting excuses, and in the end simply can’t deliver the television that Brandon purchased. [More]

Flight Cancellations Hold Steady Despite New Tarmac Delay
Limit

Flight Cancellations Hold Steady Despite New Tarmac Delay Limit

Remember how airlines threatened to cancel a mess of flights if the Department of Transportation imposed fines for holding planes on the tarmac for more than three hours? Well, the DOT imposed the rule and it looks like airlines are coping just fine. The Wall Street Journal examined recently released data and found that the most probable explanation for the slight jump in cancellations is a combination of weather and shoddy maintenance. [More]

DOT Calls BS On "Misleading And Premature" Tarmac Delay Study

DOT Calls BS On "Misleading And Premature" Tarmac Delay Study

Remember that study from yesterday that said there had been a significant increase in the number of flight cancellations since the DOT enacted new rules limiting the number of hours a plane can sit on the tarmac? Well, it’s not sitting with the folks behind the rule, who say it’s a bunch of hogwash. [More]

Are Tarmac Rules Causing More Flight Cancellations?

Are Tarmac Rules Causing More Flight Cancellations?

According to a new study, the recently enacted DOT regulations that levy huge fines against airlines for planes that sit on the tarmac for more than three hours have been forcing carriers to cancel flights rather than face possible stiff penalties. [More]

You're Most Likely To Get Stranded On The Tarmac With Delta And United

You're Most Likely To Get Stranded On The Tarmac With Delta And United

Every month the Department of Transportation issues the Air Travel Consumer Report. This month the report has statistics about tarmac delays — and the numbers aren’t good for Delta, United and their regional partners. [More]

Passenger Says Frontier Airlines Used Fake Weather Delay To Avoid Compensating Passengers

Passenger Says Frontier Airlines Used Fake Weather Delay To Avoid Compensating Passengers

Scott says his flight from San Antonio to Denver was delayed last night because “the weather computer was not working,” but two hours later that excuse was replaced with a “weather-related delay” in Denver. The problem is, Denver was sunny and clear at the time. [More]

10 Flights That Rarely Arrive On Time

10 Flights That Rarely Arrive On Time

If you’re on any one of these 10 flights, better time budget in for delays. According to Department of Transportation stats, they’re almost never on time. [ABC] [More]

Lamps Plus Takes Deposit, Leaves Customer In The Dark

Lamps Plus Takes Deposit, Leaves Customer In The Dark

Erica and her fiance are tired of waiting for a lamp to arrive from Lamps Plus, especially now that it’s been three months and the company hasn’t kept any of its promises so far. She wants to know what to do next. [More]

Don't Count On That Rebate From MSI

Don't Count On That Rebate From MSI

My advice on mail-in-rebates is to ignore them when you’re trying to decide on a purchase. They take too long to receive, during which time you’ve paid a higher amount on the product. Even worse, it’s easy for a company to deny a claim and refuse to cooperate with you, and it’s hard for consumers to get misbehaving companies to play fairly. [More]

JetBlue Takes 2 Hours And Charges $15 To Redeem Customer's Gift Card

JetBlue Takes 2 Hours And Charges $15 To Redeem Customer's Gift Card

Angela won a “Wish List” contest from American Express, which let her buy a $100 JetBlue gift card for $70. JetBlue managed to wipe out that $30 savings and any good will Angela might have felt by making her waste 129 minutes trying to redeem the card–and then charging her $15 for the service. At the end of her letter to AmEx and JetBlue, Angela writes, “I don’t know about other AmEx cardholders, but spending almost two hours on hold in order to be able to use something you’ve already paid for is not on my Wish List.” [More]

American Airlines, Jet Blue, Delta Seek To Delay Tarmac Imprisonment Rule

American Airlines, Jet Blue, Delta Seek To Delay Tarmac Imprisonment Rule

You know that new rule that says airlines have to let passengers off the plane if it’s stuck on the tarmac for more than 3 hours? It’s supposed to go into effect in April, but at least three airlines are hoping to delay it because they say runway repairs at JFK Airport will interfere with schedules. [More]

Access America's "Comprehensive Trip Protector" Insurance Isn't Comprehensive, So Enjoy Your Overnight Layover

Access America's "Comprehensive Trip Protector" Insurance Isn't Comprehensive, So Enjoy Your Overnight Layover

Mark Smith just got suckered into buying travel insurance that turned out to be worthless to him. There was a huge hole in the middle of the coverage, which meant he and his two kids were stuck overnight in Denver on his own dime. Luckily the policy only cost $40, but that’s $40 that now belongs to Access America in exchange for providing a useless service. [More]

Dell Delayed My Computer Purchase A Month, Took 50 Minutes On The Phone To Let Me Cancel

Dell Delayed My Computer Purchase A Month, Took 50 Minutes On The Phone To Let Me Cancel

Danish says he ordered a Dell desktop computer late last year, and was willing to wait until Jan. 22 for its expected delivery. After that date kept getting bumped back until more than a month had passed, Danish canceled the order on an arduous phone call. [More]

American Airlines Threatens To Move You Down On The Stand-By List If You Complain

American Airlines Threatens To Move You Down On The Stand-By List If You Complain

Reader Kelsea’s flight was delayed getting to O’Hare and when she got there for her connection to LA she encountered rudeness and general crappy service from American Airlines. One of the employees even went so far as to suggest she not request to be moved up the stand-by list because they would probably move her down “out of frustration.” Hey, that may be true but you probably shouldn’t tell the customers you’re going to try to spite them. Don’t worry though, the story has a happy ending. [More]

Mysterious JetBlue Creature Offers Free Tix To Passengers

Mysterious JetBlue Creature Offers Free Tix To Passengers

If you wish hard enough on your next JetBlue trip, maybe the airline’s People Officer will magically appear and hand out free tickets. That’s what happened on David’s flight home over the weekend. To be fair, the free ticket giveaway probably happened because JetBlue asked everyone to show up two hours early due to a computer glitch. It’s still a much nicer airline story than what passengers usually send us. Also, this People Officer hinted to the OP about the airline’s future Wi-Fi plans. [More]

Netflix CEO Explains Why They Made The 28-Day Delay Deal

Netflix CEO Explains Why They Made The 28-Day Delay Deal

Earlier this month, Netflix made a deal with Warner Bros. to delay new DVD releases for 28 days. Over at Hacking Netflix, the CEO of the company goes into some detail on why he approached Warner Bros. to begin with (it was his idea, not theirs), and why he thinks it will work out better for everyone except those customers who signed up expecting all new releases all the time. [More]

Customer Waits Six Weeks For Best Buy To Not Fix His TV

Customer Waits Six Weeks For Best Buy To Not Fix His TV

A Best Buy customer has posted his ongoing TV repair saga over at Best Buy’s own forums, and it’s quite a read. Green blotches! Smoke! Parts were ordered! No parts were ordered! The wrong parts were ordered! Botched repairs! This all started back in November and his $3,000 TV still isn’t fixed–although the last time a Geek Squad tech came out, he handed the customer a sheet that said Best Buy had already spent $1,500 on repairs. [More]