10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
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United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

In October, United Airlines apologized to a disabled passenger who ended up crawling off the plane after he was told he’d have to wait up to 50 minutes for a wheelchair. This is just one of several complaints related to United’s treatment of disabled passengers. When combined with penalties for stranding passengers on the tarmac for more than three hours, the airline now faces federal fines of $2. 75 million. [More]

FlightAware.com's Misery Map, as of 3:30 ET on Monday.

Thousands Of Flights Canceled, Delayed As Storm System Wreaks Holiday Travel Havoc

Even if you haven’t had to fly anywhere yesterday or today, you’re likely aware that there’s a large storm system currently duffing up air travel across the U.S. Time to break out the leftover egg nog and reconcile yourself to the inevitable nog hangover, travelers, as thousands of flights have been canceled or delayed already. [More]

(Paul Thompson)

Workers At Seven U.S. Airports Set To Strike Wednesday Night

Travelers at seven of the country’s busiest airports may experience delays or other issues tomorrow as thousands of airport workers plan to strike Wednesday night protesting poor working conditions and threats related to their efforts to unionize. [More]

Alaska Airlines Suffers Technical Glitch, Delays Nearly Two Dozen Flights

Alaska Airlines Suffers Technical Glitch, Delays Nearly Two Dozen Flights

UPDATE: Alaska Airlines says the computer issue that delayed about 20 flights late Wednesday and early Thursday has been resolved. All of the carrier’s flights are back to normal and no residual delays are expected.  [More]

Southwest Airlines Plane Grounded After Pilots Report Suspicious Object

Southwest Airlines Plane Grounded After Pilots Report Suspicious Object

Anyone who has traveled through an airport in the last decade will recognize the common loudspeaker announcement to be on the lookout for and to report any unattended, suspicious baggage or activity. It was one such item that caused Southwest Airlines to ground a flight and move passengers to another plane on Thursday night.
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(Karin McCay)

Bees Swarm American Airlines Plane, Delaying Flight

Back in June, we learned that a small wasp’s nest had the power to divert a plane full of passengers. Today, we discovered that a swarm of bees outside the aircraft has the ability to delay a flight.  [More]

(Michael)

Union Claims Air Traffic Controller Shortage Could Lead To Widespread Flight Delays

Bad weather, aircraft maintenance, computer glitches, crew not showing up on time: these are just a few reasons why a flight might be delayed. But you may soon have to add “not enough air traffic controllers” to that list, as the union representing controllers says a lack of manpower will result in more late and canceled flights. [More]

Another Computer Glitch Grounds American Airlines Flights

Another Computer Glitch Grounds American Airlines Flights

For the second time this year, American Airlines is blaming a computer glitch for grounding dozens of flights in several airports across the U.S. [More]

Ongoing Power Outage At LaGuardia Airport Delays Some Flights Three Hours

Ongoing Power Outage At LaGuardia Airport Delays Some Flights Three Hours

While a planned strike earlier this week by contracted baggage handlers and security workers was canceled, saving travelers from experiencing travel disruptions at two of New York’s airports, those passengers coming in and out of LaGuardia faced an interruption of their own on Friday morning when a terminal in the airport lost power.  [More]

Spirit The Latest Airline To Suffer Delays, Cancellations Because Of Computer Glitch

Spirit The Latest Airline To Suffer Delays, Cancellations Because Of Computer Glitch

Customers flying Spirit Airlines to or from O’Hare International Airport in Chicago faced a few hiccups today, as the company reportedly suffered a computer glitch, which has since been fixed. [More]

Southwest Passengers Removed From Plane After Engine Catches Fire

Southwest Passengers Removed From Plane After Engine Catches Fire

A short delay turned into an overnight stay for nearly 150 Southwest passengers when the aircraft they were on aborted its takeoff after an engine caught fire. [More]

United Airlines’ Computer System Back Up, Delays Linger Nationwide [Update]

United Airlines’ Computer System Back Up, Delays Linger Nationwide [Update]

Travelers trying to fly to anywhere from anywhere on United this morning are being met with delays, confusion, and misinformation as a massive computer system outage has struck the airline. [More]

You Can Add Wasps To The List Of Things That Can Divert Flights

You Can Add Wasps To The List Of Things That Can Divert Flights

Time and again we’ve reported on incidents in which an unruly passenger diverts a plane. But what about an unruly insect? Apparently it’s possible, as Allegiant Airlines says a recent flight had to make an unscheduled landing because of an unticketed wasp. [More]

United Flight Delayed In Belfast Because Of Crackers, Could Cost Airline $550,000

United Flight Delayed In Belfast Because Of Crackers, Could Cost Airline $550,000

It’s amazing what a craving for a salty snack can do to people, like say, even divert an airplane. Or at least that’s the reason being given for a situation over the weekend in which nearly 300 United Airlines passengers crew members were stuck at a Belfast airport for nearly 24 hours. [More]

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Earlier today we heard from several Spirit Airlines passengers who had been stranded at airports, sometimes for several days this week, for what they thought was an unofficial pilot strike. After hearing back from Spirit, the company has confirmed there is no strike. [More]

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

UPDATE: Spirit Airlines says that issues affecting its service across the country are not the result of a strike. [More]

(Adam Fagen)

Passengers On Diverted United Airlines Flight Recall Sleeping On Cots At A Canadian Military Base

From time to time a fight is delayed, canceled or diverted for unforeseen reasons, leading to often annoying and unanticipated disruptions for travelers. Such was the case over the weekend when a United Airlines flight was diverted to a Canadian military base. But it wasn’t the unplanned change of course that left passengers unhappy with the airline, it was their only option for accommodations: a cold military base. [More]