customer service

Verizon Talks Elderly Parents Into Pricey Phones They Can't Use

Verizon Talks Elderly Parents Into Pricey Phones They Can't Use

A fast-talking Verizon rep talked Joanna’s septuagenarian parents into buying expensive Blackberry Storm 2’s, but after they got them, they found that when it came to using the devices, they were all thumbs. Her dad has large fingers and rheumatoid arthritis, and the gadgets were overall too complex for her parents. [More]