Car Salesperson: Give Me Perfect Survey Score Or I Barely Get Paid

Car Salesperson: Give Me Perfect Survey Score Or I Barely Get Paid

As a site advocating from consumers, we’ve frequently posted stories from readers about all kinds of businesses effectively begging for perfect survey scores. The worst offenders are car dealerships, where readers have reported being guilted or harassed when their survey responses are anything other than perfect. Why is that? One salesperson wrote in to explain. [More]

(pyza*)

Why Only Perfect Customer Service Scores Matter: It’s About Evangelism

No matter how many people are content or reasonably happy with the service they receive, it doesn’t matter when some companies analyze their customer service surveys. As a former Borders manager told us earlier this week, the only scores that matter are the very highest. We shared a note on the box from a local Pizza Hut begging customers for “5 out of 5″ responses. Why is it that these are the only answers that count? [More]

Hey, Companies! Want Good Survey Ratings? Don't Call At 5:30 AM

Hey, Companies! Want Good Survey Ratings? Don't Call At 5:30 AM

Miss M. called T-Mobile customer service last night around midnight. She was happy with the customer service she received, and went to bed with her problem solved. When the company called her back to ask her to answer a survey about the call, she would have been happy to give them a nice evaluation….except that the call came at 5:30 in the morning. [More]

Kmart Doles Out Helpful Customer Service Survey Suggestions

Kmart Doles Out Helpful Customer Service Survey Suggestions

A Reddit poster spotted this sign at the Penn Plaza Kmart, asking you to log onto its feedback survey website and rate it a 9 or a 10.