customer-service
Nokia Breaks Customer's Phone, Wants Money To Fix It
AT&T Says Their Rep Doesn't Want To Die
AT&T is very concerned that you know the TRUTH about the chat transcript from yesterday's "AT&T Rep Wants To Die" post that we picked up after hit the front page of Digg. They say the screengrab is "doctored" and "fraudulent." We say, who cares? It's a hilarious online pass-around that any normal internet user would takes with a grain of salt. By the time we had picked it up, it was already old news. In any event, they provided us with the REAL conversation between rep Darlene and customer Robert: More »
Reach Keurig Executive Customer Service
If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn't helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team. More »
Dear God: Comcast To Consider Partnering With Ticketmaster
When you read about the proposed Ticketmaster/Live Nation merger, you might have thought to yourself, "Sure, this would be a merger between the world's largest ticketing company and the largest concert promoter, but I think it could be more horrifying." Comcast apparently agrees, as they're considering getting in on the merger. More »
American Airlines Fires Web Designer For Helping Customer
Dustin Curtis complained to American Airlines about its poor website user interface. A designer within the company reached out to him to apologize, say how it was hard sometime to design well at a large company, but that better designs were coming down the pike. American Airlines then fired the designer. Authenticity can be a hazard to your job health. More »
Direct Dial AT&T Senior Tech Support
If you have an unresolved technical issue that regular AT&T Wireless customer service doesn't seem to be able to or be interested in helping you, this is the direct number for their senior tech support: More »
USAA Expands Membership To All Vets
Perennial Consumerist favorite banker and insurance company USAA announced yesterday that they're expanding eligible membership to all honorably discharged vets, regardless of dates or lengths of service. More »
Happy Comcast Employees Make Customers Happier
Want to know the secret to Comcast's success? No, it's not high rates, poor service or random porn broadcasts. It's much more basic: The company's employees just love working there, and want to share their love with customers. Yay! More »
Get DirecTV Executive Customer Service
If you're having DirecTV issues, here's two more top-level contacts for you to try: More »
Reach Comcast Corporate Escalations
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info: More »
Mag Says T-Mobile Is The Best At Cell Phone Customer Service
Laptop Mag pitted AT&T, T-Mobile, Sprint and Verizon in a battle royale to decide who was the fairest of them all in regards to customer service. The magazine's investigation found T-Mobile led in all three ways to contact the companies — the physical store, online and over the phone — and took the overall crown. More »
DirecTV Charges Wildfire Victims For Burnt TV Receivers
DirecTV was planning on charging several victims in the largest fire in recorded Los Angeles County history for the satellite TV receivers that burnt to cinders in their homes. "What I'd like to do is take a shovel full of ashes from my cabin and dump it on their desk. They can have their receivers back," Ken Gray told LAT. More »
Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return
When a soon-to-be mother realized she had bought the wrong laundry detergent at a New Mexico Walmart, she tried to return it. That didn't work out so well, ending up with the store manager insinuating she was a con-artist who replaced the detergent with water. More »
Reach T-Mobile Executive Customer Relations
If T-mobile's normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here's a contact: Octavio Robertson, 505-341-8059. More »
JetBlue Is An Excellent Airline
Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome. More »
Inside The TD Bank Meltdown
Think it sucks to be a TD Bank customer this week, especially if you were formerly a Commerce Bank customer? Try being a TD Bank employee. One insider tells what it what was like yesterday on the other side of all those (still) unprocessed transactions and new fees. More »
Some TD Bank Customers Still Not Seeing Their Paychecks
TD Bank customers, particularily former Commerce Bank ones, are still complaining about their paychecks and other transactions not posting. Other customers said they were being limited to $250 withdrawals. The problems arose Monday after they tried to combine their bank system with Commerce Bank's, which TD recently bought. More »
Newegg Files For $175 Mil IPO - Going All Hollywood On Us Now?
Popular electronics retailer Newegg filed for a $175 mil initial public offering today, becoming the 3rd internet darling in recent memory, after Zappos and Mint, to seek a cashout. Let's hope Newegg doesn't switch their business model from being entirely beholden to customers to being entirely beholden to shareholders. Otherwise, the customers' battle cry of "It's Newegg or nothing!" will be getting a tryout. [Reuters] (Thanks to GitEmSteveDave!) (Photo: Matt & The Camera) More »
