For Better Customer Service, Carry A Camera

For Better Customer Service, Carry A Camera

Consumer advocate Christopher Elliott says that sporting one small accessory can help you get better customer service: a camera! Why? [More]

Get Hard-To-Find Customer Service Numbers With PhoneTell

Get Hard-To-Find Customer Service Numbers With PhoneTell

PhoneTell is adding hundreds of difficult to find customer service numbers to its free call-management app for Android. The new feature goes live next Monday, August 16th. [More]

Get Sprint To Credit You For The Discount They're Taking Away

Get Sprint To Credit You For The Discount They're Taking Away

By calling up Sprint and insinuating he might cancel because they’re taking away his discount, one of our readers was able to get Sprint to credit his account for the same amount they’re taking away from him. [More]

4 Tips For Getting A Human Customer Service Rep On The Phone

4 Tips For Getting A Human Customer Service Rep On The Phone

We’ve all been there — trapped in the labyrinth of a company’s automated operator, pressing numbers, saying and repeating the nature of your problem, hoping that someone, anyone, will eventually pick up. In an effort to help, the Houston Chronicle’s Frugal Confessions blog put together a helpful run-down of four things you can try. [More]

Is "Consideration" The Magic Word For Getting A Refund?

Is "Consideration" The Magic Word For Getting A Refund?

Is using the word “consideration” in customer service interactions a magic incantation that opens up doors to a world of refunds, rebates, and discounts? [More]