This note was probably due to the fact that consumers often do not know how to properly hook up HDTVs, and return them thinking they are defective. In Shawn’s case, the TV really was defective. So did Samsung help him? Of course not.
Owners of the last generation of ‘high-resolution’ Apple Powerbooks are reporting major audio issues that cause an echo or looping effect to occur when playing sound. That’s a real problem for a platform used heavily by musicians and video artists, so one would expect Apple to fix the problem as soon as possible.