(Uber)

Uber Testing App Enhancements That Help Deaf And Hard Of Hearing Drivers

We’ve covered in the past Uber’s problems with the ride-hailing service’s disabled passengers, which range from ride snubs to service dogs forced to ride in the trunk. It’s worth keeping that in mind when you learn about Uber’s latest change to their driver app to accommodate a different community of people with disabilities: the service is testing changes to its system that make driving for the service possible for people who are deaf. [More]

Chase Rep Thinks Deaf People Can't Have Credit Cards

Chase Rep Thinks Deaf People Can't Have Credit Cards

Dheeraj’s father is a silent partner in the business that they own together. They made him the personal guarantor when applying for a new business credit card from Chase recently, not realizing how many problems it would cause while trying to get the father’s card activated. See, Dheeraj’s father is deaf, and Chase was completely lost when it came to ways for him to prove his identity and activate the card. Now the account is frozen because all of Chase’s ways for business credit card customers to prove their identities depend on speaking directly with the cardholder on the phone. [More]