Forever 21′s Vicious Rivets Attacked My Car’s Seats

Forever 21′s Vicious Rivets Attacked My Car’s Seats

Sam thought he would try shopping at discount clothing emporium Forever 21. He found this nice pair of pants. Well, he thought they were nice, but they turned out to be vicious. He tells Consumerist that the back rivets were so sharp, they scratched up the leather in his car interior. Imagine the horror if he owned a leather couch or recliner, too. [More]

Leaky Dishwasher Wrecks Hardwood Floor And Ceiling Below, Sears Shrugs

Leaky Dishwasher Wrecks Hardwood Floor And Ceiling Below, Sears Shrugs

Sometimes, you buy a defective appliance and your only problem is that that the appliance doesn’t work. It’s sad, but you replace the item, either using a warranty or by purchasing a new one. Sometimes the company will stand in your way, and you have to fight them for a replacement. And then sometimes your defective appliance warps your hardwood floor, leaks through to your basement ceiling, and causes more than $4,000 worth of damage. That’s what happened to Nachos Grande and his wife (not his real name) when they bought a defective Whirlpool dishwasher from Sears. [More]

Is My Gutter Contractor Ever Going To Repair The Damage To My House?

Is My Gutter Contractor Ever Going To Repair The Damage To My House?

The workers who came to Matt’s house and installed new gutters did a great job, but they damaged the siding. He doesn’t want to pay their bill until the (very minor) damage to his house has been fixed. But he also doesn’t want the company to sic a collection agency on him. What would the consumerists do? [More]

Enterprise Wants $300 For Phantom Windshield Crack

Enterprise Wants $300 For Phantom Windshield Crack

Kyle writes that he rented a car from Enterprise earlier this year, paid for by his then-employer. When he returned the car to Enterprise, and the rental agent didn’t walk around the car with him to check for damage. He didn’t think much of this at the time, but maybe he should have: the company is now after him for his share of the replacement cost of a cracked windshield. What cracked windshield? [More]

Guy Refuses To Return Insurer's Calls, So Insurer Says It Doesn't Have To Pay For The Car He Hit

Guy Refuses To Return Insurer's Calls, So Insurer Says It Doesn't Have To Pay For The Car He Hit

A woman in Philadelphia says her neighbor just laughs every time he sees her now, because his insurance company refused to pay a claim on her car that he hit. The company told her that the man won’t answer his phone, so there’s nothing they can do. Update: Right after I posted this, the OP emailed with an update. See the bottom of the post. [More]

US Airways Takes Parts Out Of Xbox To Make Flying Safer

US Airways Takes Parts Out Of Xbox To Make Flying Safer

Adam writes, “I was flying out of Logan Airport and I checked my XBOX 360 in my baggage. The agent assured me that there would be no problem with it. When I got home my I found that they had put a little ziploc bag on top of my things, and the bag was filled with tiny metal components that used to be in the XBOX. It’s broken now and they’re telling me tough luck. Any advice?” [More]

Apple Replaces Shattered iPhone After Customer Drops It

Apple Replaces Shattered iPhone After Customer Drops It

Someone in Apple’s iPhone Support department just got the crap haunted out of him by three ghosts, I’m guessing, based on what happened when David called to explain that his wife had dropped and ruined her brand new iPhone. [More]

HSN Breaks TV, Showing Need To Firmly Attach Your Wii Accessories

HSN Breaks TV, Showing Need To Firmly Attach Your Wii Accessories

This HSN presenter remembered to use his wrist strap when playing with a Wiimote, so good for him! Unfortunately, it turns out you also have to make sure any attachments are firmly attached.

UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay

UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay

Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.

Package Mauled By Puppies After Fedex Delivery Error

Package Mauled By Puppies After Fedex Delivery Error

Jill is annoyed at Fedex. First, they delivered her package to the wrong house. Normally, this is a minor error and an opportunity to visit with your neighbors, but Fedex didn’t deliver it to just any house. They opened the gate and put her package inside the fenced-in yard where two evidently bored puppies were hanging out.

GameFly Accuses US Postal Service Of Breaking, Losing, And Stealing Its Game Discs

GameFly Accuses US Postal Service Of Breaking, Losing, And Stealing Its Game Discs

Late last year we pointed out that GameFly, a Netflix-style program for video games, was beginning to develop a reputation for rotten service and slow turnaround. It looks like the United States Postal Service may be partly to blame, at least as far as GameFly is concerned. They’ve filed a complaint against the USPS over lost, stolen, and damaged discs, as well as discriminatory treatment when compared to Netflix and Blockbuster.

FiOS Installer Drills Through Wife's Wedding Dress

FiOS Installer Drills Through Wife's Wedding Dress

A Verizon FiOS installer showed up yesterday to install the service in Sam’s house, but misjudged the location of the laundry room by 4 feet and drilled directly into the closet where his wife kept her wedding dress.

Sears Guy Doesn't Fix Your TV, Drives On Your Lawn, Runs Into Things

Sears Guy Doesn't Fix Your TV, Drives On Your Lawn, Runs Into Things

Reader Joel isn’t too happy with the service he got from Sears. He was looking to get an older TV fixed and, rather than make sure that they could fix it, Sears sent a guy to drive on Joel’s lawn.

Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!

Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!

Apple claims that they can’t replace reader MTW’s MacBook battery because the laptop’s case is chipped. The minor cosmetic damage doesn’t affect the computer’s functions and isn’t even on the same side as the laptop’s battery, which stopped holding a charge months after the case cracked.

Target "Not Responsible" For Flying Carts of Doom

Target "Not Responsible" For Flying Carts of Doom

Jason likes his car a lot. Apparently, so do the shopping carts at the local Target, because they just can’t stop themselves from colliding with his vehicle. Luckily, it isn’t Target’s fault, according to Target.

You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable

You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable

Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the “finished” installation of some cable outlets in her apartment.

USPS Delivers Just The Cover Of Your Rolling Stone, But Is Very Sorry

USPS Delivers Just The Cover Of Your Rolling Stone, But Is Very Sorry

Reader Dave says that he received just the cover of his copy of Rolling Stone, wrapped in a cute, apologetic plastic bag from the USPS.

Help! IKEA's Delivery Guys Smashed My iPod!

Help! IKEA's Delivery Guys Smashed My iPod!

Reader Belinda’s iPod and a few accessories were smashed by some delivery guys contracted by IKEA. When she tried to file a claim for the $500 worth of damage they did, she got the runaround until she eventually gave up and wrote to us.