Consumerist
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samsung
Reach Samsung Escalated Customer Service
Tier 1 : Basic Customer Service : 1-800-747-5618
Tier 2: Slightly Escalated Customer Service: 1-800-522-7341 #2
Tier 3: Case Management: 1-888-685-1358Comments from readers and around the net suggest that Tier 2 will follow the rules to the letter and not really give much nudge. If you need customer service people capable of independent thought and analysis, you'll want Tier 3, however, they can be hard to reach and seem to have a reputation for not returning phone calls.
(Photo: tanakawho)
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swine flu
Swine Flu Fanatics Kick Man With Sniffles Off Airplane
James says he got ejected from his United Airlines flight because he had a cold and some of the other passengers wigged out, fearful of becoming swine flu victims. His letter, and its surprise ending, inside... More » -
applecare
Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!
Apple claims that they can't replace reader MTW's MacBook battery because the laptop's case is chipped. The minor cosmetic damage doesn't affect the computer's functions and isn't even on the same side as the laptop's battery, which stopped holding a charge months after the case cracked.
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time warner cable
Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels
According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal. More » -
customer service
Consumerist's 4 Most Frequently Given Ways To Kick Ass
There's four things we say over and over to readers writing in with problems who have gotten their legitimate claims spurned by regular customer service. They just keep working! They're EECB, Executive Customer Service, Chargeback and Small Claims Court. Inside, what these tools mean and how to get started using one.
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megabus
Megabus Might Honor Your Prepaid Reservation, But Only If You Chase The Bus Halfway Across Philadelphia
A Megabus driver claimed that Chris' prepaid reservation was actually a standby ticket, and refused to let him board unless he met the bus at the next stop halfway across Philadelphia. The driver was apparently worried that the bus would be full after the second stop, but he wouldn't let Chris ride along to find out. More » -
iphone
No Shade For Sweaty Cleveland iPhone 3G Hopefuls
Reader Ron writes:
Folks waiting in line for an iPhone 3G at the Legacy Village Apple store near Cleveland, OH are being told by Legacy Village (the complex, not the Apple store) that they can't wait in line on the sidewalk - even the sidewalk that doesn't have storefronts on it. This is made worse by the fact that today is an unusually sunny day in Cleveland and the sidewalk is the only place where there is any shade!
It's currently 82 degrees and sunny sunny sunny in beautiful Cleveland. Pack water and a parasol.
(Photo: TheeErin)
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carnival cruises
Carnival Cruise Lines Turns Away Pregnant Woman At Dock
Huey Tsao, an expectant mother, was looking forward to a family reunion aboard the Carnival Glory. Along with her boarding pass, she received a document entitled "Welcome Aboard: Things to know before you sail" which stated that guests who are 27 weeks into their pregnancy are not permitted to sail because of the risk of premature labor. Huey was not concerned because she was only 26 weeks and had a note from her physician stating that she was fit to travel. She and her family arrived at the dock only to find out some very bad news. Unbeknownst to Huey, Carnival had changed their no-sail pregnancy policy from 27 weeks to 24 weeks. Despite her doctor's note and attempts at escalating the issue, she was denied passage onto the boat. Her letter, inside... More » -
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security
It's Easy To Access Random Customer Info With Best Buy URLs
Cole discovered that by simply incrementing a numerical string by one in a url Best Buy sent out, he could pull up screen after screen of random customer info. Fortunately, all he could see were customer names, their home addresses, and their order numbers. It's still surprising that Best Buy—or more specifically, Postpublisher.net, the email company they outsourced this to—wasn't more careful with customer security.
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Dear Consumerist,
I'm sharing my experience with Apple Store. Here's the story.
Recently I got lucky and won a gift card for the iPhone. Since I am not a fan of AT&T and use T-Mobile I used my friend's SIM card to activate the phone and use it for music and surfing. Note that I did not use any 3rd party software, did not unlock or jailbrake or didn't do anything to actually void my hardware warranty.
After couple of weeks of use I noticed that my battery lasts only for 3-4 hours of use - and it should be much longer. So I restored my iPhone in order to get rid of any personal information (didn't bother to activate) and went into the same Apple Store I've bought it in. That, by the way, was the store in Cambridge, MA.
My first attempt failed miserably: one of the Geniuses told me that I have to have an activated phone in order to have my warranty service (battery/phone replacement). So I went home and read closely my hardware warranty (read Apple's Hardware Warranty <a href=http://images.apple.com/legal/warranty/docs/iphone.pdf>here in PDF</a>). And, of course, it doesn't say a THING about iPhone activation as part of the warranty. So I went there a second time.
This time I talked to the manager, showed her printed warranty and asked her to show me where is says "Activation or No Warranty". After about 15 min in the backrooom she went out and stated that BY USING NON-ORIGINAL AT&T SIM FOR ACTIVATION I HAVE MODIFIED MY IPHONE THUS VODING THE WARRANTY. She said that included AT&T SIM card is the part of the phone and must not be replaced. So they refused to service my phone again. She also said that iPhone must be used as a phone and if I don't want to use it's phone features I should buy an iPod Touch. And how is this any of her business, I wonder? So I went home and had some more educational reading and talked to some people. Guess what? AppleCare Service Phone says <a href="http://www.apple.com/support/iphone/service/faq/#ac6">here</a> that SIM card is user-replaceable - thus is NOT part of the phone.
I'm going to print that and go there again. See what happens.
Declined? Yes. Defeated? No! I will fight Apple until they give me a new iPhone and start treating their customers with some respect. Also, I will try to escalate this to the corporate level.
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customer service
Reach The HP Quality Case Managers
These are the guys at HP to call if you need to expedite your warranty repair if regular customer service fails you. Note that you need to already have a case number in the system.
877-917-4380
x 79 goes to Desktop case manager
x 94 goes to Notebooks(Photo: poopface_productions)
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toyota
ENDGAME: Pulled Over By Police After Toyota Dealer Rented Me A Car That Was Illegal To Drive
Chris tells us the endgame on his situation where the Toyota dealership rented him a car that was illegal to drive. He was eventually able to get a full apology from the place and get 50% knocked off his bill, but it took him showing up in person and going a few rounds with the manager. More » -
complaints
United Airlines Says Don't Bring Wine On The Plane If Your Name Sounds Terroristy
hasan: that was funny — I'm going to Toronto tomorrow... and rang Air Canada inquiring about carrying wine in hand luggage... lady said "if you can get it passed security, we have no problem with it", then asked me for my name and nationality, "Given that information, I'd advise you to leave it at home" More » -
1-800-flowers
1-800-Flowers Delivery Guarantee Isn't Guaranteed
1-800-Flowers charges an extra $3 to guarantee the delivery of your flowers ON Valentine's Day, but due to threat of snow, they're rescinding that guarantee, delivering flowers early, and not telling anyone. More » -
best
Papa John's: Best Nationwide Pizza
Papa John's International Inc. received the top rating among national pizza delivery and take-out chains in the Restaurants & Institutions' Consumers' Choice in Chains Survey. The survey rated national pizza chains on " food quality, service, convenience, cleanliness, value, atmosphere, menu variety and reputation." The competition? Pizza Hut scored highest in the "atmosphere" category, but lost to Papa John's in everything else. More » -
complaints
Target Customer Orders Sheet Set, Left Holding Bag
Despite having bad experiences with Target's online store in the past, Paul ventured to purchase a Cotton/Modal Sheet Set. It's supposed to have a fitted sheet, a flat sheet, and 2 pillowcases. More » -
complaints
T-Mobile Happy Endings!
Last week, David complained about T-Mobile charging him double what he expected. When he phoned the cellphone company, they disputed the basis of his complaint, calling him a liar. We posted the story. More » -
complaints
Adelphia Makes Customer Pay For Porn She Never Ordered
There's no vice more corrupt, more venal, more deserving of reproach, than porn. More »
customer
New York, 11:01 AM
Thu Nov 12
19 posts in the last 24 hours
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