4 Facts About Rule 240

4 Facts About Rule 240

Last week, travel consumer advocate Christopher Elliott listed four secrets about rule 240—that borderline mythic rule that describes how an airline will behave regarding a canceled or delayed flight—that he says are too often overlooked by travel experts and regular folk:”It’s hardly an all-powerful provision that can be invoked by every stranded passenger. Somewhere between myth and a magic bullet lies the truth about Rule 240.”

Walmart Ignores Widow's Letter Asking Why It Took Employees 9 Hours To Find Her Husband's Body In A Bathroom Stall

Walmart Ignores Widow's Letter Asking Why It Took Employees 9 Hours To Find Her Husband's Body In A Bathroom Stall

Karen Turner wants to know why Walmart employees told her that their bathroom stalls were unoccupied, even though they contained the body of Karen’s husband, 41-year-old airline mechanic Steven Turner. Karen needlessly spent hours searching for her husband, who went missing after dropping off his car that morning for an oil change. Walmart has yet to respond to a letter Karen sent in September. No condolences, no explanation. Nothing but silence.

Company Cancels Order Because It's Confused About Anti-Spam Techniques

Company Cancels Order Because It's Confused About Anti-Spam Techniques

A reader writes in to warn that if you purchase from Cascade Toboggan, be prepared to be treated with suspicion and hostility, and to have your order canceled if you attempt to straighten things out. Michal used a fairly common spam-tracking technique when he placed an order with them earlier this month—he put their company name as part of his email and shipping addresses, so that if his information was sold, he’d be able to source the perpetrator. We’ve done this ourselves in the past, and it works. However, the owner of Cascade, Dana, says this is trademark infringement, and even after getting Michal to agree to remove the name from his personal info, canceled the order and effectively banned Michal from future business.

AT&T Says It Will Begin Prorating Termination Fees

AT&T Says It Will Begin Prorating Termination Fees

Maybe the T-Mobile lawsuit has scared AT&T a bit, because they’ve announced that they’re changing their early termination policy: they will now prorate termination fees instead of charging a flat fee. They’re also removing the policy that required existing customers to extend a current agreement or sign up for a new one when changing their level of service. No word on when these changes will go into effect, but there’s nothing on their website yet.

German Department Store Launches RFID-Enhanced Men's Department

German Department Store Launches RFID-Enhanced Men's Department

A German department store is trying a new RFID system in its men’s department, where it’s tagged 30,000 pieces with Smart Chip labels. When shoppers take garments into the dressing room, an integrated display shows the customer price, materials, and care instructions, as well as sizes and colors available. Later this year, the screens will also show complimentary pieces, a great help if you’re not good at matching clothes or are color blind.

Customers R Dumb: Clientcopia and Lone Star Statements

As we approach the New Year, let we consumers take a moment of quiet reflection to acknowledge that often we are as dumb as dirt. Before you make that phone call to customer service or write up your blistering review of your latest book, read up on the sort of teeth-crunchingly idiotic things clients and customers have said in the last year.

Retail Drones: Why Do You Hate Us?

Of course, we kid. ‘Drone’ implies that you serve as the mindless agent of any intelligence.