Consumerist
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complaints
Honda Owners Say Brakes Are Made Of Worthlessness — Honda Hasn't Responded
While it's OK for messages from top-secret government agencies to self destruct, that's not the case for car brakes. But more than 200 owners of 2008 and 2009 Accords have complained that keeping their brakes in working condition has proven to be a mission impossible. More » -
appliances
LG Refrigerator Causes Flash Floods, Mini-Glaciers
Jason's refrigerator wouldn't work correctly, no matter how many times it was repaired. Eventually, Best Buy had to intervene. Yes, that Best Buy. More » -
warranties
Home Depot Steps In When GE Gives You The Warranty Runaround
Reader Chris bought a GE hot water tank from Home Depot, only to find out that it was broken. He noticed a sticker on the back telling him to call a 1-800 number for warranty repair rather than returning the tank to the store. So he did. And he got the runaround. More » -
baseball
New Baseball Season, Same Bad Service From MLB.TV
For fans who don't live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option. More » -
eecbs
EECB Over Xbox 360 Keeps Getting Bounced Back As Spam
Those wily Xbox 360 gremlins are at it again, and this time they're cracking Michael's game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam. More » -
happy endings
Newegg Shocks The Hell Out Of You By Replacing Your Defective Keyboard
Reader Patty is shocked that Newegg would send her another keyboard because the one she bought was defective. She's stunned. She can't believe it. More » -
samsung
Samsung Stalls And Lies For A Year Over Broken Photo Frame
Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he's waited on hold for up to 2 hours at a time, and he's waited patiently for RMAs that are promised but never sent. Now it looks like he's throwing in the towel: "I no longer have the time or energy to waste with them." You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right? More » -
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jawbone
Aliph Quickly Replaces Melted Jawbone
Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer: More » -
returns and exchanges
What Hell Must You Go Through To Return A Defective Running Shoe?
Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins. More » -
good
Happy Endings: Adidas Upgrades Your Tragically Leaky Backpack
Here's a nice story from reader Aaron. His Adidas backpack soaked up a ton of water and ruined his books and papers, so he complained to Adidas. They referred him to their backpack manufacturer, and they replaced the backpack with a better one for free. More » -
recalls
Retailers Recall Death Bassinets Because The Manufacturer Won't
The CPSC says that several retailers have agreed to recall some bassinets with a deadly flaw that has resulted in the strangulation deaths of two infants. The parent company that now owns the manufacturer of the bassinets is refusing to recall the product, claiming that they are not responsible for items that the old company, Simplicity, made before they bought its assets. More » -
recalls
GM Recalls Nearly 1 Million Vehicles With Defective Windshield Wiper Systems
Can your late-model GM vehicle melt snow and ice with a blast of heated windshield wiper fluid? It might be one of 944,000 vehicles with a faulty heating system that can cause odors, smoke, or even a surprise car fire. More » -
death
CPSC Says Company Refuses To Recall Bassinets That Strangled Two Infants
The CPSC has issued a consumer alert, urging you to stop using Simplicity Inc.'s "close-sleeper/bedside sleeper” bassinets after two infants died after being strangled by the product's metal bars. The company is refusing to cooperate with the CPSC and will not recall the product. More » -
iphone 3g
My White iPhone Is Cracked, But Not In A Good Way
Reader Zach says that he heard that white iPhones were cracking, but he got one anyway because there was a longer wait for the black ones. When he got home, he noticed two small cracks in the back of the phone. More » -
happy endings
Two Out Of Three Of My iPhones Were Defective And The Third Won't Receive Calls
Reader Michael is having a rough time with the iPhone. He says that two out of three of the iPhones purchased by his family were defective, and the third one wouldn't receive calls. Weirdly, this story has a happy ending, because Michael found some contact information on Consumerist that got his problem solved in 5 minutes. More » -
returns and exchanges
Exchanging A Defective iPhone 3G Is A Huge Pain In The Butt
Reader Joshua wants to warn everyone that exchanging your defective-out-of-the-box iPhone 3G is a huge pain the butt. His girlfriend got her iPhone on launch day but quickly discovered that the speaker was broken. She brought it into the Apple store to have it checked out and an employee accidentally dropped it. At that point, Apple told them they'd just replace to the phone. That's where things got complicated. More »
defects
4 resources for researching if your car has a defect. [
New York, 8:21 PM
Sun Jul 5
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