Verizon Gives Customer $50 Gift Card To Apologize For Taunting Her With Unavailable FiOS

Verizon Gives Customer $50 Gift Card To Apologize For Taunting Her With Unavailable FiOS

It’s strange, the way some customer/CSR encounters go so well when others seem headed for failure before the first sentence is finished. When Nix called to complain about being mistakenly sent a $100 gift card offer that she can’t take advantage of, the Verizon rep on the other end not only addressed the real issues, but later sent a $50 gift card to Nix as a goodwill gesture.