Comcast Agrees I Didn’t Run Up $343 In Overdue Charges, Still Demands I Pay It Anyway

(Steven DePolo)

Consumerist reader Kim has been spending a lot of time on the phone lately. Why, you might be asking? It’s not for the joy of listening to Comcast’s hold music and recorded messages, no, that’s not it. It’s because she says her mother was told to pay a previous tenant’s overdue bill, or not get new services set up for herself and have her account sent to collections. [More]

(nffcnnr)

Amtrak Hands Out Doritos & Pizza After Train Leaves The Station Without Its Passengers

You know that feeling you get when you leave the house, like maybe you left the curling iron on, or didn’t remember to lock the back door? That’s annoying enough, so I can’t even imagine what it’d be like to leave an entire trainful of passengers behind at the station, like one Amtrak train did over the weekend. [More]

(MaskedKoala on imgur)

Capital One Sends Customer A New Orange-Juiceless Keyboard So He Can Pay His Bill

We are living in a digital world, which means many things we used to do offline, like paying bills, are now handled online. But what’s a good customer to do when he can’t pay his credit card bill due to a keyboard infiltrated with orange juice? Speak up — and maybe get a free keyboard out of it. [More]

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]

(Caleb Kerr)

Comcast Is “Very Embarrassed” By That Clingy Customer Service Phone Call

Now that everyone has heard just how clingy a Comcast customer service representative can be when demanding an explanation for a breakup, you might be wondering how Comcast is feeling. The answer is, pretty darn ridiculous. [More]

Dish Network Chat Rep Compliments My Name. Is That Creepy?

Dish Network Chat Rep Compliments My Name. Is That Creepy?

Kaleb had a basic question for Dish Network, so he logged on to their customer service chat to, well, chat to a company representative about it. Something strange happened during a lull in the conversation, though, and Kaleb isn’t quite sure what to think about it. Is it friendly or creepy? We weren’t sure, either, and submit his chat log to the Consumerist readership for your judgement. [More]

Teen Supercomputer Eugene Just Wants To Be A Real Boy; Gets Eerily Close To It

Teen Supercomputer Eugene Just Wants To Be A Real Boy; Gets Eerily Close To It

While you were busy second-mortgaging the house to lay down a massive bet on California Chrome at the Belmont Stakes this past Saturday, the robot apocalypse was beginning in earnest across the Atlantic in London, where a supercomputer named Eugene Goostman was able to convince the world that he was a sentient being. [More]

Things At Fab.com Are Not So Fab Lately

Things At Fab.com Are Not So Fab Lately

Fab.com began its existence as a social networking site for gay men, but evolved into a a curated flash sale site for home goods, art, and accessories. There just aren’t as many cut-rate luxury goods around as there used to be, though, and the company has culled off 70% of its employees. Now some customers report that no one is picking up the phone. [More]

Fill Out This Simple Survey, Get Actual Help From Sears

Fill Out This Simple Survey, Get Actual Help From Sears

Over the last nine years or so of Consumerist, we’ve chronicled the tragic decline of Sears, an American institution. This has happened under the leadership of manifesto-writing hedge fund manager/CEO/intra-company deathmatch impresario Eddie Lampert. Shoppers’ biggest complaint: profound dysfunction and incompetence in stores. A manager at Sears slipped Consumerist a bit of information that people locked in a customer service battle with Sears might find useful. [More]

(matsuyuki)

Man Stuck In Dell Hell Since 2010 Waiting For Late Girlfriend’s $14 Refund Check

On the one hand, a check for $14.73 doesn’t seem like that much to get worked up about. But for one man who lost his girlfriend to cancer in 2010, part of his role as her trustee is to recoup any debts owed to her estate. And that includes a refund check from Dell that the company took a heck of a long time to send. [More]

Guy Gets His Stolen Laptop Back A Year Later When Suspect Calls Customer Service For Help

Guy Gets His Stolen Laptop Back A Year Later When Suspect Calls Customer Service For Help

In perhaps the only example of when a broken computer is a good thing, a man who had his laptop stolen last year was reunited with his property after the suspected thief called up Apple’s customer support. [More]

(KRTK)

American Airlines Baggage Delivery Receipt Calls Couple ‘Deaf And Dumb’

It’s hard to imagine anything that could sour the vacation-high experienced after a beautiful, relaxing trip to Hawaii. Lost luggage? No big deal, we’ll patiently wait for it. But a hurtful, insensitive note attached to said luggage when it returns? That’s grounds to never use the airline again says a deaf Houston couple. [More]

Sprint Closing Three Call Centers, Shutting Down 55 Stores Across The Country

Sprint Closing Three Call Centers, Shutting Down 55 Stores Across The Country

Sprint has been hacking into its workforce this week, confirming that it recently closed 150 service and repair centers across the country, laying off 330 technical consultants. It’s also completely shutting down 55 of its worst-performing stores and closing three call centers — for a loss of 1,550 customer service jobs — and limiting operations at three others in an effort to cut back on costs. [More]

When A Former Soviet Citizen Complains About Comcast’s Bureaucracy, You Know It’s Bad

When A Former Soviet Citizen Complains About Comcast’s Bureaucracy, You Know It’s Bad

Comcast is a former Worst Company In America champ and has already moved on to the second round of this year’s tournament, but how does Kabletown’s bureaucracy compare to the red tape of the Soviet Union? One émigré from the USSR says it’s worse. [More]

(HerArtSheLoves)

Clothier Sends Daughter From Minnesota To Costa Rica To Deliver Pants In Time For Wedding

There’s customer service, and then there’s sparing no expense to make sure your customer’s wedding isn’t ruined by flying your own daughter to a tropical destination so she can hand deliver the groom’s pants. That’s called dedication. [More]

(Tom Raftery)

Get Your Health Insurance Company’s Attention: Use Twitter

Over at ProPublica, they recently learned what we at Consumerist have known since 2008: when you’re having customer service trouble, sometimes the best way to use alternate means to get the attention of someone who can help you. Propublica discovered that some consumers are using Twitter to navigate the intensely personal and deeply confusing world of health insurance. [More]

(jk+too)

Has Consumerist Helped You? We Want To Hear About It

We’re coming up on a bit of a milestone here at Consumerist, an occasion that may or may not be marked with party hats, whizzamajig sound makers and a cake full of bacon and cheese (not to be confused with a bacon cheesecake). There’s something you fine folks out there could do to help us celebrate: If we’ve ever helped you, we want to hear about it. [More]

When TWC soon-to-be CEO Rob Marcus says "We are listening," does he mean that the company is snooping on customers or is he using the majestic plural to refer to himself?

Incoming Time Warner Cable CEO: Good Customer Service Is When The Customer Doesn’t Need To Call Us

Comcast CEO and King of Kabletown Brian Roberts may think that dealing with more than a billion customer interactions each year is an acceptable excuse for his company’s poor customer service reputation, but the guy about to take the reins at Time Warner Cable sees things a little differently (or at least that’s what he claims to believe). [More]