Customer Service as an Interface to Be Streamlined

It’s precious when web nerds use computer analogies to describe something that should probably seem obvious to those who have experienced the touch of real, human flesh, but Khoi Vinh has a good point: “Customer service lines are user interfaces, too.” On the whole, he’s pretty much just complaining about his phone company—which hey, we’re into it—but he’s clearly giving some thought to the inherent flaws in the customer service infrastructure, as well.