U.S. Airways' "Commitment To Excellence" Has Nothing To Do
With Your Customer Service Problem

U.S. Airways' "Commitment To Excellence" Has Nothing To Do With Your Customer Service Problem

Many of us are continually finding ourselves trapped in Byzantine mazes of bad customer service, where we keep ending up in the same dead-ends with the same undesirable options. And if you dare question the company about its public declarations of quality service and the like, you’re likely to be told that such claims don’t apply to your situation. [More]