• dell mini

    Shipping Delays For Dell's New Mini Laptop?

    Reader Steven wrote in to let us know that his Dell Mini's ship date keeps getting pushed back and he's starting to become annoyed. More »

    2:47 PM on Thu Oct 23 2008
    By Meg Marco
    5,365 views, 72 comments

  • canon

    Canon's Rebate Program Is Blurry And Poorly Lit

    Brett has now been the victim of two failed rebate attempts through Canon. They ignored the first one, and rejected the second one with a claim that he can clearly disprove. He's trying again. Unfortunately, it looks like Brett's experience with Canon isn't unique. More »

    9:55 AM on Mon Sep 22 2008
    By Chris Walters
    7,847 views, 44 comments

    Most discussed FreemanB: I don't think a rebate can always be the basis of a chargeback, particularly since the rebate might be outside more »

  • Indoo

    Indoo Ships Your Textbooks To You When They Feel Like It

    Don't order textbooks from Indoo.com if you need them right away, because they're a little casual with their shipping. Joe ordered two textbooks on September 5th. Four days later on September 9th, they sent him an email saying they'd been shipped via USPS Priority mail. They hadn't arrived by the 16th, so Joe emailed to ask what was going on. They responded that actually the books had been shipped on September 11th via USPS Priority and that "the arrival expectation is 4 to 5 business days." Joe received one of the two books yesterday, on September 17th, which would have been 5 business days after the 11th. Still no sign of the other book. More »

    10:12 AM on Fri Sep 19 2008
    By Chris Walters
    2,895 views, 19 comments

    Most discussed campredeye: I didn't buy a single text book in my 4 years of school. Saved about $4,000. Graduated Cum Laude. Take more »

  • directv

    DirecTV Won't Even Show Up For Whoopi Goldberg

    UPDATE: Here's the video. More »
  • continental

    Continental Confuses California With NYC?

    [Update: Several commenters have pointed out that "Ontario, CA" actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we're the ones who misinterpreted Ontario, not her. We've updated the post. Also, check out Fly Girl's insider explanation as to what likely happened.]
    Continental canceled one leg of Lesley's flight from NYC to California without notice—she only discovered it when she went online to check that everything was okay this morning. What's worse, however, is the alternative flight plan they proposed, which would have her going from NYC to Houston to California and immediately back to Houston to NYC again, depositing her 20+ hours later in Newark, New Jersey—where we presume a gang of Continental employees will be waiting for Lesley at the gate to beat the crap out of her with confiscated water bottles. East Coast hates West Coast, Lesley! More »

    2:28 PM on Fri Sep 12 2008
    By Chris Walters
    7,945 views, 40 comments

    Most discussed drgmobile: I have heard of numerous examples of people booking San Jose thinking they were going to Costa Rica (and vice more »

  • Above and Beyond

    This Apology Letter From Southwest Is Refreshingly Honest And Informative

    A fluid leak forced Deepak's Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher. More »

    5:00 PM on Sun Aug 31 2008
    By Carey
    73,801 views, 76 comments

    Most discussed Hands: Ok, this is going to make me sound like a jackass, but my recent Southwest flight was not only almost more »

  • united

    United's "Bad Weather" Excuse Isn't Very Believable

    Jonathan wants to know how long an airline can blame a cancellation on bad weather, and whether there's any way to get such a claim rejected when it's used inappropriately. Is it legitimate, for example, to say tomorrow's flight is canceled due to weather, when what you really mean is an isolated thunderstorm the day before—which evidently affected no other airlines in the area—triggered a domino effect in getting a certain plane to the right airport a full day later? More »

    4:00 PM on Thu Jul 31 2008
    By Chris Walters
    8,388 views, 40 comments

    Latest by The Boyg: @: um, i just gotta comment on this one... why couldn't they use the crew waiting to go one place more »

  • sprint

    Sprint Makes Customer Wait 6 Hours For Chat

    Adam had a question on his bill—either about the $9.68 adjustment in his favor, or the $102,861.30 they say he still owes, we're not sure—so he decided to take advantage of their online chat. He writes, "Conveniently, they have a link that says 'Questions about your bill?' When you click it, it brings you to a live agent. This is a picture of our session." More »

    12:05 PM on Thu Jul 31 2008
    By Chris Walters
    27,772 views, 40 comments

    Latest by Roudi: I work on the phones for Sprint, not the Live Chat, but even I have to say "WTF?" Pretty sure that's more »

  • delta

    Delta Makes Woman With Muscular Dystrophy Crawl Off Plane

    On July 20th, Julianna's (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was "wheeled into a back room and advised" that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse. More »

    4:25 PM on Tue Jul 29 2008
    By Chris Walters
    76,574 views, 199 comments

    Latest by rashea: I use a wheelchair because of nerve damage. I can push my chair, but I can't push one of the more »

  • american airlines

    Passengers Stuck Overnight At Dulles—First On Plane, Then In Luggage Area

    Here's further proof you should never get on an airplane these days without a handful of energy bars and one of these: over 100 passengers of an American Airlines flight out of Miami were diverted to Dulles after it had pretty much closed up for the night, and consequently they were stuck for almost two and a half hours on the tarmac, then had to wait until after 4 a.m. to get their luggage this morning. The flight was supposed to land a little before midnight last night. "We regret the inconvenience, but the decision has to be safety first," an AA spokesman told WTOP News. More »

    12:53 PM on Mon Jul 14 2008
    By Chris Walters
    7,365 views, 26 comments

    Latest by thesabre: @papahoth: If I have to explain a simple comment to you, perhaps you need to brush up on basic comment more »