Each year the Consumer Financial Protection Bureau supervisory examiners hold hundreds of companies accountable for violations of fair lending and debt collection rules. During the last half of 2014, those actions resulted in the return of $19.4 million to more than 92,000 consumers, according to a new report from the agency. [More]
If you signed up for MSN Internet at Best Buy between 1999 and 2004, you could be entitled to up to $75. [More]
The Maryland AG’s office says that BJ’s Wholesale Club charged customers for items that were supposed to be free. Naughty! [More]
The Campaign for a Commercial-Free Childhood (CCFC) was the group responsible for pressuring Disney into offering refunds on Baby Einstein DVDs last October. Now the CCFC says Disney threatened the mental health center where the group had offices, and consequently the center booted them out in January. [More]
Padding chip bags with air is a pretty well-understood practice by now–supposedly it helps prevent the chips from being crushed. But what’s the purpose of similar packaging tricks in frozen fish, or boxes of instant rice? After a recent Consumer Reports article questioned the amount of air in packages at the grocery store, New York Times reporter Andrew Adam Newman asked two of the manufacturers for an explanation. [More]
Lloyd wanted a GPS to guide him on his vacation, so to make sure he’d have it in time, and the best deal he could find was online at Walmart. Verifying that the item was in stock, he headed to his nearby store, hoping to pick it up and be on his way.
One of the acai berry’s most miraculous powers is its ability to filch hundreds of dollars from consumers who are seeking new ways to lose weight and live forever. Now one company known for marketing an acai elixir has settled a lawsuit from the Arizona Attorney General over charges of deceptive practices.
United and US Airways will soon charge an extra $5 to check bags at the airport, charging $20 for the first bag and $30 for the second. Since it will still cost $15 and $25 respectively to pay for checked bags online, United thinks they can herald the chance to “prepay & save!,” while US Airways boasts that they now have a “lower fee online!”
Apparently, Chicagoland is under siege by door-to-door salespeople from “the gas company” who want to “see your gas bill.” My father, Edgar, demonstrates his technique for tossing them out of the house.
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
Toys “R” Us is not doing a very good job of explaining why an ad advertising a special that applies to “ALL Video Games $19.99 or less” only applies to some video games that are “$19.99 or less.” Reader Laura says that not only are they unable to explain how “ALL” means “some,” they aren’t able to understand why she is upset.
The sales rep did his song and dance and insisted that I test out the phone service for 2 weeks. I said no a few times but he wouldn’t hear it. Well, he gave me 2 phones and 2 phone numbers. No credit check, no money whatsoever. I walked out of the store with 2 free phones and some paper work.
Reader Joanne is wondering if the tiny handwritten mouseprint on the Haagen-Dazs drink special sign is purposefully misleading. She saw the special and ordered the drink, but when she asked for “no ice” she was told that it would cost twice as much, and that this information was on the sign. Her boyfriend examined the sign (after she got her ice-packed drink) and sure enough, in tiny handwriting at the bottom of the sign was a note that said the drink cost twice as much with “no ice.”
Logan thought this bonus pack of Colgate contained two equally-sized tubes of toothpaste. After all, the boxes are exactly the same size. Yet when he opened the bonus box, he found a smaller box containing a mini tube of toothpaste.
Act mouthwash may look like it comes in two sizes, but according to Mouseprint, the large and small bottles are actually entirely different products. The labeling looks largely the same until you get to the active ingredient. The small bottle contains .05% of sodium fluoride while the large bottle contains .02%. Hit the jump for Act’s sneaky explanation.
AT&T Mobility Agrees To Refund Money To Florida Customers & Pay $2.5 Million To State's CyberFraud Task Force
Florida’s Attorney General scored a victory for consumers last week, when AT&T Mobility agreed to refund fees that third-party vendors snuck onto thousands of accounts under the guise of “free” ringtones, wallpapers, and text content. They also agreed to hand over $2.5 million to help fund the state’s recently-created CyberFraud Task Force, to spend $500,000 for “consumer education on safe Internet use,” and to start policing third-party vendors better and make sure all billed items are clearly described.