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complaints
mlb
According to the customer service at Major League Baseball, the MLB.TV Premium package, which lets customers watch baseball games on their computers at higher bandwidths than the basic package and allows users to watch up to six games at once, is a "bonus." The rep also claims that the difference between 800k and 1.2Mb video speeds, both of which are available to Premium subscribers, is negligible, and in any case, their product info pages says they're not obligated to provide the 1.2Mb package. Inside, read why all of this is completely wrong.
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MLB.TV: The Premium Content You Paid Extra For Is A Bonus That We Don't Have To Provide
According to the customer service at Major League Baseball, the MLB.TV Premium package, which lets customers watch baseball games on their computers at higher bandwidths than the basic package and allows users to watch up to six games at once, is a "bonus." The rep also claims that the difference between 800k and 1.2Mb video speeds, both of which are available to Premium subscribers, is negligible, and in any case, their product info pages says they're not obligated to provide the 1.2Mb package. Inside, read why all of this is completely wrong.
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fees
Ticketmaster charged reader Keith $655 in convenience charges to for two tickets to tonight's Rangers/Devils playoff game. Of course, the tickets in section 118 cost nothing, but we still won't give them the benefit of the doubt. Ticketmaster boasts that special brand of evil that wouldn't object to levying several hundred dollars in convenience charges to a free Raffi concert.
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Ticketmaster Levies Entirely Believable $327 Per Ticket Convenience Charge
Ticketmaster charged reader Keith $655 in convenience charges to for two tickets to tonight's Rangers/Devils playoff game. Of course, the tickets in section 118 cost nothing, but we still won't give them the benefit of the doubt. Ticketmaster boasts that special brand of evil that wouldn't object to levying several hundred dollars in convenience charges to a free Raffi concert.
More »
insiders
9 Confessions Of A Former Sports Authority Manager
A former Sports Authority manager came forward to explain why their coupons are so damn useless. According to our tipster, "the coupons are always a sham," but apparently, gift cards worth less than $10 can be redeemed for cash. Read his other nuggets of knowledge along with zesty executive customer service contact information, after the jump. More »
mouseprint
This Sports Authority Coupon For 20% Off Cannot Be Used For Anything
hype
How About Those Super Bowl Ads!
Last night's commercials were a tame batch of disappointment. Everybody wanted cutesy animals—squirrels, horses, ponies, pigeons, crickets, dogs, lions, and lizards—to endorse their products. After the jump, the four spots that caught our eye. More »
don't forget
Companies are paying $90,000 per second tonight to get their products before our recession-fearing eyes, and they plan to get their money's worth. Tonight's advertisers will use an array of tactics designed with one purpose: motivating us to buy their products.
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Super Bowl Ads Are Designed To Fuel Mindless Buying
Companies are paying $90,000 per second tonight to get their products before our recession-fearing eyes, and they plan to get their money's worth. Tonight's advertisers will use an array of tactics designed with one purpose: motivating us to buy their products.
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How To Avoid Counterfeit Tickets
Looking for tickets but worried you'll get stuck with fakes? Washington's Attorney General has a few tips to make sure the tickets you buy are more than expensive wallet ornaments.
Looking for tickets but worried you'll get stuck with fakes? Washington's Attorney General has a few tips to make sure the tickets you buy are more than expensive wallet ornaments.
complaints
DirecTV Screws Reader Six Ways From Sunday Night Football
About six months ago I moved into my apartment in Chicago to learn that the only service available was with DirecTV. Not only that, but we were forced to use MDU communications, a DirecTV reseller. With no options for television, I reluctantly purchased my own HD receiver off eBay (The HR-20) to avoid entering into a contract with them for two years. When I received my unit, I called MDU to sign up and the CSR at MDU told me that since I had my own receiver, I could sign directly up with DirecTV. Awesome I thought, I can cut out the middle man. The CSR at MDU even transferred me to DirecTV account set up line himself.
This being The Consumerist, so you know now is just about the point where the story takes a turn for the worse...
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news from the parking lot
StubHub Releases Names Of 13,000 Ticket Resellers To Patriots
The New England Patriots last week received the names of 13,000 people who bought or sold Pats tickets through StubHub. Season ticket holders are rightly concerned that the Pats may now revoke the subscriptions of those who circumvented the Pats' own Ticketmaster-run system. More »
lines are for suckers
How To Get Into A Baseball Game
The crack of the bat, the roar of the crowd,1. There are always seats available.
The worst thing that can happen to a team is to not have a good seat available for a big-time season ticket holder, or a team executive, or anyone else of importance who needs it. As you get closer to game time, and the chance that someone one of these people will need a ticket diminishes, ticket managers are more likely to give the seat out to someone lower on the food chain. Even if a game is "sold out," stay persistent and you might not only get in, but might get a damn good seat.
2. Windows are for suckers.
Almost every stadium to which I've every been has a sales office open to the public. It's in here where the managers and full-time sales staff reside during pre-game. These are the people who can get you that extra ticket or find you a seat to a "sold out" event. Don't waste your breath arguing at the ticket window, those people are usually part-time and can't do much. Plus, it's much harder to argue when there's a big line behind you and a big plastic window in front of you. Sales offices usually have smaller lines and a counter without a window - this makes it much easier to negotiate. More »
directv
Desperate To Keep "Extra Innings" Customers, Cablevision Offers To "Pay" For MLB.TV
Cable and Satellite companies are in the midst of a battle to attract and retain the lucrative customers who subscribe to out-of-market sports packages. DirecTV and MLB recently came to an agreement that would allow DirecTV exclusive rights to offer the "Extra Innings" out-of-market baseball package. Cable companies are fighting the deal, even arguing their case before a couple senators. So far, DirecTV's deal stands and Cablevision is fighting back by offering to compensate former "Extra Innings" customers with a credit towards MLB's online service MLB.TV. A few shocked readers forwarded the email, which we've reproduced inside. The deal is only for customers who subscribed to "Extra Innings" last year. —MEGHANN MARCO More »
libraries
Sports Illustrated Refuses To Send Swimsuit Issue To Libraries
Why is Sports Illustrated refusing to send a copy of the swimsuit issue to libraries? Is it because they want people to buy it off the shelves? Robyn writes:I am a librarian at the University of Dallas. We have not received our issue of the Sports Illustrated swimsuit edition even though we have an active subscription. The serials discussion list I am on has been abuzz on this topic. It turns out no libraries have received their issues. The publisher has decided not to send it to any institutions. Librarians who call in to complain are being offered an subscription extension of two issues. That will not satisfy patrons who are looking for the swimsuit edition. They'll just have to go buy it on the newsstand (surely that's not the publisher's intent!)Who knew librarians were so down with the swimsuit issue? That's very cool, somehow. More »
It should be up to the institution to decide whether or not they choose to make the issue available to patrons. The publisher should send the issues we've paid for. If we throw them in the trash, that's our prerogative.
sales
No Big Super Bowl Discounts on HDTVs?
If, for some strange reason, you missed seeing this glorious image last night on an HDTV, you're not going to be happy about this next bit of news: Retailers might be doing away with big Super Bowl discounts on HDTVs. From CNN Money:- "It's simple. No more big sales on flat-panel TVs before Super Bowl," said Cohen [industy analyst], adding that retailers realize that if they heavily promote these items again, they'll have a very difficult time making their same-store sale numbers for January.
charity
PayPal Says Deadspin Fund Is "Open"
We just got the following email from PayPal:- Ben and Meghann-
