Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

It all seemed to go so well. When a California man saw a great Cyber Monday deal on a Kenmore dishwasher at Sears, he hopped right on that. $700 off a $1419 appliance? Yes, please. When he learned that the order was in error, though, and he could only have the great price for a dishwasher in the wrong color, who was at fault? Sears wanted him to pay the difference. [More]

DIY phones.

Motorola To Redo Cyber Monday Sale On Wednesday After The First Try Didn’t Go So Well

For all the patient boys and girls out there who were waiting to get a $150 discount on an off-contract Moto X yesterday, your efforts might’ve felt a bit wasted when Motorola’s Cyber Monday deal never even got off the ground. Due to the crushing weight of shopper traffic on the purchase page, Motorola Mobility couldn’t pull its sale off, and instead has rescheduled the deal for Wednesday at noon EST. [More]

This Is Probably The Worst Cyber Monday Deal Of 2013

This Is Probably The Worst Cyber Monday Deal Of 2013

Retailers with a huge coupon list the exclusions to that coupon when manufacturer deals or other factors keep them from lowering the price too far on a given item. We understand that. What we understand slightly less is why Dick’s Sporting Goods bothers to publish their exclusions at all. [More]

Are you excited to go shopping in six months?

“Halfway To Cyber Monday” Countdown Ushers In New Era Of Holiday Shopping Creep

First of all, don’t be fooled by that 00:00:00 countdown in the photo accompanying this post — it’s part of an email forwarded by Consumerist reader Kaleb, and presumably the ticking clock works in the offers sent to customers on the OfficeMax mailing list. But let’s not lose sight of what it really is, at its essence, which is a countdown clock to a “halfway to Cyber Monday” sale. Yes, holiday shopping creep is a thing now and we’ll all have to deal with it. [More]

(afagen)

Microsoft Store Can’t Exchange A Defective Computer Properly, Sends Me Wrong Refund

Albert wrote to us about his problems with his Cyber Monday purchase from the Microsoft Store. No, we haven’t been sitting on his message for almost two months: he’s been struggling with Microsoft for that long, trying to get this transaction to make sense. One important thing that he learned: just because he’s lucky enough to live relatively near a Microsoft Store, that doesn’t mean it will do him any good. [More]

Home Depot Delivers $2500 Worth Of Appliances, Won't Accept Money For Them

Home Depot Delivers $2500 Worth Of Appliances, Won't Accept Money For Them

Consumer thought experiment: if Home Depot delivers some appliances to you, but never bills you for them, are they free? If that were true, a California grandmother got one heck of a Cyber Monday deal on more than $2,500 worth of kitchen appliances from Home Depot. That’s not what she wanted. She’d rather just pay the hardware mega-chain already, but they won’t accept her money. A computer glitch makes it look like she already paid for the appliances, and Home Depot won’t accept her money. [More]

Every Monday Is Cyber Monday This Holiday Season

Every Monday Is Cyber Monday This Holiday Season

According to the ancient tradition, the Monday immediately following Thanksgiving has been known as Cyber Monday, that day when we all pretend to be working but are really sifting through countless websites looking for bargains. But that long-held tradition is now being repeated every first day of the work week this holiday season. [More]

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. [More]

Stay In Bed: Black Friday May Not Be The Best Time To Buy That TV You Want

Stay In Bed: Black Friday May Not Be The Best Time To Buy That TV You Want

As we mentioned last week, just because retailers are offering deep discounts on some electronics doesn’t mean there will be savings on the particular item you’re after. Now there is some science to back that up. [More]

What Was Your Best Black Friday/Cyber Monday Purchase?

What Was Your Best Black Friday/Cyber Monday Purchase?

You might have noticed in the last week that a small handful of forward-thinking stores and websites have offered discounts on products to kick off what some would call the “holiday shopping season.” [More]

How Much Of Your Holiday Shopping Will Be Online?

How Much Of Your Holiday Shopping Will Be Online?

Don’t know about you but I finished 90% of my holiday shopping this weekend, and all from the comfort of my couch. [More]

90 Percent Of E-tailers Will Participate In Cyber Monday

90 Percent Of E-tailers Will Participate In Cyber Monday

Just as gamblers use Monday Night Football to make up for their brutal disappointments throughout the weekend, shoppers who fall short during Black Friday mayhem turn to online shopping on Cyber Monday to snatch up the supposed best deals available. [More]

Customer Makes 2-Hour Best Buy Trek For Vanishing Netbook

Customer Makes 2-Hour Best Buy Trek For Vanishing Netbook

Valente’s plan was simple enough: Purchase a netbook from Best Buy during Cyber Monday sale. Order it from Best Buy’s web site for in-store pickup so he could be sure to have it in hand. Bring netbook home and hide it from his son until Christmas. Unfortunately, he tells Consumerist, the transaction didn’t work out according to his plan, he drove to another Best Buy two hours away that claimed to have a netbook on hold for him. A netbook that did not, as it turned out, exist. [More]

Watch Out For Cyber Monday Non-Deals

Watch Out For Cyber Monday Non-Deals

Just as Black Friday has its sleazy underside meant to make you pay more than you should to buy stuff you don’t need, so does Cyber Monday. [More]

Busting Myths About Black Friday And Cyber Monday

Busting Myths About Black Friday And Cyber Monday

Black Friday isn’t really the top holiday shopping day of the season–the last Saturday before Christmas is. Today, we have Cyber Monday, when turkey-bloated office workers purportedly return to work and spend the day looking for deals online. But is Cyber Monday really the biggest online shopping day of the year? Well, no. Focus put some numbers together to clear up misconceptions about Americans’ online holiday shopping patterns. [More]

101 Stores To Shop Today And Monday

101 Stores To Shop Today And Monday

Several readers sent us this link to ITEYA’s exhaustive rankings of the top 101 Black Friday/Cyber Monday sales. [More]

Newegg Honors Canceled PayPal Promotion Transactions

Newegg Honors Canceled PayPal Promotion Transactions

A couple of weeks ago, several online retailers ran a poorly managed PayPal promotion that offered sizable discounts. For Newegg, the three-day sale instead lasted less than a day, at which point Newegg was yanked from the participating retailers list on PayPal’s promotions page. But Newegg is going back and making good on orders that were in process when the deal was pulled, according to a reader who forwarded us Newegg’s email.

http://consumerist.com/2007/11/28/cyber-monday-spending-rose-21/

“Cyber Monday” spending rose 21% from last year. 61% of those purchases were made using computers at the office. [NYT]