Mobile phone carriers aren’t about to let the majority of smartphone customers give up their voice plans any time soon, no matter how few minutes you use every month. Jack’s girlfriend doesn’t have much use for voice minutes, though. She’s deaf. She actually talks on the phone rarely, and more often uses the data connection to type to people and make phone calls using a relay service. After a few months, she managed to find someone at Sprint willing to put her on a special plan for deaf customers that has no voice minutes, and even gave her that plan’s price going back two months. What she didn’t realize was that she would be billed twenty cents for every minute of voice calls she had made during those two months. [More]
A 67-year-old American woman traveling in Australia last year has sued Qantas, because she says a screaming baby on board one of their flights made her deaf. Now before shake your head, what she describes in her suit is pretty horrific: “The boy allegedly leaned back over his armrest toward [her] and let out a scream so severe that blood erupted from her ears, leaving her ‘stone cold deaf’.” On the other hand, Qantas maintains that it has no way of predicting when a child might scream, since children naturally do that sort of thing. [More]
Rachel’s 86-year-old grandmother was a loyal Wells Fargo customer for more than thirty years. She’s been forced to take her business to a new bank because Wells Fargo representatives refuse to talk to her.
What’s in your wallet? I said, what’s in your wallet? Oh, forget it. From a reader: