damaged baggage

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Alaska Airlines Passengers Get $500 After Fish, Formaldehyde Spill On Luggage

We all know that there are risks to checking luggage on a flight — lost bags, damaged or stolen items, mix-ups with other passengers’ luggage — but what you probably don’t assume is that your checked bag will end up covered in formaldehyde and dead fish.  [More]

Woman Claims Her Bag Was Peed On While In United Airlines’ Possession

Woman Claims Her Bag Was Peed On While In United Airlines’ Possession

It’s not often you hear about airlines and urine twice in one day, but apparently that’s the case today. Just hours after a man said he sat in a pee-soaked American Airlines seat, a United Airlines passenger claims an airline employee urinated in her bag. [More]

Southwest Damages Suitcase, Not As Awesome As Everyone Claims

Southwest Damages Suitcase, Not As Awesome As Everyone Claims

Sure, you don’t have to pay to check your luggage on Southwest. Tara tells Consumerist that after her new suitcase was stained and broken while in Southwest’s hands, and she’d rather pay to check a bag that survives the trip intact. The airline says it’s their policy not to repair or replace suitcases damaged in transit. They’ve offered her a $100 voucher for future flights. Tara, who tried Southwest based on positive comments from Consumerist readers, isn’t interested in flying with them again. [More]