Kodak Uses Creative Shipping To Solve Printer Problem In Mexico

Kodak Uses Creative Shipping To Solve Printer Problem In Mexico

Joe got Kodak to agree to send him a replacement printer when his kept showing “replace the cartridge” error messages, even after installing several completely new cartridges. There was just one problem. Joe lives in Mexico. Kodak, based in the US, doesn’t ship internationally. How to get around this cartridge conundrum? Deb in Kodak’s executive customer service had an ingenious idea… [More]

Man Gets Freezer Burned On Defective Maytag Fridge

Man Gets Freezer Burned On Defective Maytag Fridge

Frank has had to use up five days of timeoff because of his leaky new Maytag fridge that they just can’t seem to ever repair correctly. Like when he told them to bring out the UV light since the last tech had installed a dye so you could find leaks. The rep said oh yeah, we’ll make a note of that. Then the guy shows up with only a mulitimeter and says, hm, we’re going to have to send another guy out here with more tools. No kidding! [More]

Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit

Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit

Dell is accused of providing altered and incomplete emails from among its top execs, the latest turn in a lawsuit that alleges the computer maker of selling and then covering up 11.8 defective PCs. [More]

Court Docs Reveal Dell Sold Computers It Knew Would Fail

Court Docs Reveal Dell Sold Computers It Knew Would Fail

Seem Dell has a hell all of its own. Newly unsealed court documents show that Dell sold computers knowing they would go kaput. The documents reveal that Dell sold nearly 12 million Optiplex machines between 2003-2005 with leaky capacitors that caused problems in 97% of the cases in over three years. Leaky capacitors lead to device failure, and can even cause the computer to become ablaze with fire. [More]

Snow Thrower Wheels Still Exploding 4 Years After Recall

Snow Thrower Wheels Still Exploding 4 Years After Recall

Recalls are imprecise and never fully successful, but how can they be improved? Jeff Gelles of the Philadelphia Inquirer took a look at the recall problem with snow throwers manufactured by a company called MTD, and sold under Yard Machines, Troy-Bilt, and Craftsman brands. The snow throwers used plastic wheel rims which sometimes exploded, so in 2006 the company cooperated with the Consumer Product Safety Commission (CPSC) and announced a recall. [More]

Stroller Company Maclaren Knew About Amputation Risk 5 Years Ago

Stroller Company Maclaren Knew About Amputation Risk 5 Years Ago

The British company Maclaren knew that its recently recalled strollers could potentially lop off a tot’s fingertips over five years ago, reports the New York Post, but it didn’t bother to alert the Consumer Product Safety Commission (CPSC).

Shop At A Dollar Store, Gamble On Quality

Shop At A Dollar Store, Gamble On Quality

Marlene Alexander will buy pretty much anything, at least once, from her local dollar store. Then depending on how well it holds up, she might write about it to warn others. She’s put together a list of some of the biggest dollar store failures she’s encountered over the past year.

Hey Verizon, My 5th FiOS DVR Sucks As Much As The Last 4

Hey Verizon, My 5th FiOS DVR Sucks As Much As The Last 4

Reader David’s FiOS DVR really sucks. Since it’s his 5th one — he’s starting to suspect that they all suck.

E.E.C.B. Forces Best Buy To Finally Replace Defective TV

E.E.C.B. Forces Best Buy To Finally Replace Defective TV

It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan’s Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy’s extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a “qualified repair.” Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB.

Trek Bikes Demonstrates How To Handle The Occasional Bad Product

Trek Bikes Demonstrates How To Handle The Occasional Bad Product

Tony had a lot of problems with the build quality of his new bicycle, so he finally wrote to Trek Bikes and told them all the things going wrong with it. Unlike Comfort Select, which denies manufacturing problems even as it replaces broken units with a less defective version (that you pay for), Trek contacted Tony and treated him like they actually wanted his repeat business.

Honda Owners Say Brakes Are Made Of Worthlessness — Honda Hasn't Responded

Honda Owners Say Brakes Are Made Of Worthlessness — Honda Hasn't Responded

While it’s OK for messages from top-secret government agencies to self destruct, that’s not the case for car brakes. But more than 200 owners of 2008 and 2009 Accords have complained that keeping their brakes in working condition has proven to be a mission impossible.

LG Refrigerator Causes Flash Floods, Mini-Glaciers

LG Refrigerator Causes Flash Floods, Mini-Glaciers

Jason’s refrigerator wouldn’t work correctly, no matter how many times it was repaired. Eventually, Best Buy had to intervene. Yes, that Best Buy.

Home Depot Steps In When GE Gives You The Warranty Runaround

Home Depot Steps In When GE Gives You The Warranty Runaround

Reader Chris bought a GE hot water tank from Home Depot, only to find out that it was broken. He noticed a sticker on the back telling him to call a 1-800 number for warranty repair rather than returning the tank to the store. So he did. And he got the runaround.

New Baseball Season, Same Bad Service From MLB.TV

New Baseball Season, Same Bad Service From MLB.TV

For fans who don’t live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option.

http://consumerist.com/2009/03/02/4-resources-for-researching-if/

4 resources for researching if your car has a defect. [Examiner] (Photo: nixter)

EECB Over Xbox 360 Keeps Getting Bounced Back As Spam

EECB Over Xbox 360 Keeps Getting Bounced Back As Spam

Those wily Xbox 360 gremlins are at it again, and this time they’re cracking Michael’s game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam.

Newegg Shocks The Hell Out Of You By Replacing Your Defective Keyboard

Newegg Shocks The Hell Out Of You By Replacing Your Defective Keyboard

Reader Patty is shocked that Newegg would send her another keyboard because the one she bought was defective. She’s stunned. She can’t believe it.

Samsung Stalls And Lies For A Year Over Broken Photo Frame

Samsung Stalls And Lies For A Year Over Broken Photo Frame

Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he’s waited on hold for up to 2 hours at a time, and he’s waited patiently for RMAs that are promised but never sent. Now it looks like he’s throwing in the towel: “I no longer have the time or energy to waste with them.” You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right?