Fortunately, Dish Network Chat Is Open More Than 2.75 Hours Per Day

Fortunately, Dish Network Chat Is Open More Than 2.75 Hours Per Day

After seeing our post where we highlighted that Walmart’s customer service chat only appeared to be open for one minute per week, Donald wrote in to show us that while Dish Network isn’t quite as bad, their chat only appeared to be open for two hours and forty-five minutes per day, seven days a week. The Walmart chat site wasn’t live, though, and the wacky hours posted at Dish aren’t real either. [More]

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

D. suspected that his customer service chat rep at eBay didn’t really understand what he was saying. So he asked where the rep was located. We suspect that hanging up on the customer is not the eBay-endorsed response to such queries. [More]

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]