(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

(Boss Meg)

JetBlue System-Wide Computer Failure Leads To Long Lines, Delays

If you’re stuck in a long line at the airport right now, you’re not alone: JetBlue’s computer system failed this morning, forcing the airline to check all its passengers in manually. [More]

(Adam Fagen)

Frontier Airlines Strands Passengers At The Gate For 18 Hours

Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually board. [More]

(David Transier)

Alaska Airlines Employee Buys Ticket For Stranded Delta Passenger

Generally when people decide to pay it forward, it involves purchasing the coffee for the vehicle behind them in the drive-thru or covering the cost of diapers for the woman ahead of them at the register. For an employee of Alaska Airlines in Seattle it meant taking out her own credit card to buy a new plane ticket for another airline’s stranded passenger. [More]

(zonaphoto)

Alaska Airlines Flight Delayed After Passenger Is Stung By A Scorpion

Now that we’ve all finally gotten over the nightmarish scenario of snakes taking over a plane (well, we’re almost over it) there’s a new terror in the skies to occupy that spot in our fears: An Alaska Airlines passenger was stung by a scorpion aboard a flight to Portland, OR from Los Angeles just before the plane was set to take off. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(Douglas Muth)

Southwest Fined $1.6M For Lengthy Tarmac Delays

Southwest Airlines is once again feeling the ire of federal regulators, as the Department of Transportation on Thursday imposed a $1.6 million fine against the airline for forcing passengers to stay on planes for hours at Chicago’s Midway airport in January 2014. [More]

Takata Allegedly Knew About Airbag Defect 10 Years Ago, Senators Urge Criminal Investigation

Takata Allegedly Knew About Airbag Defect 10 Years Ago, Senators Urge Criminal Investigation

With 16 million vehicles recalled, a number of lawsuits and several investigations already underway related to defective Takata-produced airbags, lawmakers are urging the Department of Justice to open a criminal investigation into the Japanese auto parts maker following revelations that the company knew off issues four years prior to the first recall. [More]

(Great Beyond)

FCC Pauses Review Of Both Media Mega-Mergers Because Content Companies Won’t Share Confidential Info

The slowly-turning wheel of the approvals process for two big media mergers has temporarily ground to a halt, as the FCC today announced delays in their reviews of both AT&T’s planned acquisition of DirecTV and also the Comcast/Time Warner Cable union. The delays in both proceedings stem from the same core issue: media content companies who don’t want their rivals to learn their secrets. [More]

(yoshiffles)

AT&T Cuts My DSL Line In October 2012, Promises U-Verse That’s Still Not Here

Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]

My Son’s Power Rangers Took A Weeklong UPS Warehouse Vacation

My Son’s Power Rangers Took A Weeklong UPS Warehouse Vacation

Where were the robots? Jemande ordered Power Rangers robots for his son’s birthday, so he had a deadline. The merchant used UPS, and the package progressed smoothly to his local depot and onto a truck. UPS attempted to deliver and claims that no one was around. Jemande disputes this, but the really important part is what happened next. UPS took the package back to the depot, where it hung out from November 28th to December 4th (Wednesday to Tuesday) for no clear reason. [More]

(Bill Binns)

Nexus 4 And 10 Purchasers Just Want To Know Where Their Devices Are

Google announced a fresh assortment of Nexus mobile devices last week, so regular readers know what that means: a fresh assortment of reader complaints about the experience of ordering from Google. As we’ve noted pretty much every time the company releases a consumer-facing product, the company makes great products that consumers want, but still aren’t all that great at dealing with those customers. Tuesday’s release of the Nexus 4 (phone) and Nexus 10 (big tablet) worldwide were no different. Many customers whose orders got through before the Nexus 4 sold out (or did it?) aren’t sure when their phones are coming…if they’re coming at all. [More]

Hello, Jason.

U.S. Postal Service Re-Enacts Seinfeld Episode, Delivers All June Mail On October 1

Jason didn’t say whether his mail carrier’s name happens to be Newman, but he was pretty surprised to receive most of his mail from June on October 1st. That’s understandable. Usually you’d expect to receive that stuff at least by the end of July. If it were just ad flyers, he wouldn’t be annoyed, but the giant bundle of misdirected mail contained important things like bills. Good thing he wasn’t expecting any checks. [More]

American Airlines Bends Laws Of Time And Space To Make Travel Experience Even Worse

American Airlines Bends Laws Of Time And Space To Make Travel Experience Even Worse

Robin flew on American Airlines from Las Vegas to New York over the weekend, and he had the audacity to expect that airlines operate on something resembling normal-person time. If someone told you, a normal person, that they would make a decision in “a little while,” how long would you assume it would be? How about four hours? That’s how long a “little while” was when airline staff were eciding whether to let Robin’s delayed plane go due to weather. [More]

5 Appointments To Deliver Sears Dishwasher, Still No Dishwasher

5 Appointments To Deliver Sears Dishwasher, Still No Dishwasher

When Wesley’s dishwasher died, he found himself in a sad and typical modern predicament: it was easier and more cost effective to go and buy a new dishwasher when his broke. So he ordered one from the Sears Outlet. This turned out to be a bad idea, at least if he wanted a dishwasher actually delivered to his house. If you enjoy waiting around for installers to never show up, perhaps Sears is your store. [More]

Despite Busy Thanksgiving Holiday, Flights Departed On Time In November

Despite Busy Thanksgiving Holiday, Flights Departed On Time In November

The Dept. of Transportation released its Air Travel Consumer Report for November 2010 yesterday, and for the first time since 2008, U.S. airports went two months in a row without a single plane being delayed on the tarmac for more than three hours. [More]

Sony's Repair Service Has Left My Coworker Computerless Since August

Sony's Repair Service Has Left My Coworker Computerless Since August

Back in August, Michael tried to do his co-worker a favor by guiding him through Sony’s warranty repair, but did him no favors because the the repair attempt ended up breaking the computer in a different way. The computer has since fallen out of the warranty window but apparently is still in the long, winding path toward redemption. [More]

Citibank Transfers Student Loan To Another Company, But Sits On $1000 Payment For 30 More Days

Citibank Transfers Student Loan To Another Company, But Sits On $1000 Payment For 30 More Days

The last time I uncovered an obvious error with my Citibank checking account, I realized it was time to move on. Our tipster Roarke may have just reached that same conclusion, only in his case Citibank has already passed along the account for him–just not the thousand dollar electronic payment he made on it a few days prior, which Citibank says it plans to hang on to for another 30 days. [More]