Searching for a SimCity happy ending ain't easy.

Using The EECB Gets Me A SimCity Refund, But What About Everyone Else?

Consumerist reader Kevin was one of many SimCity gamers ticked off last week (likely plenty are still fuming this week), but unlike many of his fellow players, he was able to procure a refund for the deluxe digital edition. What in the what? “But EA doesn’t seem to be giving out refunds!” you might’ve just yelled at the screen. Kevin attributes his success to the executive email carpet bomb, or the EECB. [More]

Jerry could've been in social media.

Help Us Help You: One Company’s Social Media Rep Explains How To Get Complaints Resolved

A common refrain here at Consumerist that we try to promote is “kill’em with kindness.” Shouting, writing angry emails in all caps and generally freaking out at customer service representatives are all tactics guaranteed to make your quest for a positive resolution a lot harder. And as one company’s social media rep writes in to explain to Consumerist, often complaining customers aren’t doing anything to help her help them. [More]

Google Promises Nexus 7 In 3-5 Business Days, Will Ship It 4 Days Later

Google Promises Nexus 7 In 3-5 Business Days, Will Ship It 4 Days Later

Silly Bryan: he got this idea in his head that “In Stock – Delivered in 3-5 business days” on the Google Nexus 7 ordering page meant that he could order a tablet and it would be delivered in 3-5 business days. He needed it within five business days, and placed an order. Instead of the promised two business days for processing, the tablet was set to ship out on Thursday when he’s leaving for the trip on Sunday. 2nd Day Air wasn’t going to work. [More]

(gumbyliberation)

Time Doesn’t Really Fly When Repair Shop Keeps Your Clock For More Than 22 Years

We’ve heard some horror stories about customer service here at Consumerist HQ, but the examples coming from customers of a clock shop in New York are totally taking the cake. One woman dropped off her timepiece for repairs 22 years ago… and hasn’t seen it since.

[More]

Some of the Twitter rant.

We understand the desire to take out your frustrations with the folks in customer service, but mocking these people when they’re just trying to respond to your complaint can make you look like a bit of a jerk. [via TheBillFold.com]

Not working.

I Want Toys ‘R’ Us Protection Plan Help, Manager Threatens To Call Cops

It wasn’t very long ago at all that Esdras went to Toys ‘R’ Us and bought a tablet for his son. Barely four months ago, he picked up the KD Interactive Android tablet, along with a protection plan. A protection plan is generally a good idea when you combine a toddler and an electronic device, even if it is one designed especially for kids. Where Esdras got confused, though, was when the cashier gave him incorrect instructions regarding the protection plan. Just bring the item back if he had any problems, he was told. No plan brochure, no details, nothing. [More]

(erikg)

eBay Restricts My Account Because They Owe Me Too Much Money, Sort Of

LW sells on eBay a lot, and has a neat trick to save on listing fees. He sets up listings in a third-party program, then waits until the site is running a free listings promotion. Then, bam! All four hundred listings go up at once! The plan is flawed, though, because eBay doesn’t want to give LW those sweet, sweet fee discounts. He has to call to get them. Over and over. [More]

(reddit)

Should Diners Be Rewarded For Well-Behaved Kids, Or Should That Just Be The Norm?

We’ve seen the joy that can spread when restaurant employees type in an personalized discount on diner’s receipts — perhaps complimenting the customer or simply giving a discount to wish a mother-to-be luck. In another recent case of a generous restaurant server, the worker gave a family $4 off the bill for having “well behaved kids.” Sweet, right? Or should it just be expected that if you’re dining out, you keep your kids under control?

[More]

(Morton Fox)

Boston Market Worker Fired For Telling Exec On ‘Undercover Boss’ That He Hates Customers

While service industry workers can’t go around thinking that every new hire is a mole operating as part of a reality TV show, perhaps it’s not the best idea to tell the co-worker you just met how much you despise, loathe and otherwise abhor your customers. A loose-lipped Boston Market worker found himself removed from those customers he hated so, after admitting as much to an undercover company executive on Undercover Boss. [More]

(Bill Binns)

Shockingly, Customers Who Buy Google Products Expect Some Customer Service

We’ve posted before about how Google’s idea of offering product support is to maintain some customer forums and peek in every once in a while. That’s understandable for free tools like Gmail and standard Google Voice, but customers who have paid Google for services expect more. For example, many of the customers who have paid to port their phone numbers to Google Voice so far this month have received an e-mail confirming that their port went through…then discover that people who call them are getting a message that the number has been disconnected. [More]

(catastrophegirl)

SodaStream Customer Service Finds It Hilarious That Its Products Send Me Straight To The Toilet

Consumerist reader C. had a problem of a well, rather delicate nature. She writes that after receiving a SodaStream for Christmas, she was beyond excited to try it out, using a few of the company’s flavored syrups to make her own carbonated beverages at home. That excitement waned when she started experiencing an — how shall we say it? — ill health effect that sent her running for the bathroom every time she drank the stuff. [More]

Consumerist reader K.N. was soooo close to being served by T-Mobile, only to be denied.

This T-Mobile Chat Transcript Shows Why Online Customer Service May Not Be A Huge Improvement

More and more businesses are pushing customers toward online chat as a preferred form of customer service. Best Buy even ditched its e-mail contacts in favor of chat. But is chat really any better? [More]

(Samuel M. Livingston)

I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One

Graeme has two Samsung monitors, and has had them repaired under warranty a few times. Two years into his three-year warranty, he sent a monitor that snapped off its stand in for repair. Not terribly worried, he checked in on it using Facebook. Samsung took this as an indication that he was unhappy, and should be sent a larger, newer, better monitor.

[More]

(Carbon Arc)

Expert Says Time Warner Cable Customers Are Cutting The Cord Because Of Bad Customer Service

Much of the coverage surrounding the phenomenon of cord-cutting has focused on the cost savings of ditching cable. But some of the blame for all these fleeing customers has to be pinned on the cable industry’s notoriously bad customer service. [More]

(Eva_Deht)

4 Reasons Why Profanity-Filled E-Mails & Rants Will Not Result In Good Customer Service

Bad customer service — especially the kind that has the consumer bouncing from one department to the next without any hope for resolution — can be infuriating. It can be incredibly easy, if not downright tempting, to dust off every dirty word you ever learned by watching football with that one uncle as a kid. [More]

My Quest For A Defect-Free Microsoft Surface Goes Surprisingly Poorly

My Quest For A Defect-Free Microsoft Surface Goes Surprisingly Poorly

Being an early adopter can be difficult. Overall, Grady likes his new Microsoft Surface tablet, but noticed some hardware issues, like light distortion and a power button that doesn’t feel right. Those are relatively minor issues when the entire device is working well, but not what Grady expected when he laid out $600 for a new tablet. That’s when he began his quest to return his Surface to Microsoft and obtain one with no defects, cosmetic or otherwise. This quest turned out to be more difficult than he had predicted. [More]

Accept the consequences of your demands.

Should You Feel Guilty After Receiving Amazing Customer Service?

We’ve long been advocates of using Twitter for customer service when the regular channels of customer service don’t work. There’s something about the combination of pithy microblog updates and public posting that some companies have done very well, and that others have been unable to manage. Others are giving up on the platform entirely.If you can get help via Twitter, that turns you into a VIP, and that made Lindsay Robertson of The Awl uncomfortable after she used Twitter to complain to Home Depot about her backordered air conditioner. [More]

(gmunsey)

Moleskine Is So Great At Quality Control & Customer Service, I Feel Kinda Guilty

Christmas might be over, but we thought we’d spread a bit of holiday cheer by way of Consumerist reader Matthew’s recent warm-and-fuzzy-inducing experience with Moleskine. He admits that he might not even really deserve the experience he had, because he was perfectly happy with his three-pack of Moleskine journals. He just kind of wanted to see if the company was listening. It was. [More]