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    • repairs

      Geek Squad: Sorry We Accidentally Hosed Your Motherboard. Here's A Vastly Inferior Replacement

      Geek Squad tried to repair a broken fan in Brian's Sony laptop, but somehow managed to instead break the laptop's motherboard, processor, and much of the internal cabling. Though Geek Squad replaced all the damaged parts, Brian soon realized that the laptop's new processor was slower and cheaper than the original model... More »

      10:00 AM on Sat Jul 4 2009
      By Carey
      0 views, 46 comments

      Most discussed Radi0logy: Yes, Geek Squad sucks and they messed it up. But I do take issue with claiming that there is a more »

    • bureaucracy

      Everyone Knows How To Handle A Stolen Checkbook Except For Verizon

      Yesterday I was musing that Time Warner Cable was passing the cost of customer care off to other businesses, by requiring customers to take half-days or full days off of work just to wait for a cable repairman. Today I think I stumbled upon another hidden economic impact of bad customer service: it's responsible for generating a lot of the "free" content online. The next time you're reading an IMDB entry about "Damages" or "Big Love" for example, you can thank Verizon's collection of angry, confused, and possibly insane employees, and all the idle time they create for a customer who has to deal with them. More »

      4:26 PM on Fri Jul 3 2009
      By Chris Walters
      0 views, 26 comments

      Most discussed Muhammed T Prophet: Nt t blm th vctm, bt f Hrtt ws llwng Vrzn t t-dbt hr ccnt ths ws bnd t hppn. more »

    • customer service

      Bank of America Charges Guy Twice For Money Order, When Told, Corrects Problem With Ninja Reflexes

      Nathaniel got a money order to pay rent, and noticed Bank of America charged him twice for the transaction. He placed a call to customer service expecting a long, difficult battle, but was pleasantly surprised with the outcome: More »

      9:45 AM on Fri Jul 3 2009
      By Phil Villarreal
      0 views, 16 comments

    • half.com

      Reach Half.com Customer Service

      Stephanie reminded us of the little-known customer service phone number for Half.com. If you need to call them up, point your phone to 1-800-545-9857. More »

      7:38 AM on Mon Jun 29 2009
      By Laura Northrup
      0 views, 1 comment

    • success stories

      EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

      Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison's mechanic said that Jiffy Lube's attempted transmission fluid flush could have caused "catastrophic car damage" if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes. More »

      12:00 PM on Sat Jun 27 2009
      By Carey
      0 views, 42 comments

      Most discussed Megan Squier: My husband worked as a mechanic before he went to college and here are some basic tips about transmissions for more »

    • dish network

      Call Center Disciplines Reps If You're Not Happy With Your Collections Call

      You've most likely seen those surveys you receive on your receipt, or after a chat session or phone call. Most people ignore them unless they get something in return, or service was exceptionally bad or exceptionally good. According to our source R., though, not answering that survey could help the rep you've just talked to lose his or her job. More »

      6:43 PM on Thu Jun 25 2009
      By Laura Northrup
      0 views, 63 comments

      Most discussed azzie: I suspect that (A) and (C) are minority of all surveys. Agents are rated comparative to each other, not to absolute more »

    • phone sex

      Sprint Tech Support Goes To Porn Ad

      Man's Blackberry chokes. Man calls Sprint. Sprint says hold. Man gets transferred to porn ad. More »
    • shipping

      UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay

      Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can't collect on his insurance. More »

      10:55 AM on Mon Jun 22 2009
      By Phil Villarreal
      0 views, 106 comments

    • whoops

      This Harry Potter Blu-Ray Set Requires A HD-DVD Player

      Best Buy is still selling a defective Harry Potter Blu-Ray set that contains a HD-DVD version of the Goblet of Fire. The bumbled bundles were first discovered in 2007, but reader Bill found one sitting on a Best Buy shelf in Grand Junction, CO. More »

      2:00 PM on Sun Jun 21 2009
      By Carey
      0 views, 48 comments

      Most discussed JerseyCelebrity: not to target the original poster in this, but why do people buy box sets of movies that you know more »

    • hit it and quit it

      What To Do When You Love Your Credit Card But Aren't 'In Love' With It Anymore

      Reader Suzanne may be on to something that may save credit card users anguish: Try to view your relationship with plastic as a romantic comedy. More »

      10:30 AM on Wed Jun 17 2009
      By Phil Villarreal
      0 views, 97 comments

    • credit cards

      Man Gets Chase To Bend To His Iron Will

      Brian suffered a couple of credit card maladies: Washington Mutual shut down his credit card due to inactivity and was stuck with a high interest report and credit report hit due to two missed payments in 2006. After Chase absorbed WaMu, Brian got on the horn and worked the customer service labyrinth until he fixed both problems. More »

      9:59 AM on Wed Jun 17 2009
      By Phil Villarreal
      0 views, 24 comments

      Most discussed boobaloob: What is an EECB? (Executive Email ?? Bomb?) more »

    • twitter

      How To Use Twitter To Get A Company To Solve Your Problem

      Here's a new trick for getting satisfaction from a reluctant company, using Twitter. We can call this one "tweet to power." More »

      11:39 AM on Mon Jun 15 2009
      By Ben Popken
      0 views, 34 comments

      Most discussed Bearded Rapper: What if the company still ignores you? There's always that one company that doesn't give a shit about customers in more »

    • panic

      Delta Is Going To Flip Out If You Wear A Neck Brace In The Emergency Exit Aisle

      Ned wears a neck brace when he flies, not because he's injured or disabled, but because he prefers it to one of those floofy neck pillows. This didn't sit well with a Delta flight attendant who was intent on keeping disabled-looking folks out of the emergency exit aisle. The attendant wouldn't leave Ned alone, even after Ned demonstrated his range of mobility and explained that the brace was from a minor car accident thirty-three years ago. Ned managed to hold onto his seat after a chat with the senior flight attendant, but the original flight attendant later came back, "got in [Ned's] face – literally, just inches away" and complained that Ned had "bucked his authority." More »

      2:00 PM on Sun Jun 14 2009
      By Carey
      0 views, 262 comments

      Most discussed shepd: And you are going to have the time to remove the neck brace if there's an emergency and you need more »

    • sass

      Seagate CSR: "Since You Know Better Then We Do, Im Sure You Dont Need Our Assistance"

      If Seagate tells you to call Microsoft for technical support, don't talk back or you're going to get an earful. At least that's what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate's customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: "Well since you know better then we do, Im sure you dont need our assistance." More »

      10:00 AM on Sun Jun 14 2009
      By Carey
      0 views, 139 comments

      Most discussed Don_Thate: Doing some quick research - and, believe me, I'm not saying that he was 'in his place' in telling you more »

    • that was fast

      The "New" CircuitCity.com Ships Shoddily-Wrapped TV Mount Missing Half Its Parts

      The new CircuitCity.com is already disappointing customers, this time by shipping a half-complete TV mount that looks like it was wrapped by an over-caffeinated octopus. Unsurprisingly, our anonymous tipster had to slog his way through two customer service departments before extracting a promise to ship out the missing parts. Why can't CircuitCity.com just ship him a new mount? Apparently, they have to first botch the parts shipment. Our tipster decided this wasn't worth his time, and instead ordered a second mount. Circuit City promises to refund his money once they receive back the defective mount... More »

      6:00 PM on Sat Jun 13 2009
      By Carey
      0 views, 42 comments

      Most discussed slickdealer: I'm sorry, but anyone who publicly says this: "Being a fan of Circuit City before it went under, I was excited more »

    • lost and found

      Help, Dell Won't Ask UPS To Trace My Lost Monitor!

      UPS' website promises that they will deliver Corey's Dell Vizio 37" LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS' customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn't want to trace a lost package?—but their customer service representative claims that it's Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow. More »

      4:00 PM on Sat Jun 13 2009
      By Carey
      0 views, 61 comments

      Most discussed zarex42: There should be a standard form response to all of these similar questions: "Initiate a chargeback." It's not that hard. more »

    • confusion

      Best Buy Tries To Convince You To Buy The Wrong Memory Card

      Reader Phil is annoyed. He called Best Buy to see if they carried MiniSD memory cards. He was told that they did, but when he got to the store — all they had was MicroSD. Instead of just apologizing and letting Phil get on with his day — they tried to convince him that he was wrong, and his camera took MicroSD. It doesn't. More »

      1:53 PM on Fri Jun 12 2009
      By Meg Marco
      0 views, 98 comments

      Most discussed theblackdog: They didn't have a micro SD card with a mini SD card adapter? more »

    • nicknames

      Sprint Employee Changes Customer's Name To "Pain In The A$$"?

      Update: Some of our readers who are Sprint customers say they don't think the screenshots are legit. We asked Sprint for an opinion, and they responded, "We had noticed the post on sprintusers.com earlier today and are tracking down the answer. I'll get back to you asap." We'll post further updates when they arrive. More »

      4:12 PM on Wed Jun 10 2009
      By Chris Walters
      0 views, 55 comments

      Most discussed CaptZ: This is shopped......from what I can tell. I just logged into my sprint account and it doesn't even have your more »

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    • 1-18 of 1905 for "Customer Service"

    New York, 2:16 PM
    Sat Jul 4
    27 posts in the last 24 hours

    Consumerist team

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