Consumerist
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usaa
USAA Expands Membership To All Vets
Perennial Consumerist favorite banker and insurance company USAA announced yesterday that they're expanding eligible membership to all honorably discharged vets, regardless of dates or lengths of service. More » -
comcastic
Happy Comcast Employees Make Customers Happier
Want to know the secret to Comcast's success? No, it's not high rates, poor service or random porn broadcasts. It's much more basic: The company's employees just love working there, and want to share their love with customers. Yay! More » -
phone numbers
Get DirecTV Executive Customer Service
If you're having DirecTV issues, here's two more top-level contacts for you to try: More » -
td bank
TD Bank And Chase Have No Idea Where Your $1,800 Is, And They Don't Care
Greg and Dmitry would really like to know where their $1,800 is. TD Bank doesn't seem to share their enthusiasm. Neither does Chase. More » -
bank of america
BoA EECB Gets $525 In Overdrafts Refunded
Bank of America charged Kelsey 15 overdraft fees totaling $525. Which was weird, because Kelsey had overdraft protection on the account. A BoA customer service rep would to refund $140 as a "courtesy" but that's not very courteous when you're still out $385. That's when Kelsey decided to whip out the ol' EECB and kick some ass: More » -
comcast
Reach Comcast Corporate Escalations
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info: More » -
charts
Mag Says T-Mobile Is The Best At Cell Phone Customer Service
Laptop Mag pitted AT&T, T-Mobile, Sprint and Verizon in a battle royale to decide who was the fairest of them all in regards to customer service. The magazine's investigation found T-Mobile led in all three ways to contact the companies — the physical store, online and over the phone — and took the overall crown. More » -
fire
DirecTV Charges Wildfire Victims For Burnt TV Receivers
DirecTV was planning on charging several victims in the largest fire in recorded Los Angeles County history for the satellite TV receivers that burnt to cinders in their homes. "What I'd like to do is take a shovel full of ashes from my cabin and dump it on their desk. They can have their receivers back," Ken Gray told LAT. More » -
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walmart
Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return
When a soon-to-be mother realized she had bought the wrong laundry detergent at a New Mexico Walmart, she tried to return it. That didn't work out so well, ending up with the store manager insinuating she was a con-artist who replaced the detergent with water. More » -
tmobile
Reach T-Mobile Executive Customer Relations
If T-mobile's normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here's a contact: Octavio Robertson, 505-341-8059.
(Photo: Schröder+Schömbs PR)
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jetblue
JetBlue Is An Excellent Airline
Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome. More » -
america's most inconvenient bank
Inside The TD Bank Meltdown
Think it sucks to be a TD Bank customer this week, especially if you were formerly a Commerce Bank customer? Try being a TD Bank employee. One insider tells what it what was like yesterday on the other side of all those (still) unprocessed transactions and new fees. More » -
td bank
Some TD Bank Customers Still Not Seeing Their Paychecks
TD Bank customers, particularily former Commerce Bank ones, are still complaining about their paychecks and other transactions not posting. Other customers said they were being limited to $250 withdrawals. The problems arose Monday after they tried to combine their bank system with Commerce Bank's, which TD recently bought.
Are you a TD Bank customer experiencing problems? Sound off in the comments. (Photo: Morton Fox)
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electronics
Newegg Files For $175 Mil IPO - Going All Hollywood On Us Now?
Popular electronics retailer Newegg filed for a $175 mil initial public offering today, becoming the 3rd internet darling in recent memory, after Zappos and Mint, to seek a cashout. Let's hope Newegg doesn't switch their business model from being entirely beholden to customers to being entirely beholden to shareholders. Otherwise, the customers' battle cry of "It's Newegg or nothing!" will be getting a tryout. [Reuters] (Thanks to GitEmSteveDave!) (Photo: Matt & The Camera) -
att
AT&T Keeps Calling To Say I Qualify For Free Upgrade From My iPhone 3GS?
AT&T has called me repeatedly over the past few weeks and months for some mysterious reason. More » -
kafkaesque
Delta Doesn't Even Have A Customer Service Number Anymore
Are you unhappy with your recent experience with Delta airlines? Would you like to talk to someone about it? Using a telephone? Too bad. Delta doesn't even have a dedicated customer service phone number anymore. If you want to talk to them, like Time's Richard Zoglin did, you will have to call their corporate headquarters on an unpublicized number. You will then be told that they don't accept customer complaints by telephone and be sent back to the website. More » -
above and beyond
Schwab Bank Gives Man Excellent Customer Service
Josh would like everyone to know that Amber Beyer, Schwab Bank customer service rep, is awesome. Recently he called the bank to tell them about his travel plans. He was so impressed with her knowledegeable and kind service that he was compelled to send a laudatory email to her supervisor, and cc Consumerist. Thus, we enter this chronicle into the halls of legend, the pantheon of excellent customer service known as "Above and Beyond." Here lies the tale: More » -
success stories
EECB To Toys R Us Results In Refund, Personal Apology, Free Toy
Seth had what should have been a fairly simple problem. His son's radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company's usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.
With no other options, he researched the e-mail addresses of the company's executive board and fired off a carefully crafted executive e-mail carpet bomb. More »
customer service
New York, 11:11 AM
Sat Nov 7
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