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update
Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump.
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Cablevision Claims They Are Not Lying Liars, But Mysteries Remain
Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump.
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exclusive
Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs
Update: Cablevision responds.
Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response.
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5:15 PM on Sat Apr 19 2008
By Carey
14,184 views,
69 comments
Latest by n/a: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales rep for cablevision, and they are moving analog channels to digital to clear up bandwith so we can add more more »
confirmed
Charter Lies To Their Customers
Chris Gates, a former call center representative for Charter Communications, told the St. Louis Post-Dispatch that Charter abuses their employees and lies to their customers. According to her, the number one question asked of CSRs is: 'Where the !@#% is the tech?!'So what do call center reps tell callers?More »
sprint
Sprints $3 Rule Is The Average, Not Per Call
We're guilty of spreading disinformation; Sprint's $3, seven-minute rule is the average customer service reps shoot for, over time. It's not per call, as we've been trumpeting (out our ass, it seems) in our headlines. Kevin writes: More »
sprint
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
Remember how we said Sprint's customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn't no hooey-talk. More »
sprint
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
Sprint has such shitty customer service because they don't give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source. More »
complaints
