During 2014’s recallapoalooza federal regulators revealed that the average completion rate for a vehicle recall was just 75%. While some consumers might not be aware their car has a safety issue, others simply put off the needed repairs. A new bill introduced in the Senate Monday aims to make sure potentially dangerous vehicles aren’t on the road, by requiring fixes be completed before registration renewals are granted. [More]
Federal regulators continue to put pressure on Takata Corporation to cooperate with a defective airbag investigation started last year. A week after the National Highway Traffic Safety Administration began fining the company $14,000 per day for failing to turn over documents and answer questions, the agency upgraded the investigation and ordered the company to preserve evidence. [More]
After months of pushing back, Fiat Chrysler is finally following the lead of other major automakers. Bowing to pressure from federal regulators, the company is massively expanding their recall of vehicles with potentially defective Takata airbags that have been linked to at least five deaths so far.
Japanese auto parts maker Takata, which already faces several lawsuits and investigations by U.S. regulators regarding its production of potentially defective airbags that have been linked to five deaths, is now the subject of a U.S. criminal investigation. [More]
Joe got Kodak to agree to send him a replacement printer when his kept showing “replace the cartridge” error messages, even after installing several completely new cartridges. There was just one problem. Joe lives in Mexico. Kodak, based in the US, doesn’t ship internationally. How to get around this cartridge conundrum? Deb in Kodak’s executive customer service had an ingenious idea… [More]
Frank has had to use up five days of timeoff because of his leaky new Maytag fridge that they just can’t seem to ever repair correctly. Like when he told them to bring out the UV light since the last tech had installed a dye so you could find leaks. The rep said oh yeah, we’ll make a note of that. Then the guy shows up with only a mulitimeter and says, hm, we’re going to have to send another guy out here with more tools. No kidding! [More]
Dell is accused of providing altered and incomplete emails from among its top execs, the latest turn in a lawsuit that alleges the computer maker of selling and then covering up 11.8 defective PCs. [More]
Recalls are imprecise and never fully successful, but how can they be improved? Jeff Gelles of the Philadelphia Inquirer took a look at the recall problem with snow throwers manufactured by a company called MTD, and sold under Yard Machines, Troy-Bilt, and Craftsman brands. The snow throwers used plastic wheel rims which sometimes exploded, so in 2006 the company cooperated with the Consumer Product Safety Commission (CPSC) and announced a recall. [More]
Reader David’s FiOS DVR really sucks. Since it’s his 5th one — he’s starting to suspect that they all suck.
It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan’s Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy’s extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a “qualified repair.” Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB.
Tony had a lot of problems with the build quality of his new bicycle, so he finally wrote to Trek Bikes and told them all the things going wrong with it. Unlike Comfort Select, which denies manufacturing problems even as it replaces broken units with a less defective version (that you pay for), Trek contacted Tony and treated him like they actually wanted his repeat business.
While it’s OK for messages from top-secret government agencies to self destruct, that’s not the case for car brakes. But more than 200 owners of 2008 and 2009 Accords have complained that keeping their brakes in working condition has proven to be a mission impossible.
Jason’s refrigerator wouldn’t work correctly, no matter how many times it was repaired. Eventually, Best Buy had to intervene. Yes, that Best Buy.