Comcast Charges Hurricane Victim $24.95 For Calling Customer Service

Comcast Charges Hurricane Victim $24.95 For Calling Customer Service

Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.