customer service

AT&T Is Convinced Your Apartment Doesn't Exist, But They Can Still Overcharge For Service

AT&T Is Convinced Your Apartment Doesn't Exist, But They Can Still Overcharge For Service

Rouzbeh has tried six times to sign up for AT&T’s U-verse service, but each time AT&T cancels his installation request because they don’t believe his apartment exists. Nevermind the small details like the DSL service AT&T provides him, or the $287 bill they insisted he pay after they accidentally sent two modems to his apartment along with a charge for three months of service.