Best Buy Sells You Backup Plan, Fails To Backup Your Data, Then Replaces Your Hard Drive

Best Buy Sells You Backup Plan, Fails To Backup Your Data, Then Replaces Your Hard Drive

Best Buy charged Nicole $99 to backup her data but then replaced her hard drive without backing up a single byte. Nicole’s service contract clearly stated that Best Buy would perform the backup before any other service. Now Best Buy is claiming that her old hard drive is their property and that she has no right to the data that they failed to backup or restore.