defects

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    • acceptable risk

      Stroller Company Maclaren Knew About Amputation Risk 5 Years Ago

      The British company Maclaren knew that its recently recalled strollers could potentially lop off a tot's fingertips over five years ago, reports the New York Post, but it didn't bother to alert the Consumer Product Safety Commission (CPSC). More »

      3:29 PM on Thu Nov 12 2009
      By Chris Walters
      3,192 views, 37 comments

    • obvious post is obvious

      Shop At A Dollar Store, Gamble On Quality

      Marlene Alexander will buy pretty much anything, at least once, from her local dollar store. Then depending on how well it holds up, she might write about it to warn others. She's put together a list of some of the biggest dollar store failures she's encountered over the past year. More »

      3:03 PM on Thu Oct 8 2009
      By Chris Walters
      16,697 views, 118 comments

      Most discussed MissPeacock: Didn't we just have a very similar article recently? And people were talking about the $1 pregnancy kits you can more »

    • frustration

      Hey Verizon, My 5th FiOS DVR Sucks As Much As The Last 4

      Reader David's FiOS DVR really sucks. Since it's his 5th one — he's starting to suspect that they all suck. More »

      1:27 PM on Tue Sep 15 2009
      By Meg Marco
      8,486 views, 57 comments

    • success stories

      E.E.C.B. Forces Best Buy To Finally Replace Defective TV

      It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan's Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy's extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a "qualified repair." Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB. More »

      7:00 PM on Mon Aug 10 2009
      By Carey Alexander
      25,304 views, 43 comments

      Most discussed OminousG: First off the tone of this posting isn't helping anyone Consumerist. BestBuy could have ignored the guy and you would more »

    • above and beyond

      Trek Bikes Demonstrates How To Handle The Occasional Bad Product

      Tony had a lot of problems with the build quality of his new bicycle, so he finally wrote to Trek Bikes and told them all the things going wrong with it. Unlike Comfort Select, which denies manufacturing problems even as it replaces broken units with a less defective version (that you pay for), Trek contacted Tony and treated him like they actually wanted his repeat business. More »

      10:00 PM on Thu Jul 16 2009
      By Chris Walters
      13,015 views, 65 comments

      Most discussed TShK: The neat thing was I wasn't even asking for a replacement or repair (the bike shop pacified most of my more »

    • complaints

      Honda Owners Say Brakes Are Made Of Worthlessness — Honda Hasn't Responded

      While it's OK for messages from top-secret government agencies to self destruct, that's not the case for car brakes. But more than 200 owners of 2008 and 2009 Accords have complained that keeping their brakes in working condition has proven to be a mission impossible. More »

      12:36 AM on Tue May 26 2009
      By Phil Villarreal
      12,441 views, 95 comments

      Most discussed crazyasianman: sad that toyota and honda have lost a bit of their reputation as making bulletproof cars, wonder how much of more »

    • appliances

      LG Refrigerator Causes Flash Floods, Mini-Glaciers

      Jason's refrigerator wouldn't work correctly, no matter how many times it was repaired. Eventually, Best Buy had to intervene. Yes, that Best Buy. More »

      2:00 PM on Mon May 4 2009
      By Laura Northrup
      9,626 views, 64 comments

    • warranties

      Home Depot Steps In When GE Gives You The Warranty Runaround

      Reader Chris bought a GE hot water tank from Home Depot, only to find out that it was broken. He noticed a sticker on the back telling him to call a 1-800 number for warranty repair rather than returning the tank to the store. So he did. And he got the runaround. More »

      2:43 PM on Mon Apr 20 2009
      By Meg Marco
      12,706 views, 80 comments

      Most discussed philmin: 1971 - The last year any plumber anywhere did anything for under 100 dollars. more »

    • baseball

      New Baseball Season, Same Bad Service From MLB.TV

      For fans who don't live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option. More »

      4:49 PM on Wed Apr 8 2009
      By Alex Chasick
      8,189 views, 98 comments

      Most discussed parkavery: I was the tipster for this article (yay!) and wanted to expand on my experience. I'm expecting some people will wonder more »

    • 4 resources for researching if your car has a defect. [Examiner] (Photo: nixter) MORE »

      10 comments

    • eecbs

      EECB Over Xbox 360 Keeps Getting Bounced Back As Spam

      Those wily Xbox 360 gremlins are at it again, and this time they're cracking Michael's game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam. More »

      10:56 AM on Mon Feb 2 2009
      By Chris Walters
      7,577 views, 58 comments

      Most discussed John S. Kliemann: It might have something to do with the fact that he openly stated that he made a copy of one more »

    • happy endings

      Newegg Shocks The Hell Out Of You By Replacing Your Defective Keyboard

      Reader Patty is shocked that Newegg would send her another keyboard because the one she bought was defective. She's stunned. She can't believe it. More »

      12:59 PM on Tue Jan 27 2009
      By Meg Marco
      17,117 views, 133 comments

    • samsung

      Samsung Stalls And Lies For A Year Over Broken Photo Frame

      Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he's waited on hold for up to 2 hours at a time, and he's waited patiently for RMAs that are promised but never sent. Now it looks like he's throwing in the towel: "I no longer have the time or energy to waste with them." You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right? More »

      8:25 AM on Thu Jan 22 2009
      By Chris Walters
      5,784 views, 45 comments

      Most discussed Franknbeans: I work in customer service for a big company and I am constantly surprized when people make threats as if more »

    • jawbone

      Aliph Quickly Replaces Melted Jawbone

      Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer: More »

      11:34 AM on Wed Nov 26 2008
      By Ben Popken
      5,519 views, 25 comments

    • defects

      My Jawbone Melted

      UPDATE: Aliph Quicly Replaces Melted Jawbone More »

      8:43 AM on Tue Nov 25 2008
      By Ben Popken
      13,521 views, 78 comments

      Most discussed Mikestan: I think bluetooth headsets are ridiculous. People walk around wearing them all day and night. I've even seen people wearing them more »

    • returns and exchanges

      What Hell Must You Go Through To Return A Defective Running Shoe?

      Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins. More »

      2:14 PM on Thu Nov 13 2008
      By Meg Marco
      19,268 views, 101 comments

    • good

      Happy Endings: Adidas Upgrades Your Tragically Leaky Backpack

      Here's a nice story from reader Aaron. His Adidas backpack soaked up a ton of water and ruined his books and papers, so he complained to Adidas. They referred him to their backpack manufacturer, and they replaced the backpack with a better one for free. More »

      11:36 AM on Wed Oct 22 2008
      By Meg Marco
      6,798 views, 27 comments

      Most discussed the Goat: Was the backpack was advertised as being waterproof? Most bags get wet in the rain. It seems unreasonable more »

    • recalls

      Retailers Recall Death Bassinets Because The Manufacturer Won't

      The CPSC says that several retailers have agreed to recall some bassinets with a deadly flaw that has resulted in the strangulation deaths of two infants. The parent company that now owns the manufacturer of the bassinets is refusing to recall the product, claiming that they are not responsible for items that the old company, Simplicity, made before they bought its assets. More »

      12:42 PM on Tue Sep 2 2008
      By Meg Marco
      7,418 views, 28 comments

      Most discussed lowercase: Normally if you buy up a company you take over their assets *and* their liabilities. But if they really just more »

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    • 1-18 of 92 for "Defects"

    New York, 3:09 PM
    Sun Nov 15
    7 posts in the last 24 hours

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