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customer-service
customer-service
Will A Human At BofA Finally Please Modify My $160,000 Underwater Mortgage
Jim and Susan's mortgage is underwater by $160,000. They want to live up to their obligations, they want to keep their home, but they can't do it with a $370,000 mortgage on a house that's only worth $210,000. An attorney told them to send some "jingle mail," just pop the house keys in an envelope, mail it to the bank, and move away. What they really want is a modification so they can stay in their house, but Bank of America has been jerking them around and they don't have faith that this last hurdle will actually get them a mod. Isn't there a decision-making human at BofA that can finalize this deal for them?
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Surprise Knife In Lenovo Box Cuts Reader
Reader Christian says he opened his recent Lenovo purchase only to get a nasty surprise: a deep cut on his finger from a box cutter left inside the package.
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
HP Needs You To Fax Broken Printer's Receipt In The Next 30 Minutes
Ron in Utah tells Consumerist that he purchased what he thought was a brand-new HP printer, but ended up being more of a Box of Crap. The printer inside wasn't just non-functional, it was so old that the warranty had expired. HP Customer service's answer? Before they could help him, he had to fax his original receipt within thirty minutes GO NOW NOW NOW TO THE FAX MACHINE NOW! More »
Reach PlayStation's CEO
Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! UPDATE: Sony is mad that we posted this email address.
Delta Gives $50 To Apologize For Overcharging By $700
A young girl, trying to make it to her dying father's bedside. An old airline that can't find your reservation. A $1200 ticket that is now a $2000 ticket. A prefabricated apology for only $50. These, are the Delta chronicles...
UPS Promises To Stop Catapulting Your Packages
UPS has pledged to fix the problem with their drivers lofting Ryan's packages through the air and over the fence to smash on the concrete. After Ryan's complaint went up, UPS contacted Consumerist, and we put them in touch with Ryan. They are also apparently going to work on the whole leaving packages to soak in the rain thing. Hurray. More »
Road Runner Rep Acts All Weird About Request For Upload/Download Speeds
Richard sent us this screen capture of a chat he says he recently had with a Roadrunner CSR. I can't figure out why the CSR would withhold bandwidth stats from a customer, nor why she would capitulate so quickly when Richard asks for her supervisor. Maybe that's one mean supervisor.
United Stewards' "TMI" Session Nets Traveler $250 Coupon
(Photo: Save vs Death)
Bucky Turco got a $250 credit for his next United Express flight after he complained about the two-hour gab fest between two United stewards he endured on a recent trip from SLC to ORD. In that time he learned from the two women such factoids as: Hispanics, Blacks and Asians shouldn't go blonde, a type of birth control gave one of the stewards' sister menstrual spots, how getting spit on is the ultimate disrespect, right up there with getting a shoe thrown at you like George Bush did, and more. Too much information! More »
Best Buy Employee Surprises Customer With Free Replacement Earbuds
(Photo: bdjsb7)
Gonzalo went in to buy some replacement earbuds for his iPhone, and recieved some pretty amazing customer service from an anonymous Best Buy employee. More »
JetBlue Responds To Tweet, Goes Looking For Passenger's Sunglasses
(Photo: Rich Moffitt)
David Friedman, a photographer and blogger of cool ideas, was at JFK airport in New York City earlier today and realized he'd forgotten his sunglasses at the security gate. He mentioned it in a tweet, and to his surprise someont at JetBlue saw it and investigated for him. More »
Get Written Confirmations From Comcast, Thanks To This Customer
(Photo: macgodbrad)
Frustrated with credits never showing up that Comcast reps had agreed to apply, and the subsequent reps saying he had no proof a deal was struck, Marc Pachtman launched a crusade of sorts. The biggest problem is that no rep would ever send him written confirmation. So he complained to the FCC, his local Congressman, and the CEO of Comcast. He got this letter back, which you yourself can use to demand written confirmations from Comcast reps:
Passenger And Steward Fight Over Cup Of Ice
(Photo: ineffable_pulchritude)
There's dark clouds brewing in the friendly skies and sometimes it's the passengers fault. George Hobica writes, "I was on a plane recently, first class, on American, where the guy sitting next to me shook his glass as the flight attendant was passing by and said "More ice"--the FA said, "What's the magic word" and the guy said, "Oh, you mean I'm supposed to say please? I just want more ice" ... and she said, "You want more ice, it's up in the galley. Go get it yourself."
Can't Find A Company's Physical Address? Check Their Privacy Policy
(Photo: Zach Klein)
Some websites make it nearly impossible to find any kind of contact information for reaching a real human. In that case, you can click over to a link that all are required to have but few customers ever read: their privacy policy. More »
Apple, Best Buy Driven By Arrogance
(Photo: Chymer)
A stinging analysis on WalletPop makes the obvious but poignant argument that too-big-for-their-britches corporations such as Apple and Best Buy have let hubris cloud their customer service vision. More »
Contact The Sports Authority Customer Service Manager
(Photo: AchimH)
In response to our post, 9 Confessions Of A Former Sports Authority Manager, SA Customer Service Manager Mike Ashton, who works in the corporate office, contacted Consumerist to let us know that customers can call him first, at 800-666-8143 or 720-270-6267, or emailing mashton@thesportsauthority.com, before using the other contact information in the old post. Here is the message he left: More »
This Mediacom Cable Box Comes With Invisible Roommate Who Keeps Ordering Porn
(Photo: Pacdog)
Lesley lives alone, and says that despite what any Mediacom CSRs may think, she hasn't been consistently ordering adult movies for the past three months. More »
Make Chase Value You For The Great Customer You Are
(Photo: BitchBuzz)
Do you need some consumer power inspiration? Who doesn't? Here are two more readers' success stories about making a ginormous bank--Chase--treat them like the wonderful and valuable customers they are. More »
Radio Shack Goes To Great Lengths To Please Customer With Dead Phone
(Photo: Penn-Cann Mall)
Bill wants to publicly praise a store that went above and beyond to make him happy after his Palm Pre failed during the holidays. He writes that the store employees put in extra effort on December 26th, a hectic retail day, to make sure that he received the phone he needed in a timely manner. That store was... Radio Shack. More »
A Priceline Email Address That Humans Sometimes Read
Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email executive.services@priceline.com or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip.
I Can't Find A Way To Fix My Borked iPod
(Photo: Mica_R)
Liz has an iPod Touch that freezes up a few songs into a listening session. She's patiently slashed through mountains of red tape to try to find a solution but has just about given up on finding a fix. She writes: More »
